Rated 4 out of 5 Conveniently located hotel
I've stayed here several times for holiday parties. It's conveniently located and a beautiful hotel. However, on this visit there were problems with the heat in my room. It was probably about 5 degrees outside, and my room temp was stuck on 63. I called the front desk from my party and asked them to send someone to check it out. When I returned to my room hours later, it was clear that the problem had not been resolved, as it was still 63 degrees. I called again and security came up and reset the thermostat. 2 minutes later cold air was again blowing. I called one more time, and security returned and changed the batteries in the thermostat. Success! My concern here is not that the batteries needed to be changed...things happen. I just don't believe it should have taken three phone calls to resolve the issue.
December 17, 2013
Rated 4 out of 5 Good hotel.
Nice hotel, with friendly staff.
December 16, 2013
Rated 5 out of 5 by Spike1 Quick Overnight Stay
If was just a quick overnight for an event in the area. We were greeted warmly and our room was even ready early. It is a great central location.
December 9, 2013
Rated 4 out of 5 by JerseyCityTraveler Decent
Hotel is in dire need of renovations, but luckily it looks like that's already starting to happen. The SPG lounge is really nice, with staff that couldn't be more friendly or attentive. The hotel isn't in Downtown Burlington, but there is a free shuttle which can take you where you need to go and can also pick you up. Definitely helpful.
December 6, 2013
Rated 5 out of 5 by aps5150 Great Staff!
Front Desk, Housekeeping, & Restaurant staff were all very friendly and accommodating. Great representatives of the hotel.
December 6, 2013
Rated 2 out of 5 by Judy9849 Judyd
The staff is always friendly. Location is really convenient.
December 5, 2013
Rated 3 out of 5 by cjhjee This is a great hotel, but lots of missed details
I like this hotel. It's going under a much needed remodel, which is exciting. Team, was all helpful, but there were a few misses. No shampoo in room, cold water faucet didn't work at sink, so only hot water to brush teeth (fun?!), no one that knew how to use fancy espresso machine in club lounge to brew decaf, and no sugar in room to add to coffee after brewing my own decaf. Again, team was all very nice, and I recognize people have it far wose than me, so I told the front desk I would just roll with it, but felt it was worth noting. This hotel just needs to pay more attention to the details.
November 25, 2013
Rated 1 out of 5 by Jackie127 Disappointing stay
Our stay at the Sheraton was very disappointing. Upon arrival, our guaranteed room was no longer available due to overbooking. At 9pm with no other options, we accepted a room with one bed and a pull-out sofa. My daughter complained the entire next day of back pain during her visit to University of Vermont. To top it off, our breakfast was served only after notifying the servers that we had waited almost 30 minutes while other guests had arrived, dined, and departed. As a business traveler, I understand that things dont always go as planned. But there is no excuse for forcing a guest to sleep on a pull-out couch because the hotel made a mistake.
April 10, 2012