Rated 5 out of 5 by Lori1432 The staff was great and so wasnt the hotel . Thank you so much
All staff was great! Hotel was clean and beautiful
August 27, 2016
Rated 4 out of 5 by WadeC Nice older hotel with good updates
Pretty decent location. Subway 5 min walk away. Room was larger and nicer than we anticipated. A/C was noisy and unit is right next to bed so you can freeze to death! All that is acceptable since perfection is hard to attain but hotel gets 1 full point off for a check-in clerk who was dismissive (with an inappropriate tone and smile) when I inquired if an upgrade was possible. I shouldn't leave the front desk feeling embarrassed for asking about an amenity of being an SPG Gold member for years and years. Perhaps a little training is needed.
August 14, 2016
Rated 5 out of 5 by Bea123 Friendly and helpful
We were in Cambridge for a wedding and decided to spend the following day in Boston. The staff was very helpful in guiding us and suggesting things to do. Had a great weekend.
August 8, 2016
Rated 5 out of 5 by DavidH78 Great Stay!
It's a very nice hotel. Rooms are a little small but very well decorated.
July 18, 2016
Rated 3 out of 5 by Economist040812 Nicely renovated, but structural issues prevent greatness
I have stayed at this hotel often over the past 5 years. It has been nicely renovated and refreshed. The staff is responsive and the club lounge is great (I'm not a huge fan of having to fill out the room and tip form, but it's a slight inconvenience. The proximity to Harvard Squsre is a key selling point.
The building itself and the layout sometimes cause really awkward room configurations. For example, my last stay was in 611. The layout is weird - tv in the corner is essentially unviewable from bed. The bathroom door can't even open all the way and that's after they tilted the toilet so it isn't flush against the wall. For a place with pretty spacious rooms, the bathrooms are extremely tiny and tight.
May 17, 2016
Rated 5 out of 5 by redvelvetcake Highly Recommend
I highly recommend the Sheraton Commander in Cambridge. I stayed over the summer of 2015. I was on a multi-day, multi-city business trip with my kids in tow as it was the summer. On the way to Boston, my son informs me he left his toothbrush at the Sheraton in NYC and his flip flops. My daughter rang Starwood and explained to them that we would need a toothbrush and slippers when we arrived and that yes, we would be arriving late. I was very grateful that the front desk had received the message and taken care of the toothbrush and had slippers for all of us when we arrived. Since it was late, I knew I would not be able to go out and find them. It was exceedingly helpful for the hotel to take care of this for us. Thank you kindly.
April 22, 2016
Rated 5 out of 5 by j22j Great stay, with one exception
Desk personnel were very friendly and helpful, as they always are, yet it's still nice to experience. The woman managing the club lounge was extremely pleasant and helpful and a great credit to the hotel.
We didn't realize there was a charge for bottled water, which seems pretty chintzy! Next time we'll know better and provide our own.
January 10, 2016
Rated 5 out of 5 by Swanee Great All Around
Last minute reservation for New Years Eve handled with no problem. Amenity upon arrival was nice touch, but just the beginning. The new restaurant NuBar is awesome-this coming from a self proclaimed foodie. We thoroughly enjoyed every morsel and the Chef made rounds through the restaurant a lost art these days!
January 4, 2016