Rated 3 out of 5 by Studentparent Great location, okay hotel
The staff is lovely. The hotel is okay. In our room, the compressor for the air conditioner was so loud that every time it came on at night, it woke us up. Also, the toilet flushing was extremely loud and slow. There need to be more blankets and pillows in the room, and the sofa bed was not made up; we had to find the sheets and make it up ourselves, even though the hotel knew we'd be using it. The location to UVM, however, can't be beat -- very easy walking distance.
August 23, 2014
Rated 5 out of 5 by Mark57 This hotel has been recently renovated
Pauline in the Club Level Lounge made you feel at home and she worked very hard to keep guests happy and informed on the local attractions in Burlington.
October 6, 2014
Rated 3 out of 5 by MidMelody A/C Noise
The noise from A/C is a huge issue, it sounds like a helicopter hovering around.
October 7, 2014
Rated 2 out of 5 by ConferenceAttendee2 No hot water for morning shower
I stayed four nights and there was no hot water for a shower between 6 and 7 am. Other times it was OK (but very poor water pressure).
Staff was noisy behind closed doors while presentations were ongoing.
September 29, 2014
Rated 4 out of 5 by Akhil Customer Service
Excellent personnel, including management.
October 5, 2014
Rated 4 out of 5 by Brill Our room
I thought the room was not well lit. There was no lamp on the desk. Also, the bathroom door would not close.
I was here for a conference and was not pleased to find that the toilet paper was out in the women's bathroom and not all the toilets would flush completely.
For these reasons, I think the price far exceeded the quality.
September 13, 2014
Rated 4 out of 5 by Broni Morning Joe
My family and I have been frequent guests at the Sheration Burlington over the past 4 years. I really like what you've done with the recent hotel rennovation.
My only grip and it is a small one, is charging
for a cup of coffee at the restaurant in the morning. Though my stay is with SPG points, I met a women in line for coffee who said," $200 a night and I have to pay for coffee". I share those sentiments and think the hotels policy should changeand provide the coffee free of charge.
June 18, 2014
Rated 4 out of 5 by Fenninger Bathroom issues
The bathroom "looked" clean, but had a very strong odor. We tried to figure out what the problem was, and I think it was the outside shower curtain. For some reason, the fancy curtain visible from the bathroom side of the tub, smelled really sour as though it had been left somewhere soaking wet for a long time. I did not check the inside curtain. Although it looks clean, it REALLY needs to be washed!
August 25, 2014
Rated 5 out of 5 by LadyScot20 We just love Paulette!
We have visited your Burlington location several times now and love the beds on the club floor and especially love Paulette.
She is very warm and welcoming and we enjoy talking with her.
September 23, 2014
Rated 5 out of 5 by KKSRuns Great service wins out over glitches
Came up for the marathon. We stayed on the club floor - room was comfortable and food/amenities in lounge were standard SPG-club services so very good. There were some minor glitches with our stay but when alerted, problems were quickly resolved. Staff throughout hotel was attentive, but Linda, the hostess in the club lounge, was truly outstanding. She went out of her way to make sure we had everything we needed and more. She is a real asset to Sheraton and this property in general!
May 28, 2014
Rated 3 out of 5 by Jswalker Not very impressed
The hotel seems to be outdated. A light did not work in my room, the floor squeaked loudly in the room when I walked. Even the rain falling on the outside A/C unit was extremely annoying and loud. There was little insulation of sound in the rooms or hallways. I asked for green cleaning service which was to be on Thursday, the 4th day. I had to call twice to get this service. There were no trash cans on the perimeter of the building, the area was in constant construction and didn't look presentable and frequently one of the side doors would not work with a valid room key. I also requested a refrigerator which was an old, beat up small, heavy refrigerator which was borrowed and seemed to be a hassle, but I will say the front desk clerk made it happen. Overall, the front desk staff was friendly and the lobby was nice.
July 1, 2014
Rated 2 out of 5 by Pradip This Hotel is not up to the mark of Sheraton Brand
Club room we stayed in, needs mantenance. Club Lounge needs improvement. Stay in hotel was otherwise comfortable.
September 25, 2014
Rated 4 out of 5 by Maggie343 I had a great stay!
I stayed here for three days, and I love the facilities and how clean and well-kept this hotel is, My only issue was that the air conditioner in our room was really loud when it would turn on, and it would stay on (and loud) for about 45 minutes, even in the middle of the night, so we kept being scared awake by the air conditioner every couple of hours. Otherwise, our stay was perfect, and I would recommend this hotel to everyone, as long as the AC unit gets fixed!
June 25, 2014
Rated 3 out of 5 by Rowin59 Fine hotel, needs some improvements
This hotel is in a convenient location, close to the university, hospital, airport, and shopping. It's a very large complex with a lot of walking involved to reach your room. The rooms, while comfortable, are a bit noisy. I was woken one morning by my neighbor's alarm, (my room had no clock!) another morning by next door room service. Fans may be used to drown out the noise, but that is just another noisy option. Housekeeping failed to clean my room one of the 4 days I was staying. Since I travel a lot, I always work out while away. However, this fitness center is one of the worst I've seen at a Starwood property. The treadmills and equipment are all facing a blank wall rather than looking out toward the pool. It was also icy cold in there! Overall, I would recommend this property for the convenience, but there are definitely some details which need attention.
August 6, 2014
Rated 5 out of 5 by HappyGuest914 wonderful place to stay
Everyone was so pleasant, and an absolute delight! The rooms are so comfortable!
September 22, 2014
Rated 2 out of 5 by Surprisedthistime surprising
I don;t want to come across as unappreciate, but there were a couple areas of concern. First, all the staff who worked at the hotel were wonderful, and they offered me an excellent rate, but I would be remiss if I did not bring certain concerns to the attention of management. The room was a litle disappointing. Although the room was deigned as a "handicapped" room I found it not easy to unwind. For example, the magnifying mirror wold only face the sink although it was on a swing to be moved, it would return to the downward position. Also, the air was inconsistent. Either very cold or very hot. I mentioned my concern to a employee i the hall, but nothing happened. This review is very difficult to navigate. It will not show the words I am writing and flips back to the beginning of the box each time I hit a key. This is what I mean, the little things. I'm frustrated...
July 23, 2014
Rated 5 out of 5 by Jbdk0256 I like the remodeled rooms!
My husband and I have been traveling to Burlington and staying at the Sheraton for over 27 years. I just want you to know how much we enjoy your hotel. I especially appreciate Pauline on the club floor. She is always so gracious and pleasant to us. And the food has improved! The chocolate cookies rocked! Thank you for being there for us even while they tear up the street.
August 14, 2014
Rated 2 out of 5 by DisappointedCanuck Comforter not double sheeted
The comforter on the bed was not doulble sheeted and was stained. Not very conducive to a good nights sleep. Housekeeping needs to imnprove for this and for dirty window sills. Restaurant staff at breakfast were indifferent. When we mentioned the comforter situation to the fornt desk, they were apologetic and offered bonus points as a way of apology. It would have been nice of they actually followed through on that
July 20, 2014
Rated 3 out of 5 by ElaineLam4390 Housekeeping after an event needs improvement
There were fruit flies in the room (staff quickly removed wi-fi charges as compensation). However, in these competetive environments wi-fi should be free to guests - my opinion. We syated an extra day after the "event" attended. Our trash was not emptied, hand towels and bath mat not replaced. Trash bags from other rooms, stayed in hallways past 11PM and halways were not vacumed once during our stay.
July 29, 2014
Rated 3 out of 5 by NDD14 Love the shuttle!
We were traveling on business and did not have a car. The shuttle was an unexpected treat for getting us to and (even better) from downtown Burlington with a small child in tow. One of our drivers--Dan--was a particular treat. He made us feel very welcomed and treated us with genuine kindness--beyond the "hotel" hospitality that one would expect as a guest. Thank you, Dan, for adding a little sunshine to our Burlington visit!
June 24, 2014
Rated 5 out of 5 by UVMalumni11 As wonderful as I anticipated!
I am not a frequent stayer of hotels but my stay at the Sheraton Burlington was exactly how I pictured it! I had a great experience checking in; the front desk agent was friendly and down-to-earth and made us feel welcome immediately. I was pleased with the appearance of the room and the amenities.
August 25, 2014
Rated 5 out of 5 by Placid Story of Kindness at the Sheraton Burlington
We arrived late to the fabulous Sheraton Burlington Hotel; we were late because the airline had lost my husband’s much needed walker.
It was 11:00 PM; we were in the room trying to use the desk chair as a walker. Ed fell just before there was a knock on the door; thank goodness it was Josh the handsome young bellman with a walker he had driven to the local hospital to borrow.
Ed weighs over 220 pounds, again, thank goodness for Josh, not only good looking but strong, he got Ed up and in bed.
The fall had done its damage; but like most men, he did not want to surrender to pain. 4:30 AM he gave up the fight. We called the front desk, our friend Dan had just arrived on duly. They called the ER and Dan drove us there where it was discovered Ed had broken “the hangman’s bone” in his neck.
How lucky we were to be at the Sheraton with these compassionate people to help us.
We have made many trips back to the Burlington Sheraton, for appointments to the hospital, to the Spinal Clinic and each time the treatment we have received from the extraordinary staff has been just that extraordinary!
Akhil Pandit who is Director of Club & Guest Services has been wonderful in getting us accessible rooms with a hospital rate when needed.
We realize the hotel has been remodeled, it is quite delightful but please, please, do not modernized the old fashion
kind-heartedness of your staff.
Pompous Platinum Lifetime spg members
September 23, 2014
Rated 3 out of 5 by palerobe Rooms are excellent, restaurant facilities no so great
Our room was excellent - no face towels, but I do think that this was an oversight with housekeeping, they brought some in immediately when I asked.
Restaurant accomodation REALLY need improvement. The only dining offered was in a type of sports bar with VERY limited choices on the menu. Mind you, what we ordered was good. For breakfast, our ONLY option was a $15.00 buffet regardless if we only wanted coffee.
July 2, 2014
Rated 5 out of 5 by LAMom321 Prompt service, very comfortable
My husband & I were very pleased with our stay at this Sheraton. The staff was responsive to all our requests, which admittedly weren't many, but still, there were no issues. The hotel is right off the main highway and just a few minutes drive to downtown. We were told they have a shuttle that would take us and pick us up, but we opted to drive ourselves. We would definitely recommend this hotel.
July 2, 2014
Rated 3 out of 5 by coll22 Not as good as previous stays!
I have stayed at this hotel atleast 3 times previously and have never had any issues. This year however was not the same. The shuttle service was beyond a joke! We kept being told 15 minutes, only to end up waiting an hour and finally calling a cab. This happened twice. The shuttle driver Matthew needs some training in people skills, very rude! Toilet paper is hard to come by, so if you need it give housekeeping atleast 5 hrs notice. The restaurant in the hotel smelled like mildew, the outside seating looked like an overgrown jungle, and there was not enough staff working at night, we waited 30min for drinks. Very disappointed w/the hotel breakfast, in the past was offered to order omlets, pancakes, etc, this year it was only a buffet, which was overpriced and not good. I will stay at this hotel again basically because it is where my conference is held, it would not be my first choice if I were to vacation there.
July 22, 2014
Rated 4 out of 5 by Arey Average Conference Center
I was there for a conference. The hotel had poor access with doors everywhere you turned. The food was average and the break food was below average. The bed was very good, other than that the room was average. I guess the Sheraton does not believe in in-room facilities (no refrigerator or microwave). There appeared to be only one soda machine in the whole hotel.
July 26, 2014
Rated 3 out of 5 by rickybobbie Great Place lay your head
The rooms are well done, the beds are comfortable where you don't want to get out of them. The staff are over the top great service, had couple things wrong with the room and the staff took care of them ASAP.
August 28, 2014
Rated 5 out of 5 by Kenny54 The Staff
the Hotel meets our need.the Staff is excellent I travel a lot and Sheraton &Four Points Always the Best . I am in Montreal next week and Ottawa the Following.
September 2, 2014
Rated 5 out of 5 by ron1968 hotel had nice size rooms
on vaction with family and i was surprised at the room sizes, it was awesome. also the kids loved the pool especially at night. the service from the front desk was top notch. cant wait to come back
August 27, 2014
Rated 4 out of 5 by Bradley Sheraton
Convenient location. Very comfortable room. Very helpful front desk staff. Room service knocked on door twice before 9:30 am. Good food for breakfast, but an inattentive server. Also sound track in restaurant not pleasing. Best not to have music in my opinion. Despite imperfections, I would recommend this hotel and would stay there again.
July 12, 2014