Rated 5 out of 5 by Calgarytraveller This hotel was great
I enjoyed my stay at this hotel. Staff was great and friendly, especially the bar tenders at Fresh restaurant. Room was big and clean. Bed was comfortable. The only thing I did not like was that there was no mini fridge in my room. However I didn't need it so it did not affect my stay. Bathroom could use a little upgrade, but it wasn't a concern. Will stay there again when I'm in Surrey.
October 2, 2013
Rated 2 out of 5 by 1953 Terrible and unforgettable moment
When I checked in on Aug 1, even if I have confirmation number and made sure I extend 1 more night after group conference(Kyung Hee Alumni) until Aug 3, you wanted us check it out on August 4 while I was playing golf far away from your hotel. This made me much upset and get much worse my golf game. It was terrible moment when you call all over the around to my friend and group leader
August 6, 2013
Rated 4 out of 5 by Surreyfan Comfortable rooms and friendly staff
A great place to stay if spending most of one's time in Surrey, but not too far for a trip to Vancouver either. Rooms are comfortable and clean, and larger than most newer hotels. Staff is friendly, competent, and helpful. Housekeeping staff is particularly nice. Major downside is paid parking.
June 22, 2014
Rated 5 out of 5 by summergamesmom Great Hotel for what you pay.
This hotel was priced very reasonably for summer months. The beds were fantastic! Tons of pillows, super comfortable matress, blankets. Room is way bigger than average hotel room. Staff were always very helpful. I also liked the fact that you dont have to check out. you get your bill under your door in the am and you can just leave your keys in the room. Nice Gym and Pool area too.
July 23, 2012
Rated 3 out of 5 by SnowFox No free wifi water but with parking fee
This hotel is very far from downtown, but parking is still 10 dollars. There even isn't a complimentary water in room. And when I was sleeping in early morning, I was waked up by the noise made by neighbor families. The room door is so poor that cannot resist any noise.
The good thing is I got access to internet free thanks to lobby wifi. The room is clean and bed is comfortable.
August 16, 2012
Rated 5 out of 5 by slimohy Friendly staff, nice property
I've been consistently impressed by staff's friendliness and the overall level of service. The location of the property is quite convenient with good access to the highway. Rooms are in good shape and you hardly have to wait for the elevators (you'd be surprised how important this is when you're running late or with kids).
I'm certainly looking forward to more great stays here.
August 23, 2012
Rated 3 out of 5 by vernD Why have poor television service
My rooms always have a nice modern flat screen television but the cable service is so bad that it is difficult to make out the identity of some of the people on TV. I've stayed in many of the Club rooms and it's always the same. Why bother putting in TV's unless you are going to put in cable that makes a clear picture. Most people have HD in their homes so why not in the hotel?
April 25, 2013
Rated 2 out of 5 by harryL facility & staffs need improvement
it had only one staff when i checked in around 6pm. And there were some issues with the guest who were checking in. 5 other guests including me were waited for over 5 minutes and i decided to leave for dinner and return late at night for check in again.
June 29, 2014
Rated 5 out of 5 by chucke49 Chucke49
My wife and I love the comfort of your beds and I would love to know where you purchase your pillows if your customer service reps could let me know that, it would be appreciated. We had a very stressful week as my wife's Mother had passed away, and before returning home we needed a great nights rest and that we had. Thank
you the Guildford Sher never let's us down.
February 28, 2013
Rated 2 out of 5 by DisRev This hotel was disappointing.
We were part of a group of more than 20 visitors, and supposedly all had similar rooms. Nevertheless we were all charged different rates.
Also an additional $50 charge appeared on our credit card, which we were promised will be taken off again. Why is this done?
Why was the charge converted into US dollars?
The conference room we were in was totally overheated.
May 13, 2013
Rated 5 out of 5 by torque13 You are truly there guest and welcomed
The recognition that you are a member and they take their time to leave you a card welcoming you , is a nice touch.
July 19, 2014
Rated 4 out of 5 by Marco14 Surrey Guildford Hotel
Great fitness gym area and outdoor pool patio for the summer.
July 23, 2014
Rated 5 out of 5 by Papagayo Good hotel to stay
Nice and clean room, a large bathroom, room and parking rate is affordable. A good experience for us. I will recommend this
Hotel to my friends. Thank you
July 12, 2014
Rated 4 out of 5 by Jackson2002 Housekeeping needs to be reviewed
Housekeeping service was bad. Stayed for 2 weeks for work and I had to request to have coffee cups replaced and garbage to be removed from room by the 4th night.
The green program specified linen not be changed during my stay but housekeeping was to be done daily. Advised by front desk this was the correct understanding when I inquired about program.
August 27, 2012
Rated 5 out of 5 by desj This hotel met expectations
The hotel staff were very accomoding and generally were interested in ensuring that my stay was going to be a good expeiance.
July 15, 2014
Rated 3 out of 5 by GRDBC Ok
Didn't feel like a Gold member but was ok.
July 23, 2014
Rated 5 out of 5 by Giov2013 Excellent Customer Service
We recently stayed at this hotel for the weekend and I would highly recommend it to everyone. The hotel staff were always very friendly (Front desk, and all the staff) and helpful and the hotel was clean and comfortable. The amenities, such as the pool and fitness center were great. The food was excellent!! Our room was a Mountain view, spectacular!!
August 26, 2013
Rated 5 out of 5 by Riti7 This hotel excellent staff
I came to do a Trade show in this hotel. My stay was made comfortable when I was greeted at the reception. The persons who received me were Myryam & Laurie. Excellent manners. Another friendly person who handled my luggage was Rakesh. Right away I knew I would like my stay here.
I would recommend to all my friends & colleagues.
April 16, 2014
Rated 2 out of 5 by rgarg3 Sheraton Hotel, Only By Name
Hotel needs to be updated! The bathroom had stains, tiles were cracked, carpeting was dirty and outdated. The computers @ the Linked Sheraton didn't work well. The staff was great and helpful, but I expect more out of a Sheraton in terms of quality. I didn't understand the 2 guest policy at the Sheraton Club. I probably would not stay here again.
June 9, 2013
Rated 4 out of 5 by MaryMa9 Excellent Staff Service
The Guildford Sheraton clearly works hard with its staff as they are always professional, polite and more than willing to go above and beyond.
July 11, 2014
Rated 5 out of 5 by Steve The staff are amazing
The staff are what makes me come back to this hotel. Everyone is friendly and genuine. I have been staying at this hotel for more than 10 years on a semi-regular basis and many of the staff members have been here for the entire time. From the front desk staff to the bellmen and lounge personel, they have a great team of people.
April 11, 2014
Rated 5 out of 5 by bristol Great facilities, great staff
A long term (10 day ) booking was made enjoyable. Both conference and room facilities were beyond expectations. The Club Lounge was a pleasant surprise. Great view, service over and above the norm. The suite provided the right balance of work and relaxation space. Staff went out of their way to ensure a pleasant and productive stay.
February 3, 2014
Rated 4 out of 5 by mcg47 Great hotel for a business trip
Stayed here for a business trip and the room and staff were great. They put me in a room with a mountain view. The room was very clean and the bed was comfortable. Staff were always friendly and courteous.
June 25, 2014
Rated 5 out of 5 by Josie350 Great Service with a smile
We would like to recognize Rakisk he helped us arrange our transportation a Limosine,Leo not just telling us where to go but came with us to where to go. Chris great room service,Loula served our breakfast, Lodelyn (Housekeeping) very pleasant service with a smile. They all went above and beyond our expectation. Excellent service!!!!
July 14, 2013
Rated 3 out of 5 by Baseballmom13 Overall ... just OK
The hotel is nice and the rooms are as well. The walls in the room were really dirty ( smeared blood and greasy handprints), so kind of turned me off right off the bat. The staff were hit and miss. Some were super friendly and helpful, and some acted like they could not have cared less. The fitness room and pool area were excellent!
July 3, 2013
Rated 5 out of 5 by Steve The staff are amazing
The front desk staff and bell staff are some of the best I have encountered at any hotel accross the country. Gretchen, Laurie, Curtis and Johnathan are amazing. They always make me feel welcome and greet me by name. With the amount of people they meet and deal with every day, I find this amazing that they can remember one guest.
February 22, 2013
Rated 4 out of 5 by JWM1997 Gilford Hotel
Good hotel. Still needs work on SPG recognition.
July 17, 2014
Rated 4 out of 5 by sherig753 Christmas Holidays
Nice hotel within walking distance to shopping mall and plenty of restaurants. Was very pleasently surprised to have gotten a basket of chocolates and a bottle of wine in our room on Christmas eve. The only disappointing thing was that we denied maid service to receive the 500 extra starpoints and never received the starpoints.
March 9, 2013
Rated 5 out of 5 by jerh The staff is excellent
Everyone on the staff, from the bellmen to the front desk to the guest services staff and the restaurant staff have been very good. I have been staying at the Sheraton Vancouver Guildford on and off for several months and without exception have been treated very well by the staff.
May 18, 2014
Rated 5 out of 5 by bitwise Comfortable room, friendly staff
Visited with family recently ... had a very good stay. Children felt at home. The customer service was great! I had forgotten to request a fridge for the room. But when I told the staff that we need one for medicines, they went out of their way and found one for us, even though they were all sold out for the vacation weekend.
May 22, 2012