Rated 5 out of 5 by Taylor3815 Started bad but ended fantastic!
Initially there were miscommunication issues with the reservation dept and the hotel which lead to a bad start of my stay when I checked in at 1:07am. However, I was upgraded to a suite on the Club Level with a complimentary bottle of wine, and enjoyed a complimentary dinner at Nubar. General Manager Mr. Guleserian was very responsive and warm. Assistant Front Desk Manager Stephanie was gracious and accommodating, and Sanita was lovely. All in all, the hotel exceeded my expectations in the end and did their absolute best to ensure the rest of my experience at the hotel was a pleasant one. I greatly appreciate it.
October 9, 2016
Rated 1 out of 5 by Taylor3815 Poor service, charged twice
I made a reservation for a Club Level room as a SPG member. I was unable to check in as expected due to Hurricane Matthew (a NATURAL DISASTER!!!). The South Florida airports closing prevented any incoming or outgoing flights. When the airport reopened and I finally arrived at the hotel at 1:07 am, I learned that my reservation was no longer there despite calling the reservation department to let them know what was going on. In spite of showing my email confirmation with the prepaid rate and my bank charge from the hotel on Sept. 26th in the amount of $1,015.74, I was charged AGAIN, and given a handicap room with no direct access to the Club Lounge. I am livid!
October 8, 2016
Rated 5 out of 5 by Lori1432 The staff was great and so wasnt the hotel . Thank you so much
All staff was great! Hotel was clean and beautiful
August 27, 2016
Rated 4 out of 5 by WadeC Nice older hotel with good updates
Pretty decent location. Subway 5 min walk away. Room was larger and nicer than we anticipated. A/C was noisy and unit is right next to bed so you can freeze to death! All that is acceptable since perfection is hard to attain but hotel gets 1 full point off for a check-in clerk who was dismissive (with an inappropriate tone and smile) when I inquired if an upgrade was possible. I shouldn't leave the front desk feeling embarrassed for asking about an amenity of being an SPG Gold member for years and years. Perhaps a little training is needed.
August 14, 2016
Rated 5 out of 5 by Bea123 Friendly and helpful
We were in Cambridge for a wedding and decided to spend the following day in Boston. The staff was very helpful in guiding us and suggesting things to do. Had a great weekend.
August 8, 2016
Rated 5 out of 5 by DavidH78 Great Stay!
It's a very nice hotel. Rooms are a little small but very well decorated.
July 18, 2016
Rated 3 out of 5 by Economist040812 Nicely renovated, but structural issues prevent greatness
I have stayed at this hotel often over the past 5 years. It has been nicely renovated and refreshed. The staff is responsive and the club lounge is great (I'm not a huge fan of having to fill out the room and tip form, but it's a slight inconvenience. The proximity to Harvard Squsre is a key selling point.
The building itself and the layout sometimes cause really awkward room configurations. For example, my last stay was in 611. The layout is weird - tv in the corner is essentially unviewable from bed. The bathroom door can't even open all the way and that's after they tilted the toilet so it isn't flush against the wall. For a place with pretty spacious rooms, the bathrooms are extremely tiny and tight.
May 17, 2016
Rated 5 out of 5 by redvelvetcake Highly Recommend
I highly recommend the Sheraton Commander in Cambridge. I stayed over the summer of 2015. I was on a multi-day, multi-city business trip with my kids in tow as it was the summer. On the way to Boston, my son informs me he left his toothbrush at the Sheraton in NYC and his flip flops. My daughter rang Starwood and explained to them that we would need a toothbrush and slippers when we arrived and that yes, we would be arriving late. I was very grateful that the front desk had received the message and taken care of the toothbrush and had slippers for all of us when we arrived. Since it was late, I knew I would not be able to go out and find them. It was exceedingly helpful for the hotel to take care of this for us. Thank you kindly.
April 22, 2016