Rated 3 out of 5 by Gina128 Hard to get to rooms
We booked our room 6 months ago...requested 2 double beds (2 kids, 2 adults staying)... When we checked in we were informed that because of flooding, they were overbooked and there were no rooms with 2 double beds. They gave us a king size bed with a pull-out couch bed.. If you have ever slept on that--it is NOT comfortable. The kids ended up sleeping in our bed all three nights, which is not fun or ideal. They did give us access to the club lounge for breakfast, but I would have much rathered having two beds that you could actually sleep in! Also, when we checked in, the air conditioning unit in our room was broken.. they did send someone to fix it. He was very nice, but it was 10:30pm by the time it was fixed. And our room was on the back side of the building...with no easy way to get to it. Needed to take the elevator to 4th floor, walk down a hallway, go through doors, walk through another set of doors and hallway just to get to the hallway where room was located. Must have taken 10 minutes just to get to room. Hard with children!
July 1, 2013
Rated 2 out of 5 by Anonymous The price is right for the experience
The room was clean but walking down the hall towards the room it wreaked of smoke and it was very noisy at night and difficult to sleep. Someone across the hall had snuck in their dog which barked through the night. The beds were comfortable though.
January 22, 2013
Rated 4 out of 5 by Oliveanneny Room needs some updating
The rooms are fine, but need some updating. The towels in the bathroom are very thin and scratchy. I stay here regularly, and many of the rooms have had their closet doors removed, leaving and odd atmosphere and no full length mirrors available.
September 17, 2012
Rated 3 out of 5 by FIRSTparent Lacking
The shower curtain rod was dangling. Little to no information about the hotel services in the room. It did not meet my expectations even for a hotel undergoing renovations for the price paid.
March 3, 2014
Rated 4 out of 5 by TwinMountainers Short stay
As a renovated hotel, they've done many things to give it an updated look. Rooms are clean. Bathrooms are very small. Not what you would expect for a Sheraton, but not bad.
Service in the restaurant was excruciatingly slow. Very understaffed.
April 28, 2013
Rated 5 out of 5 by DPinVT A night in Vermont
Everything went splendidly. Great hotel, have used it many times
April 16, 2014
Rated 1 out of 5 by Madison1996 Needs help
Not up to standards that I was used to for the SPG chain. Room was very tiny with water stains on the roof. Hallways had soiled rugs and ceiling was falling off. No hot tub and a very limited area for working out. Not what i was expecting.
June 29, 2013
Rated 4 out of 5 by paulinrochester Nice hotel...well located.
Complimentary upgrade made the trip all the better. Nice room on the 4th floor. Really liked the continental breakfast. Nothing is worse than having to arise extra early to scavenge the countryside looking for a place to get a light bite.
March 4, 2013
Rated 4 out of 5 by Jim62 No complimentary internet service.
I found the room and facilities to be very nice. I was very disappointed to find that Wi-fi service was only available for an extra fee. I do not travel, often, but will be certain to ask if Wi-fi service is included before I book a room.
March 27, 2013
Rated 3 out of 5 by Ben2012 Good location, but needs renovation
The hotel is right off the highway, so it is convenient to get to and easy to find. The fireplace in the lobby is a nice touch. The rooms are, however, in need of renovation, and the hallways are too long and convoluted to navigate.
November 22, 2013
Rated 3 out of 5 by Diane68 Got rid of the hot tub
One of my favorite things about this hotel was having a hot tub to soak in after a long day out in the cold. I am bummed you got rid of it to expand your gym! Hopefully with the upcoming renovations, you find a way to bring this back!!
March 4, 2013
Rated 2 out of 5 by WooNellie Wader damage
The ceiling tiles in the room outside the bathroom were replaced with poorly applied foam core around which was a water stain. The room smelled musty and the window did not open.
Also, the beds were very soft and sank in the middle.
September 30, 2013
Rated 5 out of 5 by Monica Only one problem.
The pool seem to have a lot more clorine in it than necessary. My son and I both got a stinging redness from the pool. Every thing else was wonderful! We will definitely be returning. My other son goes to school at UVM. Thanks again.
February 12, 2013
Rated 2 out of 5 by SaLou Needs improvement
This hotel was due to undergo renovations when we arrived, and this was not made aware to us at the time of booking.The carpet was torn and the shower bracket was loose in the bathroom. I did not think it was good value for money.
October 24, 2013
Rated 1 out of 5 by Dave42ndJr terrible rooms
The rooms were awful. The first one they gave us, did not lock properly. In the next one, the air conditioner did not work. The third room, which we ended up staying in, the toilets did not flush properly. We were very disappointed.
July 28, 2013
Rated 2 out of 5 by M003 Needs to be updated
The hotel needs updating of the carpet throughout and rooms. Also a coat of paint would be nice. Lastly there were trays of food left in the hallway outside guest rooms for a long period
February 24, 2014
Rated 2 out of 5 by JayKC I expected better
I found this location to be out of step with Sheraton Hotels and overall, a disappointment. Right from the time of my arrival mid-afternoon, the hall leading to my room was littered with dirty dishes and towels. Getting settled into the room to work for a while, I found there was not free internet and oddly enough, no easily accessible power outlet for the laptop. $10/day on web access later, I began working, only to have it continually disrupted by bad wireless connectivity. Decided to take a break from the frustration of connectivity and order room service. No answer on the dedicated room button... no answer on dialing the number directly. After 4 attempts in total, I left the hotel to seek food elsewhere. Overall, the room was in rough shape. Wallpaper peeling, bathroom wood veneer lifting and mould on the bathroom ceiling. Room service wouldn't top up the toilet paper, towles or sugar for the coffee maker. As a regular traveler, Sheraton properties have not been my first choice & with issues such as these it is unlikely they will be in the near future.
September 3, 2012
Rated 3 out of 5 by ggmjr A mixed bag
I need to start, the staff here is excellent. Alex in maintenance became my best friend.
3 day stay, on arrival, batteries in thermostat were dead. Later a TV issue that I ignored the first night. Around midnight, I was ready to turn in, I found I had 4 feather pillows instead of the typical 2 feather/2 non feather? Called the FD and told the property switched to all feather about a year ago? Really, why was that not on the website? Asked how I could get 2 non feather pillows, FD told me I could buy some in the morning? NOW, the FD DID make this right. I spoke in the AM to Alicia, the FD manager who handled this immediately above and beyond. My second night I still had TV issues. The standard CBS/NBC/ABC channels were not working. Alex visited again, could not get to work, Calls were placed to lodgenet and no issue could be found. This persisted until the next night when it was found to be the splitter for the signal.
The lounge staff were great. My only concerns was lack of a hot item at breakfast
All in all, a nice property, due for a refurb, but comfy
October 8, 2012
Rated 2 out of 5 by Joy1478 Not really sastified
I just wanted to specify that your customer service is great
But the room are awful! it's smells weird and humid
You should invest into upgrading your rooms more because you are a SHERATON!
Your conference rooms are great!
July 12, 2013
Rated 3 out of 5 by JoOct2012 Some good and some not so good things about this hotel
While the staff members in the club lounge were very friendly and helpful, the front desk agent apparently thought I was lying about breakfast! When I went to the front desk, taking a break from a day long conference at the hotel,to check out, I was told that my $35 breakfast in G's restaurant had been added to my bill. When I said I had not eaten in the restaurant, I was asked where I had eaten, what I had had for breakfast, and was asked that twice! When I told the agent that I was on the club level and breakfast is available in the lounge, I was asked again what I had eaten in the lounge! It was rather embarassing and insulting to be questioned about an item on the bill for which I was not responsible. I wanted to say to him -- why would I go all the way down to G's for a $35 breakfast when I can go across the hall and sit quietly in the lounge and enjoy a decent breakfast as part of my room rate? So...I'm not very happy with that part of my stay. The conference section was superb and all the staff there were extremely helpful and courteous and professional.
October 9, 2012
Rated 4 out of 5 by Ironhorse Excellent Staff
In dealing with the staff during check in and at other times during my stay the staff were always helpful and considerate. Two of the staff were very helpful and I left a comment card to that effect prior to my departure.
July 29, 2013
Rated 4 out of 5 by miaamico1 Staff was Great!!
Hotel nicer than expected. Staff was courteous and friendly. Ate at restaurant. Service was good but food could be better. Husband ordered mac & cheese it lacked flavor. Cheese in onion soup was hard and flavor was odd. .
September 4, 2012
Rated 2 out of 5 by Mylo7 Hotel close to Colleges
Unfortunately we were put in a room that was next door to a conference room. The people were loud, until after 10pm and beginning at 5:45am the following day. My daughter's bed was sunk in the middle. Needs work.
July 1, 2013
Rated 3 out of 5 by hairysituation bathroom dirty
I wanted to give a better review but my bathroom was not clean. I woke up early to take a shower and found long hairs and some ones elses used sponge hanging in the shower. One thing can ruin your whole stay.
February 24, 2013
Rated 3 out of 5 by jmp61 This hotel needs a make over at many levels
They are actively renovating this hotel and I will be back in a year to see how they did, but I was very disappointed in our much they let it get run down. Not the quality I am accustomed to at a Sheraton.
July 21, 2013
Rated 3 out of 5 by JF287 Reused plastic cups
The plastic cups in the bathroom were wrapped in plastic, but not sealed. They were slit down the side. It appears that the cups were simply placed back in the plastic wrap and tucked in at the top. Gross.
August 13, 2012
Rated 4 out of 5 by johng57 Great stay
A very nice hotel, great bed, roomy bathroon, the only set back are teh work out facilities and teh pool. This hotel used to have hot tub but they removed it. The staff is great and location can't be beat
May 10, 2012
Rated 4 out of 5 by MichelleHal Some great staff; some not so great
When we checked in, our room wasn't ready, even though it was almost 3 PM. The gentleman behind the counter was not very friendly or accommodating, and made us feel like we were imposing for even expecting it would have been ready. When we came back hours later to get our room key, he took a phone call from a customer who was having a hard time placing a call from the phone in their room. Because we were standing waiting for our key, we overheard his side of the conversation, and he was very abrupt with them, telling them that they just needed to follow the instructions on the phone. He didn't offer more help; he simply hung up the phone. His demeanor definitely put a negative spin on our check-in process. Usually, we enjoy our stays at Sheratons....this looked like it was going to be an exception.
However, the next morning, the woman at the front desk was very sweet and very friendly, and her demeanor changed our perception of this Sheraton. We had said to each other the night before that we'd never come back to this Sheraton, but after her welcoming attitude, we changed our mind.
June 20, 2013
Rated 4 out of 5 by dawn35 comfy beds
The best part of this hotel were the beds, very comfortable!! The cyber cafe was another nice amenity. The only disappointment was the coffee in the room...creamer was sour and there wasnt enough sugar.
December 17, 2012
Rated 1 out of 5 by Dmanofwindermere Big Let Down!
Hotel waaaay overdue for remodel. Club level seemed like a regular floor and club lounge worthless.
Main restaurant breakfast service slow and expensive...my family left without eating the third day.
October 1, 2013