Rated 2 out of 5 by Molly299 Improvements needed at this hotel
My room did not have regular coffee in the room; the hair dryer when I unwrapped the cord fell apart and I had to wait over 30 minutes for a replacement. The air conditioner was noisy and I couldn't regulate the temp (either freezing or no air). Sitting in the meeting area by the lobby, the credenza (with the TV on it) had a broken leg. No oversight on quality control. At lunch we had to wait 45 minutes for 4 salads and this with a room half full. Not what I would expect from a Sheraton.
August 15, 2014
Rated 1 out of 5 by Jo5419 Room that was requested / Customer Service
I booked late online as my travel was last minute. Booked King size bed room. Front desk who was nice, said all they had was queen room left with walk in shower that was very nice. I accepted room. Bed was not comfortable, walk in shower was wheelchair access(which I don't have a problem with, but there was no where to place toiletries. When call the front desk to ask if my room aloud use of internet, Edgar, was flip and demeaning and he answered like I was cheap for asking. I spent over $245 at you hotel. When I told the front desk about it, She said "Sorry". Edgar needs an attitude adjustment.
August 9, 2014
Rated 5 out of 5 by Jbdk0256 I like the remodeled rooms!
My husband and I have been traveling to Burlington and staying at the Sheraton for over 27 years. I just want you to know how much we enjoy your hotel. I especially appreciate Pauline on the club floor. She is always so gracious and pleasant to us. And the food has improved! The chocolate cookies rocked! Thank you for being there for us even while they tear up the street.
August 14, 2014
Rated 5 out of 5 by Jon39 Great hotel with excellent service !!!
The hotel was beyond our expectations. Clean, modern and large rooms.
Staff treated us like VIP guests, they went above and beyond to make our stay comfortable.
Food at the hotel restaurant was excellent as well.
Definitely would recommend this Sheridan to those traveling to Burlington.
August 1, 2014
Rated 2 out of 5 by Nener1973 This hotel has serious upkeep issues.
This hotel looks as though it is fading fast. (We have stayed here a few times in the past.) As a Starwood Member, I asked the desk hostess to put my family in 2 nice rooms. We were in 2 rooms on the first floor. It was obvious that the hotel was not at all full, so I can't imagine why they would put us in these 2 faulty rooms. The first room had a huge ceiling paint peeling area. Our view was a wall, and an entrance to the overgrown courtyard. The walkway was dirty and full of crumbled cement.
. As a Starwood Member, I thought we'd be offered better rooms.
The second room lost power at some point, so my family was delayed for breakfast while that was addressed. Workmen, though, were quick to arrive and very pleasant.
They quickly fixed the problem.
Both rooms seemed to have wet floors, Could it be that, when shampooed, the lack of light and warmth in the room prevented it from ever drying?. It felt damp on your feet.
Unfortunately, even the main hotel areas did not look that clean. I am really not a clean freak, but the huge glass coffee table in the main seating area was noticeably dusty on our first morning (last Tuesday). Also, the rug in the buffet breakfast area (at 8:30 AM ) was obviously not vacuumed from the day before.
This is the first time I have ever written a narrative on the condition of a hotel. Staff was very nice, but cleanliness and maintenance showed serious signs of a neglected property. I usually like this hotel, and I hope that it can be improved.
The day of the power outage, I asked for some forgiveness on our room rate and was told that was not possible. I was offered other options (movie tickets, dinner at hotel), but our plans for evening were already made and we chose complimentary buffet breakfasts for Wednesday morning. The waitresses at buffet could not have been nicer or more accommodating.
August 2, 2014
Rated 5 out of 5 by Maimom55 Wha tit ought to be for the money
This Sheraton is, I think, nearing the end of a renovation, and we were able to stay in a totally refreshed room, with clean, nice furniture and bathrooms, new carpeting, in-room safe, handy plugs for our laptops and phones, blackout shades, decent flat-screen TV , working AC and great linens. This is what you ought to get in a hotel that is charging about $230-$250 a night, and though this is pretty expensive for Vermont, at least you will have gotten what you paid for. The public areas are spacious and well maintained, too. The staff was extremely helpful and responsive. We would definitely go here again.
August 4, 2014
Rated 2 out of 5 by Aserver Disconnected
Once we reported issues the staff was very responsive, however there were issues. No water pressure, left coffee request on door knob and no one ever picked it up, air conditioning had to be fixed.
August 12, 2014
Rated 4 out of 5 by vbjhvbhb Recognize SPG Members
SPG Gold members should have access to the Club room regardless of room rate.
August 12, 2014