Rated 3 out of 5 by page2013 Water pressure
Water pressure was poor - and the little shower-type faucet on the sink was frustrating.
October 21, 2013
Rated 2 out of 5 by David35 Constant Water Pipe noises at night ??
I was with a party of 6 in different wings and floors of this hotel. We all heard water gurgling through pipes at night. Even those that were in a different wing than the pool. It was intrusive. With so many other hotels in the area, why bother with this one.
September 30, 2013
Rated 4 out of 5 by suzi1967 Nice hotel...few disappointments
Stayed here 3 nights for a conference. Food in the hotel was excellent. Seemed a little short staffed and the wait, when busy was long. I also found the hotel food to be a bit expensive....although that didn't prevent me from eating there all 3 nights :)
Biggest disappointment related to no WiFi availability in the guest rooms. That was a problem, especially since we were all away from our offices.
November 12, 2012
Rated 3 out of 5 by John2964 Most Recent Stay
I have been staying at the Sheraton Burlington on a regular basis for both business and leisure for about two years. The hotel in very convenient and comfortable and I enjoy staying there when I visit Burlington. Recently, however there has been a lack of attention to detail that makes me think the hotel may be taking a downturn. An example from my last; the two bath towels seemed to have been in a tug of war between two pit bulls. They were literally ripped to shreds. Another thing which I have noticed they have been doing lately is asking upon check-in what time you plan on leaving on the day of your checkout. If the hotel really thought of you as a guest then they would certainly not ask you this question. On my last visit they didn’t ask me this at check-in but rather knocked on my door at 9AM on the day I was to check out and asked. I think this is VERY RUDE, and this practice should stop immediately.
July 14, 2013
Rated 2 out of 5 by DissappointedinJuly2013 This hotel is dated and needs improvement
Room was damp, wall fixtures were old or falling off, stain on bed cover, pool had two bandaids floating in it and no cameras or crew appearing to check in or clean, restaurant was severely understaffed and wait time was too conservative, ended up being twice as long and we left because we simply could not wait any longer. I called guest services two different times to ask a question and both times it rang over 10 rings before being picked up, then I was asked to be placed on a quick hold, which ended up being a 5 and 6 minute hold, only to be told that the person answering was new and did not know the answer to my question - which was how to get the fan to turn off when the wall control did not work (the AC fan did not ever shut off nor adjusted room temperature, unless you flicked a switch near the fan behind a chair a foot of the ground), the gift shop was just items you may have forgotten to pack...
July 6, 2013
Rated 1 out of 5 by SL12 Disappointed in the hotel
The hotel was not properly cleaned. My linens were stained, the shower curtains had brown dirt on them, there was hair on the toilet, and the room smelled like mildew. I have never been this disappointed with my stay at a SPG property. The staff was very friendly, but the hotel quality and cleanliness were well below my expectations. I will never stay at this property again.
July 18, 2013
Rated 2 out of 5 by Sally2012 Needs Improvement
- Wasn't welcomed as an SPG, my status wasn't acknowledged, I asked after an upgrade and was told no upgrades, no suites
- I was told that my room was the best avail with "a great room with a great view." Our room overlooked the noisy highway!
- There was a suite. It was avail. It wasn't offered.
- Dark hall and room
- Great bed and pillows. Soft sheets
- Very clean
- Old furniture. Gross old tub from the '80's that you would never bathe in. Veneer peeling.
- Just wasn't a room that we'd ever want to spend even minimal time
- Asked 3 times for a rollaway.
- Faster to track down my own needs and get them right from the source
- Lines were long at the front desk - often staffed with only one person, so I often just walked away without info
Dan the driver for the shuttle. Took great care of me. Offered nice info on Lake Champlain and Burlington history. Nice service.
August 20, 2012
Rated 5 out of 5 by Switchback Very comfortable and relaxed
I always like staying at the Sheraton Burlington because the whole environment is arm and welcoming. I am there a few times a year with my company, and I like the proximity to the highway and to downtown. Great selection of beers, but the menu could be expanded a bit. Thanks.
September 20, 2013
Rated 2 out of 5 by WooNellie Wader damage
The ceiling tiles in the room outside the bathroom were replaced with poorly applied foam core around which was a water stain. The room smelled musty and the window did not open.
Also, the beds were very soft and sank in the middle.
September 30, 2013
Rated 3 out of 5 by AJNYC Checkout
I am a regular visitor and I find it amazing that desk staff never asks how my stay was when I am checking out. A smile and direct eye contact would go a long way.
October 10, 2013
Rated 3 out of 5 by danjeff Rooms are not maintained
In Burlington for business. Checked into room 247 on Tues eve, left Thurs noon.
Standing Lamp - falling over. Base broken.
Lamp between beds - bulb out.
Hook behind bathroom door for hanging toiletry bag - gone. Is any one inspecting?
BIG PROBLEM that had me at the front desk seeking a differnt room at 11PM Wednesday - the door in hall way, closes with a bang - bracket is broken.
May 28, 2013
Rated 1 out of 5 by Schoolboard This was hotel was not up to par
This hotel was expensive, the door to the closet fell off when I opened it. The dresser was missing a handle, the lights did not work, not plugs to plug them in.
The bed sheets were dirty I had to turn them in for fresh. The room was dingy and semi clean. The hall access door handle fell off when I opened it. Almost a joke for 175.00 a day. The shuttle was not helpful most of the time.
August 8, 2012
Rated 2 out of 5 by Denk Expected better treatment as SPG member
We were put in a non-SPG floor. Because of that, they told us we do not get some of the benefits,specifically complimentary water. Other Sheratons, even though we were not put in a SPG room, gave us complimentary water.
The rooms need improvement with some modernization. It seems really old.
Also, the front desk employees were not that friendly.
Will avoid this Sheraton in the future.
October 13, 2012
Rated 1 out of 5 by Lande Unacceptable
The hallways walls carpets & elevator are so delapadated and disgusting that when I got t my LESS than great Starwood Gold room, I was looking for bed bugs etc.....,.fortunately I didn't find any
October 5, 2013
Rated 3 out of 5 by Cammie Mixed Review
Property works well for groups - plenty of meeting space and food and beverage quality was good overall.
Some service was outstanding - specifically front desk & bartenders- and some service was average:not bad, but not great either (banquets). Details of the program were not communicated or understood by the banquet staff, so they were not able to fulfill the group's requirements.
July 19, 2012
Rated 1 out of 5 by jchaps Hotel is a dump
Peeling wallpaper, creaky floors, rusty light fixtures, painted pipes in room, mold in shower, horrible. I will never stay at a Sheridan again.
October 11, 2013
Rated 4 out of 5 by cleo12 problem with g's for breakfast
My wife,daughter,and granddaughter and myself went to G's for breakfast. We entered line at 9:05 and we were about the 5th or 6th in line. We did not get seated until 9:40 or 35mins later.I understand it was a busy time but in looking in we could see as many as 6 or up to 8 tables empty. Some were clean others were not. I myself kept an eye on a table for four just inside and to the right, this table was set up and empty and from the time we entered line until seated. It appears this place was way under staffed and i could not understand why the four of us and so many others had to wait in line with so many empty tables.We did stop in at the other restaurant for a drink and snack after 2pm, and were thinking about dinner, however when we saw the same manger as at breakfast we said we would not eat there again.G's was not run with guest in mind. Other than the problem with G's our stay was fine. Thank you
November 28, 2012
Rated 4 out of 5 by Conference13 Room
The Aircondition quit cooling after a few hours which disturbed our sleep and next morning traveling.
I recommend a dirwct access to the rooms without having to go theough mulriple doors. therefore , ideally elevators to the rooms hallways or turning current doors into automatic ones.
Also better labeling of the elevator floors. E.g floor 1 is lobby and not G.
July 8, 2013
Rated 2 out of 5 by krisdon Ok, but in need of upgrade
the hotel is dated and not one of the nicer sheraton's i've stayed at. i used points so i stayed for free..but i don't think this hotel is worth more than $125/night. our room was run-down, the shower had problems and the furnishings were outdated and clearly old and worn.
on the positive side, it's close to the airport and close to downtown burlington so its location is great!
October 18, 2012
Rated 4 out of 5 by millionm Concert Stay
Was in town for a concert, had stayed at the hotel before. I was sent an email to upgrade to the club level. The hotel never received it. When i went to check in it did not show. I was told the room was not ready went back to the desk and 40 minutes later questioned them about it a room was available and immediately checked in. The associate in the club lounge was very helpful.
July 8, 2012
Rated 2 out of 5 by deambiance sheraton burlington
The room door (242) looked like it had been broken down and not properly repainted, their was an obvious large stain on the coffee table that looked like blood spatter (unnerving); room service was unreachable (waited 15 minutes then decided to leave the hotel for dinner), check out receptionist was not competent (she couldn't print receipt and also emailed the wrong receipt)
October 22, 2012
Rated 1 out of 5 by Debi HOTEL IS UGLY!!!!!
The place is old! The rooms are dirty - rugs stained! Breakfast was $50 and it was poor. Service was even worse as we sat there for 20 minutes waiting for service.....just coffee would have been nice.
The design of the place is just weird! If you sit at the bar and look at the bar area - it is gross, it's disorganized and it looks like a small townie bar - not a nice hotel?
March 15, 2013
Rated 2 out of 5 by g123 mixed feelings
My stay was fine, room was clean . However both nights we stayed young kids were running through the halls at 2am banging on all the doors so we did not sleep. In the morning we went down for breakfast the hotel was littered with beer cans trash on stairwell. we assumed they were short staffed. Diner in the tavern was terrible, waitress was aggravated and slow with service .
May 9, 2012
Rated 1 out of 5 by Dmanofwindermere Big Let Down!
Hotel waaaay overdue for remodel. Club level seemed like a regular floor and club lounge worthless.
Main restaurant breakfast service slow and expensive...my family left without eating the third day.
October 1, 2013
Rated 5 out of 5 by Sandysh Hotel staff always pleasant
Have stayed here many many times over the 4 years my son was at UVM. Great location, curtious staff, clean comfortable.
One complaint: Reserved 2 rooms in adavance with points and cash. Upon arrival I tried to reserve an additional room but was unable to use point and had to pay a much higher fee than I could have online. I don't think this is good way to treat SPG members.
December 12, 2012
Rated 3 out of 5 by minky USAF
Paint is off door casings going to rooms. Water pressure is to low. blanket sounds like plastic when moving. Towels are as hard as paper. Carpet on hall second floor has wrinkles. Staff is really friendly and tries hard to help. Nice to have a pool and gym etc. Each night I was awakened by other room doors closing. Need white noise machine in rooms. In room power receptacles not located in user friendly places. Alarm clock is not updated. Staff wake up call was on time. Breakfast tasted good. Hotel is close to airport! Good. Need closer to entrance door ADA ramps. They are to far away. Hard to roll luggage over curb at entrance curb. Some one should be at the door to help load your bags on a wheel carrier to go to room. Need hot food choice after kitchen closes. FRESH (Dunkin Donuts) Hot coffee should always be in the lobby at all times.However I felt safe and would go back if the noise outside the room could be less. I was there to bury my mother and did not enjoy the town yet.
August 30, 2013
Rated 1 out of 5 by gt22 Outdated
The only positive I can say about this hotel is that the bed was comfortable. My room was in the lower level that felt like a basement. The carpet furniture fixtures were very worn and outdated. The door to the room was broken the wall paper peeling, the room smelt like smoke and old carpet. The room service forgot 1/2 our order. Very disappointing would not stay again.
April 14, 2013
Rated 3 out of 5 by Unanymous Front Desk Staff
Front desk staff were not efficient nor friendly. I arrived at 4 pm only to have to wait 1/2 hour until my room was ready. The staff would not even check me in. I was told to sit and wait. I thought check-in time was 3 pm. The hotel receipt which was delivered to my room had another person's name, address, etc. printed on the back. Not good practice for confidentiality.
February 29, 2012
Rated 2 out of 5 by PlatinumGuest82 Lobby nice...rooms are gross
One of the best when it comes to the common spaces leads to one of the worst when it comes to the sleeping rooms.
-No shower pressure
-Wallpaper ripping off
-Club room without attendant
If you just hang out in the lobby it gets 5 stars but don't stay there until they throw some money in it and bring it to where a Sheraton should be.
February 17, 2013
Rated 5 out of 5 by LDM1285 Staff is great
Great place to stay and I will recommend it to all I know.
October 14, 2013