Rated 3 out of 5 by JS39 Category 5 is a stretch...
Recently stayed for conference in Cambridge. Although the recommended hotel for conference was NOT Sheraton, paid for club-level room for SPG benefits. Courteous front desk staff with immediate recognition of SPG membership and upgraded to one bedroom suite upon check-in.
Unfortunately, "upgrade" entailed staying on the 4th floor, not the 6th floor (club-level). The suite was street facing with local bus stopping below multiple times an hour throughout the day & night. The windows had no sound proofing as the voices of loud pedestrians were clearly audible past 1am, never mind the constant sirens and traffic noise.
The suite itself was in need of renovation; the carpet and wallpaper were old, the water from the sink next to the tub would only flow at a trickle, and the in-room safe could not be opened fully as its door would get stuck behind the sliding door of the closet. There was minimal environmental control in the hallways; the humidity matched that of the outside.
All in all, courteous staff and convenient location but barely a category 4 hotel...
July 17, 2014
Rated 4 out of 5 by Qglitter Very good nights sleep
My husband and I had a very comfortable stay when in town for a wedding. slept great! staff were wonderful.
July 8, 2014
Rated 4 out of 5 by Elgato Super location!
We stayed at the Sheraton Commander because it is close to our son's apartment in Cambridge. We were able to walk almost everywhere, and the T was close by as well. The room was very clean and spacious. We enjoyed our stay and will stay there again on our next visit. The staff was incredibly helpful.
July 6, 2014
Rated 5 out of 5 by Cubs53 Proximity
This Hotel provides great proximity not only to Harvard University but also to the subway system into Boston. This is our second time using this Hotel and we will continue to utilize it in future trips to the Boston.
July 7, 2014
Rated 4 out of 5 by Anon365 Just a few minor details
Overall, I had a lovely stay here. There were only a few minor issues.
1. First, I was told the "going green" option was simply that they don't change your linens. Not true - they don't clean your room at all, not even taking out the trash. Fine - just something to know.
2. Then there were a couple design flaws in the bathroom - the soap dish in the shower doesn't drain, so it just fills with water and makes the bar soap gross. And the tissue box on the counter was wet (because the counter had likely gotten wet at some point, and it's a cardboard box), so the tissues all came out damp. Just minor things to consider fixing.
June 23, 2014
Rated 5 out of 5 by NanaCF Exceptional Staff
I cannot say enough about the professionalism of the staff of the Sheraton Commander, especially Stefanie Richardson. My recent visit to assist two grand children enroll at Harvard Summer School went flawlessly due to the staff and location of the Commander. All requests were handled in a timely manner and employees were polite and cheerful. I met Michael Guleserian, Gen'l Mgr, in the elevator and commented on his well-run establishment and great employees. Will ALWAYS return to his hotel on future visits to the Boston area.
June 30, 2014
Rated 5 out of 5 by Jackson13 Classic Hotel in a Great Location
We have stayed at this hotel many times and have always had a great experience. The location is excellent (1/4 mile from the Harvard T Stop), the staff is friendly and rooms are full of character. The management has done an excellent job in making improvements to this classic hotel to meet the needs of contemporary travelers (Workout room, Business Center, SPG Club, etc.). This is a perfect location for those visiting the museums, restaurants, shops and historic sites of Cambridge .
February 26, 2012
Rated 5 out of 5 by Chris78 CONSISTENTLY AMAZING
Without doubt one of the BEST Sheraton properties in the WORLD!
ABSOLUTELY AMAZING ATTENTIVE STAFF!
No stay in Cambridge is complete without a visit to the Commander.
Lounge facilities are good.
NuBar has been redone and it's BRILLIANT!
Flatbreads, chowder and truffle fries are sensational.
March 4, 2012