Rated 5 out of 5 by mkaren3 exceptiionally helpful staff
from sara on the club floors patient efficient and smiling service to the helpful desk staff who assisted when my husband fell and we required an additional day at the Commander, I can't say enough positive about the staff and my stay
December 4, 2013
Rated 1 out of 5 by LAM11 Placed a family above a nightclub atmosphere
We have stayed at this hotel many, many times before and always gave it a great rating. However, our stay this time left us very disappointed. They booked a function that was extremely loud and actually had guests stay in the rooms immediately above the function. We heard the beat of the music until very early in the morning. There were 2 children in our party, and this was totally unacceptable when there were other rooms that would have been more quiet. Perhaps the guests at the function could have had the rooms, since they would have gone to bed after the music ended. When reported to the front desk, the lady had a "I could care less attitude"
November 18, 2013
Rated 4 out of 5 by nonicknameforme Nice, but noisy
Overall the hotel is very excellent. My only complaint is the in-room climate control system was noisy to the point that I suspect it was broken. It woke me up every time it kicked on. I tried sleeping with it turned off but it got way too cold.
December 2, 2013
Rated 5 out of 5 by AmyfromNYC Lovely hotel close to Harvard
We have stayed here many times, and are never disappointed. The hotel offers real value -- clean and spacious rooms, comfortable beds, graceful lobby, new equipment in the gym, and gracious helpful staff. We will definitely be back.
December 2, 2013
Rated 4 out of 5 by N41B Good time at Sheraton Commander
Comfortable hotel at Harvard Sq. Rooms were clean, comfortable beds, good pillows and towels. Restaurant better than average Desk staff was inconsistent in its service, but other staff good. Rooms were a bit dark and water flow in sinks light (water savers?)
December 1, 2013
Rated 5 out of 5 by Jackson13 Classic Hotel in a Great Location
We have stayed at this hotel many times and have always had a great experience. The location is excellent (1/4 mile from the Harvard T Stop), the staff is friendly and rooms are full of character. The management has done an excellent job in making improvements to this classic hotel to meet the needs of contemporary travelers (Workout room, Business Center, SPG Club, etc.). This is a perfect location for those visiting the museums, restaurants, shops and historic sites of Cambridge .
February 26, 2012
Rated 3 out of 5 by SPGFlyGuy Average Sheraton in a historic property
I stayed here because of the excellent weekend room rate. The property is very historic with a fascinating past. The renovation is sufficient considering the age of the building. Nothing too fancy or modern, but adequate.The location is great for exploring Cambridge and the Harvard area.
I was disappointed there wasn't any hot food available in the Club Lounge for breakfast or weekend newspapers for Platinum members. The front desk told me I was welcome to purchase whatever newspapers I wanted from the gift shop.
November 25, 2013
Rated 1 out of 5 by BenBrazil Terrible! Don't stay here until construction ends!
We stayed at the Sheraton Commander for one night. We arrived late (~2:30AM) and were given a clean room.
The trouble began around 7:30AM. My wife and I were awoken by loud male laughter that sounded as if it were actually inside our room. My wife got up and went over to the window and lifted the shade and shrieked! There were two construction workers literally perched right outside our window! My usually decent wife was indecently dressed when she opened up the window shade and was remarkably embarrassed when these two men looked DIRECTLY at her inside our room. The laughing and talking continued for another unbearable 30 minutes. Despite the annoyance, we were exhausted from our late arrival (and our 10 hour flight from Sao Paulo) , and tried to keep sleeping. Then at 8:00AM they started HAMMERING and JACK-HAMMERING right outside our window!!! We finally gave up and fled the hotel around 8:15AM (unshowered and very upset). After a few hour respite from the noise we returned to shower and try to take a nap. We returned around 12 at which point the front person gave us a hard time about giving us a late checkout! She responded that we should have known that we would be woken up by construction because they placed a letter on the bed. Had I know this I would have immediately left the property and never returned.
The staff was mediocre and took prodding to do anything. They were certainly not the type of people who go the extra mile for customer service.
I would never recommend this hotel while it is under construction. Being Brazilian, my standards for hotels are quite low, but my experience this stay was unacceptable and I will never stay in the Sheraton Commander ever again and will advise others to do the same.
November 30, 2013