Rated 5 out of 5 by j22j Great stay, with one exception
Desk personnel were very friendly and helpful, as they always are, yet it's still nice to experience. The woman managing the club lounge was extremely pleasant and helpful and a great credit to the hotel.
We didn't realize there was a charge for bottled water, which seems pretty chintzy! Next time we'll know better and provide our own.
January 10, 2016
Rated 5 out of 5 by Swanee Great All Around
Last minute reservation for New Years Eve handled with no problem. Amenity upon arrival was nice touch, but just the beginning. The new restaurant NuBar is awesome-this coming from a self proclaimed foodie. We thoroughly enjoyed every morsel and the Chef made rounds through the restaurant a lost art these days!
January 4, 2016
Rated 5 out of 5 by Wendy69 Great Harvard Square Location
Great staff always calling us by name. Easy walk into Harvard Square. Walking distance to Lesley University and Harvard University. Comfy clean rooms and a great club lounge.
January 2, 2016
Rated 5 out of 5 by JamesN Harvard Square standby
We've stayed in this hotel for decades. The present update has been a success.
December 29, 2015
Rated 3 out of 5 by MGHOSH staff was not all helpful
overall hotel stay was bad
December 16, 2015
Rated 4 out of 5 great locations and authenticity
I have been a guest in this building for 55 years. I was in there when they were guest apartments so I have a fondness for it.
The hosts and staff are great. friendly and very helpful
My major problem with the hotel is the lack of lighting. The lights are not even bright enought to read by. The lack of lighting makes the rooms gloomy to the point that I do not like staying in rooms on the front courtyard becasue they are so gloomy and dark. Next time make sure the interior decorators get more and/ brighter lamps in the rooms.
The HVAC is difficult to modulate and the rooms are either too hot or too cold.
the food is way to expensive for what you get. going down for a breakfast that is self-served and has an underwhelming, pre-packaged breakfast for 38$ is insane. Henrietta's Table will give you a cooked and heartly breakfast for much less. Either provide a sumptuous, cooked breakfast for the price or what you get should be MAXIMUM 12$.
December 13, 2015
Rated 5 out of 5 by NewCanaanHector Great Hotel!
Parking is expensive, but then, it is Boston!
The ONLY thing that is in URGENT need of updating are the elevators.
And, possibly, the lighting. Starts to look dated.
Great Staff and excellent experience.
September 29, 2015
Rated 5 out of 5 by Flora Feel Welcomed as a SPG Gold Member
We booked two double rooms in April for a August trip. When we checked, we were surprised by the automatic upgrade of both double rooms to suites because of our early reservation and gold membership. We felt welcomed and well treated. The staff was very responsive in giving advice on tours and information. Maps provided by them were excellent. One drawback was the ventilation was too close to one of the bed so we needed to use pillow to fend off the air.
September 5, 2015