Rated 3 out of 5 by Avisitor Non-scents
This Sheraton is in a good location. However, serious consideration by hotel management needs to be taken. There is a scent machine upon entering the lobby, which one day will cause someone an asthma attack or worse. Everytime I stay here, I must avoid the lobby as this nasty contraption causes me to lose my voice and to have glands in my throat swell. Also, I was told that the soaps and shampoos in the actual room are not considered scented; really, what is that smell in them them? Even though I asked for them to be removed before arrival, they were not. Had to ask for a room reassignment due to such negligence. This was provided promptly and courteously by the staff. Fortunately, new room had an operable window. I am seriously considering another hotel when visiting family in Burlington VT.
November 24, 2014
Rated 4 out of 5 by snag Caring staff
your staff went above and beyond when we had a minor medical mishap....showed concern and caring....particularly your food/beverage/dining room manager.....the students/family were very well treated...your entire staff helpful in assisting me with the 'mishap'...and the proximity to UVM is great.......
November 20, 2014
Rated 5 out of 5 by Sue1983 This hotel was very nice
The hotel itself was clean and very attractive inside. The staff were great the entire time. Had breakfast the one morning I was there and Billy Bratcher was extremely pleasant and attentive. Enjoyed my stay thoroughly.
November 18, 2014
Rated 5 out of 5 by uvmdad Wonderful Staff
I've stayed at the hotel several times over the last 6 weeks. Great staff, and very nice rooms. I would recommend this particular Sheraton!
November 18, 2014
Rated 5 out of 5 by Ran1 Great Stay
For the last three years we have made a 6 hour plus drive from Pa. to Burlington for the Darn Tough Sock Sale. Each year we stay at the Burlington Sheraton , which is a short drive to the sale. The service, staff, and location are excellent. We highly recommend the Sheraton Burlington.
November 17, 2014
Rated 5 out of 5 by Rodfamly Memorably Relaxing
From the check-in to check out, our stay was comfortable and relaxing. We were always met with wide smiles and an eagerness to serve by employees. This was especially noticeable when being tended to by Mr. Bratcher and the rest of the wait staff at the restaurant in the Atrium. Whether you are planning a business event or just a quiet romantic getaway, Burlington Sheraton will far exceed your expectations.
November 11, 2014
Rated 2 out of 5 by roselady17 Terrible Food - Tired Hotel
Stayed for 3 nights for a symposium/meeting. My room was OK - light not working on nightstand - room never vacuumed the entire stay - not enough towels. Our meeting rooms were either too cold or too hot - food for 2 lunches and one dinner was terrible. For what we paid, it was very upsetting.
October 24, 2014
Rated 1 out of 5 by SashaKeck Worst Customer Service Ever Experienced
I started my experience with this hotel more than 1 year ago. Since that time I have been passed around to 3 different sales people, had to reconfirm my booking twice, and struggled for weeks to get a refund of incorrectly debited wages, and a phone call from the hotel manager.
We booked the hotel suite for the night before, and the night of my wedding. I had 2 rooms, for 2 nights and was 'comped' a parlor space between the two rooms. This was all arranged a year prior, and had to be reviewed earlier this year with the second sales person we were assigned. Your staff is very difficult to reach, and all questions required at least an email and phone call, or more to get responses. Had I not hounded the hotel, I never would have been told my original sales person was gone, and my contract would have been lost.
1 month before my stay, I called and emailed to confirm my reservation and was passed along to the 3rd sales person who simply emailed me to say "all good". We paid a 50% deposit on our rooms at reservation. Upon check in day, I called at 10am to get confirmation of early check in and was told I could arrive at any time. At 1pm, I arrived with my Mother and Photographer and was told only 2 of the 3 spaces were available. I was issued 3 keys, None of which worked all the doors they needed to. The front desk staff sent 1 additional key to the room for access to the Club Lounge. Difficult is an understatement when coordinating with multiple people. 4 keys with limited access made that worse. Later that night, after I had gone to rehearsal etc. I was given access to the 3 space, and was issued 2 more keys which also did not work the club door, or parlor doors.
At check in, I asked if my debit card would be used, and was told it was just kept on file. I never signed a registration card, was NEVER told that the hotel charges incidental authorizations, and that those were treated like live transactions on a debit card even after asking if this would be different than a credit card on file.
Saturday morning 10-4-14 I was at an ATM when I discovered the hotel has more than $1100.00 in pending transactions against my checking account. I was told the following statement 4 times over the next few days: "These incidental fees are included to protect the hotel incase you go downtown, party too hard, drink too much and can't pay your bill". To say I was offended, and disgusted by this response is an understatement. I was staying for my wedding night. How was this practice NEVER mentioned at booking, reservation, when I paid my deposit, or at check in when I asked?
at Check Out I had to prove my deposit was paid. I had to tell the front desk that the parlor was complimentary, and asked again about the charges. I was told they would drop off, but they could not explain the amounts they were posted in (3 transactions in varying amounts). By the following Tuesday, there were $1500 in pending transactions. I called my sales person, and left 2 messages before getting a call back. He had no idea what my problem was, and I had to start from scratch explaining it, and hung up, waiting for a call back. I never heard from him again. I heard from ANOTHER sales person claiming my parlor space was not a complimentary offer, and she needed me to prove otherwise. I drove to the hotel, and asked to meet with her. At the hotel, I had to discuss my bank account, my check in, and stay, my fees, and poor customer service experience while sitting in the main lobby in front of the check in desk. There was not a private space we could go to talk. I was shocked! This is supposed to be Vermont's Largest Hotel and they don't have an office for their sales staff? After a lengthy conversation, I was told a refund would be issued the next day for incorrect charges, I still couldn't be told why the authorizations were so high, but they would contact my bank and expedite the expiration.
The next day 10-8-14 I called looking for an update and left a voicemail at 10am. I was told the only staff member that could issue a refund to me called out sick and nothing could be done that day. Again, this from Vermont's Largest Hotel?
I called 10-9-14 and left messages, asking for a phone call back. What I received was an email, and never a phone call reply. I was told the refund was issued. I responded via email asking for a phone call as requested, and the name of the hotel manager.
I never again was called. The Direct of Club and Guest Services emailed me, stating if I wished to speak with him, I could call him. This is the LOWEST form of customer service imaginable. I will not indulge this person with a response. I have never in my life been so disrespected by a company I was dealing with, let alone anyone in the hospitality industry. The hotel offered us a gift voucher for the hotel restaurant, and even managed to screw that up by addressing the voucher to the wrong address. This wasn't received until 2 and half weeks later. I received the refund of overcharged amounts, and my overdraft fees 10 days after check out, and never again heard from the sales person until she had to call me to get my correct address.
All of this is separate from the room itself. The hotel was clean, but my newly redesigned suite, and parlor boasted 2 broken electrical plates, a filthy robe in the closet, hair in the shower, and all of the lamps in the rooms were unplugged. The mini coffee pots in the rooms overflowed and flooded when used. I hope to never have to say at this particular location again, and will go out of my way to avoid Starwood facilities in the future.
October 27, 2014