Rated 5 out of 5 by 1WorldTraveler Sheraton Burlington: A Comfortable Self-Contained World
After many stays here, in this comfortable and elegant self-contained world, I've recognized that the staff members work as an efficient and extremely pleasant team.
The front-desk staff, back office staff, maintenance staff, and executive staff all warmly welcomed my service dog and me, ensured that we had in our room the "necessities" we request at each visit: extra blanket, dog bed, dog food and water bowls--and they kindly installed us in a room with a floor-to-ceiling window, because my service dog is mesmerized by views.
They also drove us to and from hospital appointments, a hotel policy.
The restaurant food is varied, some healthy and excellent, some more decadent.
The helpful staff and newly renovated facilities make this a great place to stay in Burlington!
November 22, 2015
Rated 3 out of 5 by MrZero Room Quality has Improved - Other areas of improvement required
I have stayed at this particular Sheraton several times. The hotel has gone through renovations and the rooms are definitely in much better shape - most (if not all) have been modernized and brought to a high level of quality and comfort.
Certain aspects of the hotel still need improvement. There is low recognition as a Platinum. I have never be given a suite upgrade and most times are not even offered an upgraded room (there always seems to be a reason....). The front desk staff are very professional. Kudos to them.
The Pub staff was really unprofessional. I was waiting 15 minutes to be served (while they were texting on their phone.) Then waited an additional 30 minutes for wings (again, always on their phone, until, I had enough and asked them to check the restaurant... then magically they returned with my appetizer... ) .
Overall, it is little things like the above, low platinum recognition and isolated low responsive staff that outweigh the real improvements that the hotel has to offer. Some small attention to details will go a long way in the future.
November 1, 2015
Rated 3 out of 5 by aj10 Adequate accomodations, odd setup
My stay here was short, but accomodations were adequate. It's certainly not a W or St. Regis, but there werent really any glaring problems either.
Staff was incredibly helpful, responsive and accomodating, kudos to you all. The hotel has been refreshed, but it would have been nicer if there was a full renovation done. The biggest nuisance was how the hotel was set. The SPG floor was on another wing past the pool, restuarant, and conference area. Finding my way to my room and to the lobby was confusing at first. No problems with the room. View was of the eating area downstairs which I though was odd. Closest bathroom from the bar/restaurant was near the banquet halls. Didnt really use the other hotel amenities. Location was excellent, close to UVM, BTV, and downtown Burlington.
Overall, if the hotel layout was a little more thought out it would be a fantastic hotel. But staff and location were fantastic
October 27, 2015
Rated 5 out of 5 by Bostonian27 Great place - Home away from Home
I have stayed at Sheraton Burlington hotel conference center a lot and I have always had a great experience. The staff are very caring and responsive and they take good care of the guests.
All in all a great place!
October 16, 2015
Rated 4 out of 5 by Hockeyforever Clean hotel, professional staff
Our experience was great!
September 8, 2015
Rated 5 out of 5 by Tara056 Excellent friendly clean hotel with all amenities. Would recommend hotel. Check in was exceptional and pleasant.
Excellent hotel. Very welcoming staff with high skills. Hotel is wonderful experience. Food is excellent. Will stay here again when in the area.
September 4, 2015
Rated 5 out of 5 by Kathy719 Getaway to Vermont
This Sheraton was very nice with a great location to UVM and downtown Burlington. The staff was excellent and very courteous. The only issue we had was that the our room did not have a refrigerator.
We would definitely stay there again if ever in the area.
Special thanks to Josh and Olivia for the numerous shuttle trips into town!
August 29, 2015
Rated 5 out of 5 by mdkflip Great hotel for attending Brewfest
I recently stayed here to attend the Brewfest on July 17th with my girlfriend. I was contacted by email by Janna Cutler, and she was very helpful in answering questions I had before visiting. I was looking to get flowers delivered to my room and also had some questions about the shuttle provided by Sheraton. Not only did she take care of getting my flowers to my room and helping me with the shuttle, but also had chocolate covered strawberries sent to the room (as she knew about the surprise flowers for my girlfriend). I thought that was extremely nice of her to do, and went above and beyond any expectations I had. I have nothing but great things to say about this hotel, and would gladly stay again if I visit the Burlington area. A++ for Janna Cutler specifically!
July 21, 2015