Rated 4 out of 5 by Windowpane 1 Problem
My only problem with this hotel was that unless a guest actually tried to quietly close the doors...they slammed shut.
2nd time staying here and I like the hotel for comfort and location. For Burlington it is close to everything.
July 10, 2014
Rated 5 out of 5 by SeaKing Very pleased with our stay
The staff was great, and treated us especially well since we were traveling on our anniversary. Facilities were recently upgraded and very nice and spotlessly clean.
We did not eat at the restaurant or pub, but they both seemed quite nice - only time prevented us from having a meal or two there.
July 8, 2014
Rated 4 out of 5 by Hugo25 Business in Vermont
This hotel has great areas to gather and discuss upcoming business, current events, and sports. The Hotel looks brand new and the room was confortable and quiet (just like it should be). Unfortunately the night staff (Eddy) was unsatisfactory. I called down to the desk several times and no answer. I called your 1-800 number and they advised me to call the desk with my cell phone. I finally got Eddy and asked for a wakeup call but I did not receive it. It was bad enough that I was already late in the morning, Eddy was not at the front desk to check me out; I had to wait another 10 minutes for Eddy to show up.
June 28, 2014
Rated 4 out of 5 by jdinct Good place to stay in Burlington
Been to many places in Burlington. Two of my sons live there and we visit frequently.. This is one of the best for value and location and is pet friendly (we brought our black lab). We have stayed here before and were a little disappointed the hot tub is gone and no dinner service. Otherwise it was great. Staff is terrific
July 7, 2014
Rated 5 out of 5 by KSG5764 Nice stay at Sheraton Burlington.
I really enjoyed the stay. The checkin was quick and easy. The hotel had nice ammentites and was very comfortable.
July 7, 2014
Rated 4 out of 5 by LadyJane Overall a good experience
The overall facilities are very nice and the staff is exceedingly friendly. Housekeeping needs some improvement. There was broken glass under the sink credenza and when I moved the ottoman it had a lot of stuff under it. Also the hallway outside our room (199) all the way to the end was full of stuff (lint, toothpicks, small pieces of trash) for the whole 24 hours we were there. Not sure if it is this room only, but you can hear every movement of the people staying above you. That being said, I would still stay there again due to the close proximity to downtown, the friendly staff, and the overall value.
June 26, 2014
Rated 1 out of 5 by Jackie127 Disappointing stay
Our stay at the Sheraton was very disappointing. Upon arrival, our guaranteed room was no longer available due to overbooking. At 9pm with no other options, we accepted a room with one bed and a pull-out sofa. My daughter complained the entire next day of back pain during her visit to University of Vermont. To top it off, our breakfast was served only after notifying the servers that we had waited almost 30 minutes while other guests had arrived, dined, and departed. As a business traveler, I understand that things dont always go as planned. But there is no excuse for forcing a guest to sleep on a pull-out couch because the hotel made a mistake.
April 10, 2012
Rated 2 out of 5 by cathb Not what I expected
I recently stayed at this hotel when business brought me to Vermont. I chose to stay at a Sheraton for its international reputation. I was left disappointed. Firstly, the night I checked in, I arrived quite late after flight cancellations and weather problems. There were room problems and the front desk were trying to find a room to put me in. I appreciated their efforts, but I did explain that I had been travelling for 20 hours flying time, plus airport time, and I really needed food and sleep. I said, anything was good, as long as I could get some food (12 hours since my last meal). A room was found, although there was doubt over its cleanliness. Finally i was in my room at 1130pm, only to find that no food was available for me, except from a vending machine. Further, the room was not clean, and I had to ask several times for toiletries to be brought in (the bathroom had two used bars of soap, and nothing else).
On checkin I had opted in for the "green" programme, which I thought meant I would not be having daily towel changes etc, but in fact meant that my room was not serviced at all. No replacements to anything I used, no beds made and no bins emptied. So, basically no service at all. I removed that option, so I could at least get some basics.
Naively I had assumed that a large hotel chain like Sheraton would mean things like 24 hour room service, and above average facilities. Sadly not in this instance.
July 7, 2014
Rated 3 out of 5 by Jswalker Not very impressed
The hotel seems to be outdated. A light did not work in my room, the floor squeaked loudly in the room when I walked. Even the rain falling on the outside A/C unit was extremely annoying and loud. There was little insulation of sound in the rooms or hallways. I asked for green cleaning service which was to be on Thursday, the 4th day. I had to call twice to get this service. There were no trash cans on the perimeter of the building, the area was in constant construction and didn't look presentable and frequently one of the side doors would not work with a valid room key. I also requested a refrigerator which was an old, beat up small, heavy refrigerator which was borrowed and seemed to be a hassle, but I will say the front desk clerk made it happen. Overall, the front desk staff was friendly and the lobby was nice.
July 1, 2014
Rated 3 out of 5 by palerobe Rooms are excellent, restaurant facilities no so great
Our room was excellent - no face towels, but I do think that this was an oversight with housekeeping, they brought some in immediately when I asked.
Restaurant accomodation REALLY need improvement. The only dining offered was in a type of sports bar with VERY limited choices on the menu. Mind you, what we ordered was good. For breakfast, our ONLY option was a $15.00 buffet regardless if we only wanted coffee.
July 2, 2014
Rated 5 out of 5 by LAMom321 Prompt service, very comfortable
My husband & I were very pleased with our stay at this Sheraton. The staff was responsive to all our requests, which admittedly weren't many, but still, there were no issues. The hotel is right off the main highway and just a few minutes drive to downtown. We were told they have a shuttle that would take us and pick us up, but we opted to drive ourselves. We would definitely recommend this hotel.
July 2, 2014
Rated 5 out of 5 by Canadian49 Excellent hotel in a great city
From the pool to the fitness center, this hotel has what it takes to provide a welcoming, relaxing refuge. The staff are great - very helpful - and the wine selection fabulous. With free parking and easy access, I would definitely rate this hotel top notch.
July 3, 2014
Rated 5 out of 5 by LAGCVDL Excellent Customer Service
Upon arrival at the hotel my boyfriend and I were warmly received by the concierge staff. When the staff member assisting us inquired regarding the reason for our visit to Burlington I mentioned that we were in the area looking for housing for me, as I had recently accepted a professor position at a local university for the fall semester. The staff member congratulated me, and I thought nothing more of the conversation until later that evening when my boyfriend and I returned to our room to find a bottle of wine and a cheese plate accompanied by a note reading, "Congratulations Professor, and Welcome to the Neighborhood." I was truly touched by this unexpected gesture and it completely made my day. Excellent customer service indeed!
July 25, 2012
Rated 4 out of 5 by Ded42 Need improvment
Just had a problem in the bathroom where the sink drain of the basin does not work and a old dirty towel was left on the top of the curtain close the tube. The reaction of the check-in staff was good and said they will definitely improve this.
July 2, 2014
Rated 1 out of 5 by Joe2011 Horrible Experience
I frequently stay at SPG hotels, especially Sheraton. I was unpleasantly surprised about the state of the room I was given (carpet dirty and the couch look like it had come from someones basement). This is not the type of room I expect from a Starwood hotel. And I have never had this experiance before. We did tell the front desk manager, who moved me to a room on the concierge level, only problem was when I arrived someone else was in that room-surprise. I was then moved to room #3, third time wasn't a charm, this conc. floor room was worse than first room on SPG floor, and heat was set at 60degrees, took until 3am to get it to upper 60s. Front desk never answered calls had to take the mile walk accross the hotel, 3-4xs to talk to them, and set wake up call.
December 15, 2011
Rated 5 out of 5 by Crisc very comfortable and clean
very comfortable rooms in this newly renovated facility. we will be back frequently.
lots of shopping near by and close to Burlington city center/marina.
July 1, 2014
Rated 5 out of 5 by AlanTravels Awesome customer service
The staff and manager went above and beyond my expectations. My wife was the traveler and would stay there again!
June 30, 2014
Rated 4 out of 5 by Rich17 Hotel needs a little updating
Rooms need some updating, bathroom needs a little work
June 30, 2014
Rated 4 out of 5 by Maggie343 I had a great stay!
I stayed here for three days, and I love the facilities and how clean and well-kept this hotel is, My only issue was that the air conditioner in our room was really loud when it would turn on, and it would stay on (and loud) for about 45 minutes, even in the middle of the night, so we kept being scared awake by the air conditioner every couple of hours. Otherwise, our stay was perfect, and I would recommend this hotel to everyone, as long as the AC unit gets fixed!
June 25, 2014
Rated 2 out of 5 by Jlwcjr Needs improvement
Stingy on included amenities (e.g. WiFi, breakfast, toiletries). Bathroom sink stopper missing. Inside directional signage minimal/confusing. However, bed extremely comfortable, resulting in very good night sleep
June 28, 2014
Rated 4 out of 5 by Sheila2306 Desirable property in Burlington Vt
All was fine, even proximity to downtown, except Housekeeping - room was still undone at 4 PM !!! (we had refused your credit of 500 pts for NO HOUSE KEEPING !!
June 27, 2014
Rated 3 out of 5 by NDD14 Love the shuttle!
We were traveling on business and did not have a car. The shuttle was an unexpected treat for getting us to and (even better) from downtown Burlington with a small child in tow. One of our drivers--Dan--was a particular treat. He made us feel very welcomed and treated us with genuine kindness--beyond the "hotel" hospitality that one would expect as a guest. Thank you, Dan, for adding a little sunshine to our Burlington visit!
June 24, 2014
Rated 4 out of 5 by Canuck93 Business Trip
Bathroom door would not shut and there was no fan in the bathroom. Construction in front of hotel made it difficult to walk to nearby restaurants.
June 25, 2014
Rated 4 out of 5 by Broni Morning Joe
My family and I have been frequent guests at the Sheration Burlington over the past 4 years. I really like what you've done with the recent hotel rennovation.
My only grip and it is a small one, is charging
for a cup of coffee at the restaurant in the morning. Though my stay is with SPG points, I met a women in line for coffee who said," $200 a night and I have to pay for coffee". I share those sentiments and think the hotels policy should changeand provide the coffee free of charge.
June 18, 2014
Rated 3 out of 5 by Lasttimehere Abysmal Customer Service
Great hotel in terms of the facility but abysmal customer service from the staff. Unresponsive to simple requests on a continued basis over a three day stay, Never again
June 22, 2014
Rated 3 out of 5 by ER66 Could be better
I stayed for 1 night in early April. The room had an odd musty smell to it. Continuous alarm beeping from a defective ice machine in the nearby vending room was a nuisance. Large noisy group of guests in adjacent rooms were using hallway as a party area and made it hard to sleep.
To add insult, I was wrongly charged $9.95 for "free" internet access and $1 for a bottle of water that I never touched. I phoned the hotel after noticing these charges, and was told I would have the charges credited. A full month has passed, and still haven't seen the charges returned to my card.
While I have happily stayed at several Sheraton's in the past (including this one), my stay wasn't as pleasant this time, and left a sour taste in my mouth.
May 7, 2014
Rated 5 out of 5 by Rebekah6 Clean,comfortable and quiet!
A great night sleep on an amazing mattress after a quick and efficient check in! Richard at the front desk was fantastic :)
June 21, 2014
Rated 4 out of 5 by chgn Monday Morning Breakfast Buffet
We have stayed at this hotel many times in the last three years. This is the first time I was dissatisfied with your Monday morning breakfast. Ususally we are able to order off the menus. This past visit there was only what you called a buffet. To me this was a gloried continential breakfast for $15. There was only scrambled eggs, bacon, two cold fruit choices, oatmeal, cold cereal and bagels/bread. A four slice toaster to toast your own bread of which I had to wait to toast our toast. By that time the eggs were cold. I felt as if I was having leftovers from your Sunday buffet. Next time if we can't order off the menu then we will probably go some where else for breakfast.
June 3, 2014
Rated 5 out of 5 by Cavaras Great Hotel
It was a great stay only a couple of issues we had, first the towels in our room were stained, 2nd we used the pool but it seemed like it needed to be cleaned there was strands of hair in it, big clumps.. Gross..
June 17, 2014
Rated 3 out of 5 by Dannidi Hotel setup and appearance
This is a lovely hotel but must be better maintained. Seems to be in poor condition as there were leaks in the ceilings as well as traces of past leaks that have not been repaired. The hotel layout was a bit confusing to get around. Other than that the rooms were lovely except that there was no ventilation in the bathroom. Beds were extremely comfortable
June 14, 2014