Rated 5 out of 5 by Suge134 All staff members are excellent.
Particularly the front desk services.
April 24, 2015
Rated 4 out of 5 by Dom30 Great Experience and Customer Service
I typically don't stay at Sheraton properties, but the location was ideal for our needs. Overall, the customer service was above par and SPG recognition was immediately noticeable. If I had to stay in Cambridge, I would certainly return and/or recommend to anyone due to the location and customer service.
April 10, 2015
Rated 5 out of 5 by NewfieGirl Exceptional service.
Sheraton Commander is our home away from home when visiting our daughter at Harvard. During our current visit we needed to change rooms due to an issue with the thermostat control. Our bags were moved for us while we were out and about. When we entered our new room I found a jewelry case that I had inadvertently left in the back of a drawer in our first room. Needless to say, I am thankful and very impressed that the staff took the time to verify that all drawers were empty.
March 29, 2015
Rated 4 out of 5 by Hk27 Good Place to Stay for Harvard-Related Business
Stayed with the hotel for almost a month and the business amenities will more than make up for the dated rooms (construction on-going to refurnish 3rd floor).
Kuddos to Heidi, Narene
February 6, 2015
Rated 1 out of 5 by Tigra Disappointing
One would think Harvard SPG hotel would provide a bit more class
January 5, 2015
Rated 5 out of 5 by ZWebster Cool historic hotel in great location.
Great staff and facilities in a hotel with a lot of character. Perfect location with Harvard yard, Longfellow house and so much more to do within walking distance. Will be coming back soon. Thanks again!
December 22, 2014
Rated 5 out of 5 by obi1 Love this hotel!
I stayed here while attending a Harvard event. The staff was responsive and I was able to take full advantage of my SPG status. The Club Lounge is awesome, and filled with lovely food. My room looked out onto Harvard College. I'd definitely go back again!
November 28, 2014
Rated 5 out of 5 by Dom30 Excellent Customer Service
When visiting Cambridge during Thanksgiving week, this property exceeded all expectations. The customer service was amazing - from check-in/out, parking/valet service, to the Club Room. If I stay in the Cambridge area again, I would definitely return.
November 28, 2014