Rated 3 out of 5 by palerobe Rooms are excellent, restaurant facilities no so great
Our room was excellent - no face towels, but I do think that this was an oversight with housekeeping, they brought some in immediately when I asked.
Restaurant accomodation REALLY need improvement. The only dining offered was in a type of sports bar with VERY limited choices on the menu. Mind you, what we ordered was good. For breakfast, our ONLY option was a $15.00 buffet regardless if we only wanted coffee.
July 2, 2014
Rated 2 out of 5 by Aserver Disconnected
Once we reported issues the staff was very responsive, however there were issues. No water pressure, left coffee request on door knob and no one ever picked it up, air conditioning had to be fixed.
August 12, 2014
Rated 5 out of 5 by LAMom321 Prompt service, very comfortable
My husband & I were very pleased with our stay at this Sheraton. The staff was responsive to all our requests, which admittedly weren't many, but still, there were no issues. The hotel is right off the main highway and just a few minutes drive to downtown. We were told they have a shuttle that would take us and pick us up, but we opted to drive ourselves. We would definitely recommend this hotel.
July 2, 2014
Rated 5 out of 5 by Linda1956 Great hotel, great location
Everything about this hotel is fantastic. The free shuttle down to Church Street, the beautiful pool, the perfect location and accommodating staff. I would highly recommend it....great bang for your buck.
August 9, 2014
Rated 2 out of 5 by KaiserSnowse Needs improvement
This hotel is sort of on no man's land. It's not near the airport and it's not near downtown. Being near a Michael's and a Petco is not what I usually expect from a Starwood property. There aren't any cabs really in Burlington so being far from either of those is a challenge. There is a shuttle they say goes anywhere but after waiting 30 minutes and having it go twice to the airport instead of downtown, I gave up and walked. It's a nice walk, at least.
I stayed over in the building past Tuckaways and it's darn loud. I had an early meeting and came back for a nap only to be woken up with doors slamming for at least 30 minutes as each door slams super loud and clearly a big party was going in and out.
Signage is totally confusing, too. The room numbering doesn't seem to make much sense at all. The staff didn't provide a map (of the property or the area which would have been helpful) so I wandered around and finally had to come back for help.
It definitely feels more like a motel than a Starwood. The $179 group rate was reasonable. The $300 second night rate was WAY overpriced. Also? They made me actually check out and check back in since I had one night at a reduced conference rate and a second night at full rate. Very odd.
August 18, 2014
Rated 5 out of 5 Wonderful experience
The staff was beyond gracious and courteous. From the shuttle drivers to front desk (claire, younger and older shuttle driver). A very pleasant experience
August 9, 2014
Rated 4 out of 5 by Bradley Sheraton
Convenient location. Very comfortable room. Very helpful front desk staff. Room service knocked on door twice before 9:30 am. Good food for breakfast, but an inattentive server. Also sound track in restaurant not pleasing. Best not to have music in my opinion. Despite imperfections, I would recommend this hotel and would stay there again.
July 12, 2014
Rated 4 out of 5 by vbjhvbhb Recognize SPG Members
SPG Gold members should have access to the Club room regardless of room rate.
August 12, 2014
Rated 5 out of 5 by Sakowda Best Hotel in Burlington VT
Everything was GREAT. Clean rooms and the food in the restaurant was 5 star. My ONLY suggestion is to make the drinks and snacks more readily available in the Club Room. The breakfast hours were not long enough and the evening snacks didn't start until too late. Thanks.
July 22, 2014
Rated 4 out of 5 by jdinct Good place to stay in Burlington
Been to many places in Burlington. Two of my sons live there and we visit frequently.. This is one of the best for value and location and is pet friendly (we brought our black lab). We have stayed here before and were a little disappointed the hot tub is gone and no dinner service. Otherwise it was great. Staff is terrific
July 7, 2014
Rated 3 out of 5 by MikefromMaine Mediocre
Room was mediocre, food and ramainder of facility fine, food good, front desk check-in was a bit odd
August 4, 2014
Rated 3 out of 5 by Dannidi Hotel setup and appearance
This is a lovely hotel but must be better maintained. Seems to be in poor condition as there were leaks in the ceilings as well as traces of past leaks that have not been repaired. The hotel layout was a bit confusing to get around. Other than that the rooms were lovely except that there was no ventilation in the bathroom. Beds were extremely comfortable
June 14, 2014
Rated 4 out of 5 by jpeds great staff
i really appreciated the tsaff willingness to help me with any problems i had throughout my entire stay. the room was great as well.
August 1, 2014
Rated 5 out of 5 by SeaKing Very pleased with our stay
The staff was great, and treated us especially well since we were traveling on our anniversary. Facilities were recently upgraded and very nice and spotlessly clean.
We did not eat at the restaurant or pub, but they both seemed quite nice - only time prevented us from having a meal or two there.
July 8, 2014
Rated 4 out of 5 by defranklinstubbs Sheraton Burlingtony
The hotel was what you would expect from a Sheraton. The location is just a few minutes away from downtown Burlington, so it is close enough to the nightlife and activities.
July 28, 2014
Rated 5 out of 5 by Richard18 Excellent Staff
I choose to stay at Starwood hotels because the service of the staff is excellent. In this instance the staff surpassed their normally first-rate service. Due to a careless error on my part I left my passport and some money in the room safe. I called the hotel when I noticed the error and they retrieved the passport and money and returned them to me when I came to collect them on the 9 June 2014. It is a great comfort to travelers to know that the Starwood staff is honest as well as excellent. Congratulations.
If I may offer one small criticism it is this: we were given an inside room overlooking the pool. This makes the room rather noisy. One can't expect children to be quiet while at play so perhaps it would be best to reserve the rooms overlooking the pool for families with children--the children who will be playing in the pool area.
Thank you again for ensuring that my careless mistake did not turn into disaster.
June 9, 2014
Rated 4 out of 5 by Windowpane 1 Problem
My only problem with this hotel was that unless a guest actually tried to quietly close the doors...they slammed shut.
2nd time staying here and I like the hotel for comfort and location. For Burlington it is close to everything.
July 10, 2014
Rated 5 out of 5 by Canadian49 Excellent hotel in a great city
From the pool to the fitness center, this hotel has what it takes to provide a welcoming, relaxing refuge. The staff are great - very helpful - and the wine selection fabulous. With free parking and easy access, I would definitely rate this hotel top notch.
July 3, 2014
Rated 5 out of 5 by jean05 Exceeded expectations
Club Room services, and Linda and Pauline who staff that area, are exceptional. The Club room is a wonderful amenity and provides a comfortable living space and great option for quick and convenient breakfasts. The hotel is very nicely appointed and clean given the recent renovations. Staff is exceptionally customer focused.
June 3, 2014
Rated 2 out of 5 by TotT2014 needs upgrading
The room was dark, even with all lights turned on. Difficult to navigate within hotel.
July 25, 2014
Rated 4 out of 5 by mgw12 hotel features
nice location and facilities
July 29, 2014
Rated 4 out of 5 by Ded42 Need improvment
Just had a problem in the bathroom where the sink drain of the basin does not work and a old dirty towel was left on the top of the curtain close the tube. The reaction of the check-in staff was good and said they will definitely improve this.
July 2, 2014
Rated 4 out of 5 by Dorian8 large guest rooms
missed having a clock and mini fridge in our room. wished we could open the window and just a little way. comfy bed
July 16, 2014
Rated 4 out of 5 by Fitter475 Convenience
Convenient to downtown and the shuttle service is excellent
July 21, 2014
Rated 2 out of 5 by Jlwcjr Needs improvement
Stingy on included amenities (e.g. WiFi, breakfast, toiletries). Bathroom sink stopper missing. Inside directional signage minimal/confusing. However, bed extremely comfortable, resulting in very good night sleep
June 28, 2014
Rated 5 out of 5 by sb01 beautiful atrium and pool
Very comfortable stay with great ambience and conveniences
July 17, 2014
Rated 4 out of 5 by Sheila2306 Desirable property in Burlington Vt
All was fine, even proximity to downtown, except Housekeeping - room was still undone at 4 PM !!! (we had refused your credit of 500 pts for NO HOUSE KEEPING !!
June 27, 2014
Rated 5 out of 5 by Crisc very comfortable and clean
very comfortable rooms in this newly renovated facility. we will be back frequently.
lots of shopping near by and close to Burlington city center/marina.
July 1, 2014
Rated 5 out of 5 by Cavaras Great Hotel
It was a great stay only a couple of issues we had, first the towels in our room were stained, 2nd we used the pool but it seemed like it needed to be cleaned there was strands of hair in it, big clumps.. Gross..
June 17, 2014
Rated 5 out of 5 by KSG5764 Nice stay at Sheraton Burlington.
I really enjoyed the stay. The checkin was quick and easy. The hotel had nice ammentites and was very comfortable.
July 7, 2014