Rated 4 out of 5 by Qglitter Very good nights sleep
My husband and I had a very comfortable stay when in town for a wedding. slept great! staff were wonderful.
July 8, 2014
Rated 5 out of 5 by Cubs53 Proximity
This Hotel provides great proximity not only to Harvard University but also to the subway system into Boston. This is our second time using this Hotel and we will continue to utilize it in future trips to the Boston.
July 7, 2014
Rated 4 out of 5 by Elgato Super location!
We stayed at the Sheraton Commander because it is close to our son's apartment in Cambridge. We were able to walk almost everywhere, and the T was close by as well. The room was very clean and spacious. We enjoyed our stay and will stay there again on our next visit. The staff was incredibly helpful.
July 6, 2014
Rated 5 out of 5 by NanaCF Exceptional Staff
I cannot say enough about the professionalism of the staff of the Sheraton Commander, especially Stefanie Richardson. My recent visit to assist two grand children enroll at Harvard Summer School went flawlessly due to the staff and location of the Commander. All requests were handled in a timely manner and employees were polite and cheerful. I met Michael Guleserian, Gen'l Mgr, in the elevator and commented on his well-run establishment and great employees. Will ALWAYS return to his hotel on future visits to the Boston area.
June 30, 2014
Rated 4 out of 5 by Anon365 Just a few minor details
Overall, I had a lovely stay here. There were only a few minor issues.
1. First, I was told the "going green" option was simply that they don't change your linens. Not true - they don't clean your room at all, not even taking out the trash. Fine - just something to know.
2. Then there were a couple design flaws in the bathroom - the soap dish in the shower doesn't drain, so it just fills with water and makes the bar soap gross. And the tissue box on the counter was wet (because the counter had likely gotten wet at some point, and it's a cardboard box), so the tissues all came out damp. Just minor things to consider fixing.
June 23, 2014
Rated 2 out of 5 by LRS65 Average hotel with no wake up calls
I spent 8 nights at the hotel; air conditioning problems and inattentive front desk; asked for someone to come fix the air conditioning and waited 45 minutes on a very hot afternoon for someone to come to my room and the person who came brought a a hair dryer! Obviously a mix-up. No one ever came to fix the air conditioner which was a window unit. I finally fixed it myself as no repair person was ever dispatched to the room even though I told the employee that they had mixed up the room numbers with a person who must have requested a hair dryer. The elevators are painfully slow and extraordinarily small. The final two insults were that I requested wake up calls at 4:15 and 4:30 am because I had a 7:00am flight out of Logan and I never got any call (thank goodness I set the alarm on my cell phone as a back-up) and when I returned home I found that the hotel had charged the entire stay on my credit card even though my room had already been charged to a master account for the group function I was attending.
June 30, 2014
Rated 5 out of 5 by JKG0515 Great Location for Everything Boston!
Great location for a great Boston weekend. Fantastic hotel with a comfort and charm that comes with age. Solid walls - no noise and extremely comfortable room. Location is great, just a couple blocks from Harvard Square and the T. Definitely take advantage of the T. You can get anywhere in Boston from this hotel very easily. Be sure to spend time exploring Harvard and the Square!
The staff was extremely welcoming and helpful with suggestions and advice. Had limited opportunity to check out food and beverage - but what we did try was great. Thanks to the entire staff for a very peasant stay.
June 17, 2014
Rated 2 out of 5 by OKG857 Disappointment
Tiny elevators size of a phone booth so two people with luggage cannot ride together; tiny room; could not adjust A/C - either hot and stuffy or bitter cold air blowing over you while you sleep; mattress and pillows uncomfortable; did not know pets allowed - awakened overnight by barking dog; asked for advice on nearby restaurants, but was simply given a list; so disappointed I used my SPG points to stay here 2 nights
June 23, 2014