Rated 5 out of 5 by Annabelle29 Kind and responsive
Our recent stay was due to having a family member admitted to a nearby hospital for several days. In a stressful time of our lives, the staff was kind and responsive to our needs (even though we did not have a reservation). In addition, the beds were comfortable and the rooms clean and well maintained. The only drawback for someone staying multiple nights is the lack of a refrigerator or microwave in the room. Costlier than other hotels in the area, however the amenities (pool, restaurant, etc), and atmosphere make the additional cost understandable.
August 5, 2014
Rated 5 out of 5 by Linda1956 Great hotel, great location
Everything about this hotel is fantastic. The free shuttle down to Church Street, the beautiful pool, the perfect location and accommodating staff. I would highly recommend it....great bang for your buck.
August 9, 2014
Rated 5 out of 5 Wonderful experience
The staff was beyond gracious and courteous. From the shuttle drivers to front desk (claire, younger and older shuttle driver). A very pleasant experience
August 9, 2014
Rated 3 out of 5 by Rowin59 Fine hotel, needs some improvements
This hotel is in a convenient location, close to the university, hospital, airport, and shopping. It's a very large complex with a lot of walking involved to reach your room. The rooms, while comfortable, are a bit noisy. I was woken one morning by my neighbor's alarm, (my room had no clock!) another morning by next door room service. Fans may be used to drown out the noise, but that is just another noisy option. Housekeeping failed to clean my room one of the 4 days I was staying. Since I travel a lot, I always work out while away. However, this fitness center is one of the worst I've seen at a Starwood property. The treadmills and equipment are all facing a blank wall rather than looking out toward the pool. It was also icy cold in there! Overall, I would recommend this property for the convenience, but there are definitely some details which need attention.
August 6, 2014
Rated 1 out of 5 by llaj36 Not familiar with hospitality
1. Hall outside our room spelled like a toilet.
2. Internet not free-and when you pay, only three devices allowed. 2 people, 2 phones, 2 laptops, 2 e readers. You do the math.
3. Left about 10 am came back at 2 pm. No housekeeping. And none the rest of the day.
4. No coffee until restaurant opens, then $2.00 a cup. Two packets in room.
Bed and pillows were comfortable.
It is not pleasant to feel that every dime is being chiseled out of you. Room was expensive and better service should have come with it.
August 4, 2014
Rated 3 out of 5 by MikefromMaine Mediocre
Room was mediocre, food and ramainder of facility fine, food good, front desk check-in was a bit odd
August 4, 2014
Rated 4 out of 5 by jpeds great staff
i really appreciated the tsaff willingness to help me with any problems i had throughout my entire stay. the room was great as well.
August 1, 2014
Rated 3 out of 5 by ElaineLam4390 Housekeeping after an event needs improvement
There were fruit flies in the room (staff quickly removed wi-fi charges as compensation). However, in these competetive environments wi-fi should be free to guests - my opinion. We syated an extra day after the "event" attended. Our trash was not emptied, hand towels and bath mat not replaced. Trash bags from other rooms, stayed in hallways past 11PM and halways were not vacumed once during our stay.
July 29, 2014
Rated 1 out of 5 by Jackie127 Disappointing stay
Our stay at the Sheraton was very disappointing. Upon arrival, our guaranteed room was no longer available due to overbooking. At 9pm with no other options, we accepted a room with one bed and a pull-out sofa. My daughter complained the entire next day of back pain during her visit to University of Vermont. To top it off, our breakfast was served only after notifying the servers that we had waited almost 30 minutes while other guests had arrived, dined, and departed. As a business traveler, I understand that things dont always go as planned. But there is no excuse for forcing a guest to sleep on a pull-out couch because the hotel made a mistake.
April 10, 2012
Rated 4 out of 5 by mgw12 hotel features
nice location and facilities
July 29, 2014
Rated 4 out of 5 by defranklinstubbs Sheraton Burlingtony
The hotel was what you would expect from a Sheraton. The location is just a few minutes away from downtown Burlington, so it is close enough to the nightlife and activities.
July 28, 2014
Rated 4 out of 5 by Arey Average Conference Center
I was there for a conference. The hotel had poor access with doors everywhere you turned. The food was average and the break food was below average. The bed was very good, other than that the room was average. I guess the Sheraton does not believe in in-room facilities (no refrigerator or microwave). There appeared to be only one soda machine in the whole hotel.
July 26, 2014
Rated 5 out of 5 by LAGCVDL Excellent Customer Service
Upon arrival at the hotel my boyfriend and I were warmly received by the concierge staff. When the staff member assisting us inquired regarding the reason for our visit to Burlington I mentioned that we were in the area looking for housing for me, as I had recently accepted a professor position at a local university for the fall semester. The staff member congratulated me, and I thought nothing more of the conversation until later that evening when my boyfriend and I returned to our room to find a bottle of wine and a cheese plate accompanied by a note reading, "Congratulations Professor, and Welcome to the Neighborhood." I was truly touched by this unexpected gesture and it completely made my day. Excellent customer service indeed!
July 25, 2012
Rated 1 out of 5 by Joe2011 Horrible Experience
I frequently stay at SPG hotels, especially Sheraton. I was unpleasantly surprised about the state of the room I was given (carpet dirty and the couch look like it had come from someones basement). This is not the type of room I expect from a Starwood hotel. And I have never had this experiance before. We did tell the front desk manager, who moved me to a room on the concierge level, only problem was when I arrived someone else was in that room-surprise. I was then moved to room #3, third time wasn't a charm, this conc. floor room was worse than first room on SPG floor, and heat was set at 60degrees, took until 3am to get it to upper 60s. Front desk never answered calls had to take the mile walk accross the hotel, 3-4xs to talk to them, and set wake up call.
December 15, 2011
Rated 3 out of 5 by Kcbscrapper Burlington stay
Everything was great at the hotel except the service at the restaurant and bar area.
It was exceptionally slow all three times I went there. After waiting a very long time for service, The first time they were out of the ingredients to make the drink I ordered, listed as your specialty drink on the menu. After 15 minutes the waitress came back to tell us that ( without bringing the rest of the tables order. ). She returned again quite a bit later to tell me the second drink was also out. We finally got drinks and then ordered food. After another very long wait my salad came with the wrong dressing. The waitress never checked to see if everything was ok. One of my table mates was charged incorrectly on her check as well.
The next day I came down with my family to eat. We had to ask for a server to wait take our order and still had to wait over 25 minutes for them to come to the table. This time they were out of the beer my husband ordered. After a long delay we had drinks and ordered dinner, only to find out you were out of the entree he ordered. He ordered a salad instead because he was starving and yet we had to wait a very long time for that as well. And it came out the size of a side salad rather than an entree sized salad. Again no one came to ask if everything was ok.
The third time we stopped for a drink on the patio. We had to go inside to order drinks as it appeared there was no one waiting on those tables. We went in to order three waters, two beers and a glass of wine. Though they didn't appear to be busy we had to wait/ stand for a very long time for them to get them and make three trips, as no offer was made to bring them out or provide a tray. Of course they were also out of one of the beers we had requested, and didn't have a suggestion for any other beers.
The rest of the stay I would highly recommend your hotel. However the staff at the restaurant/ bar need to step up their service and their ordering of supplies.
My name is spelled incorrectly on this form. It is Kristi C Bruesehoff.
July 28, 2014
Rated 2 out of 5 by Surprisedthistime surprising
I don;t want to come across as unappreciate, but there were a couple areas of concern. First, all the staff who worked at the hotel were wonderful, and they offered me an excellent rate, but I would be remiss if I did not bring certain concerns to the attention of management. The room was a litle disappointing. Although the room was deigned as a "handicapped" room I found it not easy to unwind. For example, the magnifying mirror wold only face the sink although it was on a swing to be moved, it would return to the downward position. Also, the air was inconsistent. Either very cold or very hot. I mentioned my concern to a employee i the hall, but nothing happened. This review is very difficult to navigate. It will not show the words I am writing and flips back to the beginning of the box each time I hit a key. This is what I mean, the little things. I'm frustrated...
July 23, 2014
Rated 2 out of 5 by TotT2014 needs upgrading
The room was dark, even with all lights turned on. Difficult to navigate within hotel.
July 25, 2014
Rated 3 out of 5 by coll22 Not as good as previous stays!
I have stayed at this hotel atleast 3 times previously and have never had any issues. This year however was not the same. The shuttle service was beyond a joke! We kept being told 15 minutes, only to end up waiting an hour and finally calling a cab. This happened twice. The shuttle driver Matthew needs some training in people skills, very rude! Toilet paper is hard to come by, so if you need it give housekeeping atleast 5 hrs notice. The restaurant in the hotel smelled like mildew, the outside seating looked like an overgrown jungle, and there was not enough staff working at night, we waited 30min for drinks. Very disappointed w/the hotel breakfast, in the past was offered to order omlets, pancakes, etc, this year it was only a buffet, which was overpriced and not good. I will stay at this hotel again basically because it is where my conference is held, it would not be my first choice if I were to vacation there.
July 22, 2014
Rated 2 out of 5 by DisappointedCanuck Comforter not double sheeted
The comforter on the bed was not doulble sheeted and was stained. Not very conducive to a good nights sleep. Housekeeping needs to imnprove for this and for dirty window sills. Restaurant staff at breakfast were indifferent. When we mentioned the comforter situation to the fornt desk, they were apologetic and offered bonus points as a way of apology. It would have been nice of they actually followed through on that
July 20, 2014
Rated 5 out of 5 by Sakowda Best Hotel in Burlington VT
Everything was GREAT. Clean rooms and the food in the restaurant was 5 star. My ONLY suggestion is to make the drinks and snacks more readily available in the Club Room. The breakfast hours were not long enough and the evening snacks didn't start until too late. Thanks.
July 22, 2014
Rated 4 out of 5 by Fitter475 Convenience
Convenient to downtown and the shuttle service is excellent
July 21, 2014
Rated 5 out of 5 by sb01 beautiful atrium and pool
Very comfortable stay with great ambience and conveniences
July 17, 2014
Rated 4 out of 5 by Dorian8 large guest rooms
missed having a clock and mini fridge in our room. wished we could open the window and just a little way. comfy bed
July 16, 2014
Rated 4 out of 5 by Hugo25 Business in Vermont
This hotel has great areas to gather and discuss upcoming business, current events, and sports. The Hotel looks brand new and the room was confortable and quiet (just like it should be). Unfortunately the night staff (Eddy) was unsatisfactory. I called down to the desk several times and no answer. I called your 1-800 number and they advised me to call the desk with my cell phone. I finally got Eddy and asked for a wakeup call but I did not receive it. It was bad enough that I was already late in the morning, Eddy was not at the front desk to check me out; I had to wait another 10 minutes for Eddy to show up.
June 28, 2014
Rated 4 out of 5 by Bradley Sheraton
Convenient location. Very comfortable room. Very helpful front desk staff. Room service knocked on door twice before 9:30 am. Good food for breakfast, but an inattentive server. Also sound track in restaurant not pleasing. Best not to have music in my opinion. Despite imperfections, I would recommend this hotel and would stay there again.
July 12, 2014
Rated 4 out of 5 by LadyJane Overall a good experience
The overall facilities are very nice and the staff is exceedingly friendly. Housekeeping needs some improvement. There was broken glass under the sink credenza and when I moved the ottoman it had a lot of stuff under it. Also the hallway outside our room (199) all the way to the end was full of stuff (lint, toothpicks, small pieces of trash) for the whole 24 hours we were there. Not sure if it is this room only, but you can hear every movement of the people staying above you. That being said, I would still stay there again due to the close proximity to downtown, the friendly staff, and the overall value.
June 26, 2014
Rated 4 out of 5 by Windowpane 1 Problem
My only problem with this hotel was that unless a guest actually tried to quietly close the doors...they slammed shut.
2nd time staying here and I like the hotel for comfort and location. For Burlington it is close to everything.
July 10, 2014
Rated 5 out of 5 by SeaKing Very pleased with our stay
The staff was great, and treated us especially well since we were traveling on our anniversary. Facilities were recently upgraded and very nice and spotlessly clean.
We did not eat at the restaurant or pub, but they both seemed quite nice - only time prevented us from having a meal or two there.
July 8, 2014
Rated 3 out of 5 by ER66 Could be better
I stayed for 1 night in early April. The room had an odd musty smell to it. Continuous alarm beeping from a defective ice machine in the nearby vending room was a nuisance. Large noisy group of guests in adjacent rooms were using hallway as a party area and made it hard to sleep.
To add insult, I was wrongly charged $9.95 for "free" internet access and $1 for a bottle of water that I never touched. I phoned the hotel after noticing these charges, and was told I would have the charges credited. A full month has passed, and still haven't seen the charges returned to my card.
While I have happily stayed at several Sheraton's in the past (including this one), my stay wasn't as pleasant this time, and left a sour taste in my mouth.
May 7, 2014
Rated 4 out of 5 by jdinct Good place to stay in Burlington
Been to many places in Burlington. Two of my sons live there and we visit frequently.. This is one of the best for value and location and is pet friendly (we brought our black lab). We have stayed here before and were a little disappointed the hot tub is gone and no dinner service. Otherwise it was great. Staff is terrific
July 7, 2014