Rated 1 out of 5 by Stetson303 Just bad....
I normally have great experiences in Starwood properties, but this one was just terrible.
When we checked in we waited for about 5 minutes while the desk clerk discuss his love of the San Francisco area with two young ladies. Once we were able to check in were told by the desk clerk that although I was a "preferred member" I could not receive points because I booked through a travel site. This was done in a very condescending tone and loudly enough for others in line to hear. I was then shown a map to my room, which was very hard to find. On top of that I was apparently in the "old” section of the hotel which had not been remodeled. The room was on the third floor (top floor) and there was no elevator (which we were not told). We were not offered help with getting our bags to our room. My girlfriend and I lugged our bags up three stories to the room. Once we got there we found the room to be almost attic like (sloped low ceilings, old carpet, etc.).
The rest of the highlights (lowlights) are as follows:
Shower drizzled water (no pressure)
Stepped on exposed carpet tacks in floor (between hallway and bathroom)
Two of the four days there was no maid service. On the days they did show up they just made the bed, left dirty towels on the floor, did not replace shampoo, soap, coffee packs, etc.). My guess is that they did not want to lug the supplies up three stories with no elevators!!!
Most of the cable TV stations were fuzzy and unwatchable.
The gift shop was “temporarily out of business”
There was one gentleman that the front desk that was very nice and helpful (included his name on a comment card at the front desk). When we voiced our displeasure about our room he gave us a card for what we thought was free breakfast at the hotel. This of course would not make up for the awful experience but was at least a nice gesture. Well, when we got ready to cash in the free breakfast we looked at the card and it really was offering us breakfast at the “government employee rate”. Thanks!
Overall, it was one of the worst hotel experiences I’ve had and would not recommend this particular hotel. We left a detailed “comment card” which included my cell number in case someone wanted to contact me about this, but no word yet. My guess is those cards never make it past local management.
June 17, 2012
Rated 3 out of 5 by rickybobbie Great Place lay your head
The rooms are well done, the beds are comfortable where you don't want to get out of them. The staff are over the top great service, had couple things wrong with the room and the staff took care of them ASAP.
August 28, 2014
Rated 2 out of 5 by Gah4 Expected more for $150/night
First, the staff at the front desk were very friendly and helpful. We appreciated that.
BUT the room was not do great. We arrived to a bunch of trash outside the door. Housekeeping would throw away our bar of soap and not leave another bar. Our was clothes would disappear and not be replaced. Although these are small complaints, they really added up.
The room was quite small and seemed crowded with furniture. The ceiling creaked so loudly that it woke my husband and I up many times. The upstairs folks weren't being excessively loud, it was just extremely creaky.
I will not be staying at a Sheraton anytime soon, nor will I recommend it to a friend.
I'm usually very easy to please, but this was not a comfortable stay.
June 15, 2012
Rated 5 out of 5 by ron1968 hotel had nice size rooms
on vaction with family and i was surprised at the room sizes, it was awesome. also the kids loved the pool especially at night. the service from the front desk was top notch. cant wait to come back
August 27, 2014
Rated 5 out of 5 by UVMalumni11 As wonderful as I anticipated!
I am not a frequent stayer of hotels but my stay at the Sheraton Burlington was exactly how I pictured it! I had a great experience checking in; the front desk agent was friendly and down-to-earth and made us feel welcome immediately. I was pleased with the appearance of the room and the amenities.
August 25, 2014
Rated 5 out of 5 by Grandparentsx2 Kudos to the Excellent Staff
Had the pleasure of staying at the Sheraton for three nights in October of 2013. The room and the bathroom were spotlessly clean and the bed was extremely comfortable. Some of the hallway rugs and walls are a bit tired but there is redecorating in progress.
The staff at the front desk, especially Storm, was very pleasant and helpful. We were on the concierge floor and also had lots of interaction with the staff ( Amber, Sasha, and Paulette) in the special concierge refreshment room. They were exceptional! Extremely professional, personable, competent, and very willing to share information and help out in any possible way. They made each guest feel special and totally comfortable. We will be looking forward to visiting again.
October 22, 2013
Rated 4 out of 5 by EricH1971 Excellent service
The desk clerk upgraded us from a double bed to queen size bed when she saw my height. We also got a free 24-hour WiFi connection by registering to the SPG program.
August 25, 2014
Rated 2 out of 5 by Molly299 Improvements needed at this hotel
My room did not have regular coffee in the room; the hair dryer when I unwrapped the cord fell apart and I had to wait over 30 minutes for a replacement. The air conditioner was noisy and I couldn't regulate the temp (either freezing or no air). Sitting in the meeting area by the lobby, the credenza (with the TV on it) had a broken leg. No oversight on quality control. At lunch we had to wait 45 minutes for 4 salads and this with a room half full. Not what I would expect from a Sheraton.
August 15, 2014
Rated 5 out of 5 by Ginmint Excellent Service
Lucas, the front desk agent was phenomenal. Apparently, I "reserved" the wrong date, drove through white-out snow storm to arrive and got a ticket in Vermont on the way to the hotel. Lucas was the bright spot that fixed everything -- from ensuring that all would be well with my stay to telling me he was putting me in his favorite room with a sunrise over the mountains and finer amenities in my room. He made me feel special and at home. I really appreciated that and the sunrise over the mountains was SPECTACULAR! Thank you!
March 1, 2014
Rated 5 out of 5 by Davesnowboard My Stay
The staff was amazing and very helpful... My son had to be admiited to the hospital and the hotel is less than a mile away. I came in from New York to see him, it was quite serious. I didn't have time to shop for hotels and negotiate a better rate. The staff at the Sheraton made it so easy for me to book a room and provided shuttle servie to the hospital. They all were so understanding and that taht evening asked how my son was doing. Thank you so much for the hospitality and wonderful room!!! It let me focus on my son.
February 23, 2014
Rated 2 out of 5 by PW77 The room
The room smelled like someone before us was smoking. The shower curtain had a terrible odor. When I called to have my room changed I was informed the hotel was full. They sent the night security guard to sprinkle something on the rug to take the odor out, however it surely did not work. How sad when you pay all that money and the room is sooooo bad. I told the front desk upon leaving and they did not give me a credit they did give points to my club account, but now I am not sure I really want to stay at another Sheraton.
July 3, 2012
Rated 2 out of 5 by stew1515 What an unpleasant surprise
I exclusivley stay at this property and was unpleasantly surprised about the state of the room I was given. The carpet was dirty and stained, and the couch look like it had come from a garage sale, it was ripped and torn. This is not the type of room I expect from this property as I have never had this experiance before. We did tell the front desk manager, who offered to ahve someone take a look and fix it, but as it was late we did not want to go thru that. He did not offer to move us, which surprised me as well
December 5, 2011
Rated 4 out of 5 by Chris Food sensitivities...they are a reality for many
My first impression was "wow" what a class act. The facility has sparkle & friendly staff. The pool was beautiful but had 3 large hairballs floating in it at 7 am. The menu was extremely expensive and had very few options for folks with food sensitivities. I was pleased with the oatmeal portion size at breakfast but felt a bit belittled by the staff regarding my food sensitivities. The salad sizes were a disgrace. I have never been given such a small salad as a side salad and they asked $13 for the "meal" size...
March 11, 2013
Rated 5 out of 5 by Annabelle29 Kind and responsive
Our recent stay was due to having a family member admitted to a nearby hospital for several days. In a stressful time of our lives, the staff was kind and responsive to our needs (even though we did not have a reservation). In addition, the beds were comfortable and the rooms clean and well maintained. The only drawback for someone staying multiple nights is the lack of a refrigerator or microwave in the room. Costlier than other hotels in the area, however the amenities (pool, restaurant, etc), and atmosphere make the additional cost understandable.
August 5, 2014
Rated 4 out of 5 by NYRangers Great staff
I stay at this property several times per year. The staff here is always professional and friendly. Always get recognition as a platinum member and I am always upgraded to the club floor. It's a shame that a property of this size has only one suite. The club lounge is nice, but is very small and the evening food options are lacking.
Rooms on the club floor have always been clean and comfortable.
The bar downstairs is a nice place to hang out, have a few drinks and get a bite to eat.
February 3, 2012
Rated 2 out of 5 by Sammy1709 This Hotel needs serious renovations
This was the second time I stayed in this hotel. This time I was disappointed that the plumbing in the room well bellow par: the toilet flush was almost unoperable, the shower faucet knob was broken, the water flow was not adequate. And the room was missing a trash can. the stand alone light was broken and the heating system was very noisy.
Saturday night's hotel guest were EXTREMLY noisy in the corridor shouting and laughing up until 3:00AM couldn't sleep at all that night.
I paid 350$ for two nights stay and the internet was not even free...
I travel four times a year to Burlington VT to spend some relaxing week-ends and I am almost sure that this was the last time for me in that hotel. I am used to the Sheraton chain when I travel and I am very surprised to see that they allow there logo to have such a situation.
October 28, 2013
Rated 5 out of 5 by Jbdk0256 I like the remodeled rooms!
My husband and I have been traveling to Burlington and staying at the Sheraton for over 27 years. I just want you to know how much we enjoy your hotel. I especially appreciate Pauline on the club floor. She is always so gracious and pleasant to us. And the food has improved! The chocolate cookies rocked! Thank you for being there for us even while they tear up the street.
August 14, 2014
Rated 5 out of 5 by 13CJ This is a great place to stay.
We are impressed with the quality of this Sheraton and it was a pleasant experience. We are planning to stay longer the next time. This is in a really nice location with easy access to the highway, the airport, downtown Burlington, the University Mall. There is much in the area to explore and we want to see more of it. Plus there are good and fun restaurants in the area. And there is a nearby Costco. The staff and hotel are just great.
November 5, 2013
Rated 1 out of 5 by chris02 No power in the bathroom
I was very disapointed as this is the second time it happens .. no power in the bathroom to plug my hair dryer. it was repaired the next day.. and they did not propose me any solution.
August 18, 2014
Rated 4 out of 5 by linda3gary club floor
I booked a large block of rooms for my daughter's wedding. The rehearsal dinner and Monday morning breakfast were great. Everyone had a wonderful time. Overall your hotel has a warm ambiance. I was disappointed, however, with the 4th floor which made a poor first impression. The staff was not prompt in cleaning up trays and dishes left outside of rooms; dirty laundry was left on the floor outside the guest rooms for pick-up (several hours later) and I even found trash left outside my door. I know the hotel will be undergoing renovations and my rooms itself was clean. I wish I could say the same of the hallways. My husband has asked me to point out that the choices in the club room were paltry and that the snack bowls were frequently empty with no water bottles or freshly brewed coffee, juice or fresh fruit. Thank you for your attention to our suggestions.
October 20, 2013
Rated 2 out of 5 by susan1225 this burlington hotel looked tired
Stayed just one night.. hotel looks tired , The bathroom fan did not work..the heat/a/c unit was so loud had to shut it off, window missing screen, after working hard to even open the window! The young man at reception was very friendly, odd that he asked about birthday.. whos? and how old was my husband. , strange reservations would ask that question for what purpose? Free bottle of water in the room? NO.. no reason
September 24, 2013
Rated 2 out of 5 by Jinx05068 Disappointing
This Sheraton nickles and dimes you for what other hotels offer at a much cheaper rate or free.
chargeing for internet is one way to drive customers away! The hotel itself is in need of a good cleaning and paint job.
Warning: this sheraton charges your credit/debit card ALOT with out your knowledge, then good luck trying to get the money back. 45.00 for "incedentals" what is that???? The desk can't tell you!!!!
June 27, 2012
Rated 2 out of 5 by SuperSid Below Average Sheraton
Sheraton was in a old building with old facilities The gym and pool were nice, but the rooms were very outdated. I did NOT have a view even on the Club level as a Platinum guest. They neglected to tell me the Club lounge was closed, but comped me breakfast.
Also, I had to wait in line just to check OUT, because Staff did not respect the SPG member line priority.
Staff in general were very friendly otherwise.
November 27, 2011
Rated 2 out of 5 by KaiserSnowse Needs improvement
This hotel is sort of on no man's land. It's not near the airport and it's not near downtown. Being near a Michael's and a Petco is not what I usually expect from a Starwood property. There aren't any cabs really in Burlington so being far from either of those is a challenge. There is a shuttle they say goes anywhere but after waiting 30 minutes and having it go twice to the airport instead of downtown, I gave up and walked. It's a nice walk, at least.
I stayed over in the building past Tuckaways and it's darn loud. I had an early meeting and came back for a nap only to be woken up with doors slamming for at least 30 minutes as each door slams super loud and clearly a big party was going in and out.
Signage is totally confusing, too. The room numbering doesn't seem to make much sense at all. The staff didn't provide a map (of the property or the area which would have been helpful) so I wandered around and finally had to come back for help.
It definitely feels more like a motel than a Starwood. The $179 group rate was reasonable. The $300 second night rate was WAY overpriced. Also? They made me actually check out and check back in since I had one night at a reduced conference rate and a second night at full rate. Very odd.
August 18, 2014
Rated 5 out of 5 by Aaron87 Great Hotel
Easy to check-in. The staff was very friendly and helpful. Enjoyed the bar and dinner area. The room was very clean, although not brand spanking new. The bed and bathroom were very clean and comfortable. As an SPG member, we were upgraded without even asking..very nice. We will definitely stay here again. With the great rates, this hotel was an exceptional value!!
February 17, 2012
Rated 1 out of 5 by Susie2012 Waste of money
We stayed at numerous hotels over a week long period and this was by far the worst. It was VERY expensive and the room was horrible. Everything was very old and dirty. The bathtub/shower was beyond gross. The toilet barely flushed. The hotel charged for WiFi (seriously? It's 2012). When we checked out we were not asked "how was your stay?' They know the answer.
August 16, 2012
Rated 4 out of 5 by Csutter Great space, lacking service and amenities
We used the Sheraton when we came in for the birth of a new member of our family. We were told that a rollaway bed and late check out would be possible. After we arrived we called down to the front desk for the rollaway and contrary to what we were told earlier, they did not have any. We also mentioned the late check out and unfortunately they did not have that available for us either.
Another disappointment was the lack of free wifi. Now a day we should be able to have free wifi even in the cheapest of hotels much less a place like the Sheraton. To me it is almost like not offering cable. The lobby was also lacking a hot beverage station and although there was coffee in the rooms, we had to go on a hunt for suitable tea options.
All in all this hotel had a great location, beautiful surroundings, and was very spacious but was lacking some amenities I have come to expect at a higher class hotel, especially as an SPG member.
March 17, 2013
Rated 5 out of 5 by Jean48 Great Staff
I would definately recommend this Hotel. The maid service is horrible. I have stayed here many times with the same complaints of my room not being cleaned. Not changing towels. Not vacuuming. No water bottles left for me. That has always been my complaint and my only complaint. The Hotel itself is great. The staff is wonderful and the location is good.
September 19, 2012
Rated 5 out of 5 by MSCFSusan Great hotel - conviently located with all the amenities!
We hosted a medical professional dinner - ballroom was had easy access to unload/load, food was delicious & staff was very helpful. Additonally, Boston staff stayed over for a night & thoroughly enjoyed the amenities in between working (pool, fitness center & restaurants). We do these weekly around Northeast coast - so thank you for a nice experience.
February 23, 2013
Rated 5 out of 5 by Dokester Warm and Personalized Service
Matt greeted me at the front desk, and I felt more like a family member than a guest. His suggestions made my 5 days in Burlington more enjoyable. Ann welcomed me into the Club like she was welcoming me into her home. She was gracious and helpful. And, I love the green option of not having housekeeping daily. Can't wait to return!
September 13, 2012