Rated 2 out of 5 by SecretRose Shoddily treated
I called to make reservations as we needed a king with a pull out and a rollaway to accommodate all four of us. The email confirmation showed a traditional king for 1 person (no pull out couch and no rollaway). I also needed a refrigerator for my son's insulin. I replied to the email immediately but it was "undeliverable". After a very long drive, the night before my sister was to have surgery for cancer, we arrive and are told that we cannot have what we reserved. We were given a choice of a room with two double beds and a rollaway or a room with a king bed and pull out couch. Would it have been impossible to put the roll away in the king room? My husband asked this but the desk clerk's English was apparently limited. We had to take the room with two doubles and a rollaway. We did not sleep well at all. The curtain was torn, bathroom wallpaper stained and the tub was in need of an updating. So both our treatment and our room were shoddy. Breakfast was surprisingly disappointing at G's. Avoid the pre-made waffles as they are dry and tough. The one good aspect of the stay was the food from the other restaurant on site.
October 10, 2016
Rated 5 out of 5 by 1WorldTraveler Facility Lovely, Convenient; Staff GREAT
Hotel meets my expectations of excellence because I stay here a couple of times a year & have for nearly a decade. Clean, convenient, comfortable facility. Shuttle Bus service to airport, UVM Medical Center, fascinating downtown is a HUGE help. Shuttle Drivers Linda, Ferhad, Daniel are lifesavers--knowledgeable, patient, seemingly tireless though they are always shuttling guests! Kind Paulette keeps The Club humming & stocked & clean and is unceasingly helpful--with food and information about area. Front desk too busy, but Tatiana, Brigitte remain calm & efficient. Billy a buoyant help at restaurant.
October 7, 2016
Rated 5 out of 5 by 1WorldTraveler A Very Comfortable, Very Friendly Stay
I've stayed here a few times a year for years and find the hotel "public spaces" and rooms quite comfortable and clean although the hotel is relatively busy. Much of the staff works impressively well as a team, and most, as individuals, are thoughtful, kind, and helpful. The reception desk can be understaffed at times, however. The setting is beautiful, with great views of the Green Mountains. And the hotel is perfectly located at the Rte. 89 exit, close to UVM, the UVM Medical Center, Lake Champlain, fascinating downtown Burlington. The hotel Shuttle is a great help for local transportation--and the busy drivers demonstrate the patience of saints!
October 6, 2016
Rated 5 out of 5 by MissKorea88 Great hotel to stay. All staff were very helpful.
The hotel is very clean, safe and quiet.
Staff were very attentive.
September 14, 2016
Rated 5 out of 5 by Kathryn156 Great stay, amazing staff
The Sheraton Burlington is a great, homey, relaxing place to stay when visiting this area. It has a Vermont-esque vibe and appearance that is so suitable for the area! As first time visitors to Vermont, we were so impressed with the quick and easy transportation of the shuttle to get downtown. While we had great customer service our entire stay, our driver Ryan went above and beyond for us and other guests. We looked forward to having Ryan as our driver and truly appreciated his recommendations of places in the area to eat/go. He is a hard worker, professional, and always putting the needs of customers first. Thank you, Ryan! And thank you, Sheraton Burlington!
August 27, 2016
Rated 5 out of 5 by JMcK710 Wonderful amenities and a fantastic staff!
Enjoyed a fantastic 3-day, 2-night stay. The amenities from the pool to the business center and the relaxing and comfortable areas to sit and read, watch a big screen TV or check emails made the hotel a welcoming place to unwind. The staff is OUTSTANDING. Professional and personable, everyone attended to all requests promptly and, really, always with a smile.
A short walk to The University of Vermont and Champlain College and easy access to and from I-89 make the Sheraton Burlington's location a perfect place to stay.
August 17, 2016
Rated 5 out of 5 by TheProfessor The Staff made the stay in Burlington Special
The front desk staff was memorable checking in and out! So friendly and helpful. The shuttle drivers were very informative. (Dan literally has a nearby street named after him!)
This hotel should have an extra quality star. Do they need to clean a couple of smudges on the walls? While somewhat dated in design, it is very well maintained, and comes off just a bit retro. The room was very quiet, clean, and comfortable. I wish I could have stayed longer.
August 6, 2016
Rated 4 out of 5 by Laur2016 Great hotel and great location
The Sheraton in Burlington VT is great hotel in a great location. Ease of getting to the major expressway and roads was fabulous! My family and I enjoyed our stay.
July 25, 2016