Rated 5 out of 5 by Rolie Always a great experience!
The staff at the Sheraton are always amazing! That combined with the comfy rooms, great food, and amenities make it one of my favorite places to stay!
August 30, 2012
Rated 3 out of 5 by AverageJoe58 Reasonable rates and average stay
Hot water ran out for approximately a minute while I was in shower.
There were no TV listings available so impossible to figure out what was on.
September 24, 2012
Rated 4 out of 5 by Sprdave Very Comfortable
I was treated very well and made to feel important as a guest. The food was great and the rooms were spacious, clean and had a wonderful view!
September 11, 2012
Rated 4 out of 5 by George Conference Vegetarian meal
Not good value for $40 received a small plate of penne pasta and three small pieces of broccoli in a tomato sauce.and that was all
March 11, 2013
Rated 4 out of 5 by Van2013 Had a great sleep
Bed was very comfortable, terrific sheets. Clean room and great food/staff in the restaurant.
June 26, 2013
Rated 5 out of 5 by redhand Great helpful staff
The staff will help you with all your needs
No such thing as a silly question
They smile and help and seem to want to do it.
March 6, 2013
Rated 5 out of 5 Excellent hotel, excellent service!
I enjoyed my staying at the hotel very much. Special thanks to all staff who were all so nice.
I like your fitness center too.
May 10, 2012
Rated 4 out of 5 by barriepaf Nice hotel, great service
Were able to upgrade me to corner suite. When I had a small issue in the room they directly compensated me, great service.
February 12, 2013
Rated 5 out of 5 by Lion great location
Hotel as easy to locate, room ready ay check-in. Very clean and excellent location of convention facilities.
March 11, 2013
Rated 3 out of 5 by Dano007 Need New Beds
I do not usually write reviews, simple, couldn't sleep a wink, nor my wife, beds are terrible!
March 31, 2013
Rated 3 out of 5 by BarbJS Stupid little things
Its a nice enough hotel but...little annoyances...there is a great flat screen HD tv, but most of the channels are analog and get poor reception. You have to purchase the HD movies to enjoy the tv.
They put in a microwave and little refrig, but there arent enough outlets for those and the lights so you have to get behind the dresser to change plugs depending on what you're using.
Hot water in the bathroom sink is scalding and hard to adjust.
They give you the option to opt out of housekeeping (specifically, dont change your linens - in the name of environment protection) and offer a $5 voucher in return. But you dont get the voucher until you check out - what good is it? And, when you opt out of housekeeping you also dont get the coffee or bottled water supplies refreshed. When I asked to get the coffee and water service refreshed a fairly rude housekeeping women came to the door and tossed me a couple packs of coffee - nothing else. It wasn't worth the hassle to ask for more.
They also still charge $10 a day for wi-fi. I waited until I was at the ferry terminal and used the free wi-fi there.
The restaurant and room service is very expensive - the food is ok but not worth the price.
November 3, 2012
Rated 5 out of 5 by TW77 Consistent Quality & Service
Always a pleasant stay at the Guildford Sheraton. Many stays and not a single complaint. Thanks TW
August 28, 2012
Rated 5 out of 5 by Tourney Awesome in Surrey, BC
Loved this Sheraton. The staff was so professional, we would definitely be back.
April 15, 2013
Rated 4 out of 5 by friendly65 Mr.
Liked this hotel very much. Will stay again another time. It was quiet and comfortable.
August 8, 2012
Rated 3 out of 5 by JaeCPC Dec 13 and 14th stay
The hotel facilities are good. I found the front desk staff cold and unfriendly.
December 18, 2012
Rated 5 out of 5 by TD711 Business Traveler
Great Service and Rooms. I highly recommend the hotel.
May 31, 2013
Rated 4 out of 5 by Leemer Great service
I always stay at this hotel and have great service from check in to check out.
December 17, 2012
Rated 5 out of 5 by Ajaishni nice location
i liked the location which was perfect for my family event
February 20, 2013
Rated 3 out of 5 by 06Shell Needs improvement
Upon check in Nicolas was clueless took 25 min to check me in and required help from 2 other staff members. When we finally get my room Nicolas calls up to tell me he made an error and gave me 4 extra breakfast vouchers that he would be adding $28 to my bill. At this point I was beyond frustrated with him and told him I wouldbeback down in the morning to return the extra vouchers. Upon returning the voucher I was told I had to return 2 for each day. Nicolas never communicated that and we had purposely gone elsewhere for breakfast that morning to allow the family to dine in house together the second day. I was beyond frustrated when the front desk told me that is not "the policy"
I dealt with it unhappily. We struggled to get towels as they were not provided in our room. Apparently there was a Asian convention with 900 people and they had 6 to a room leaving housekeeping struggling to keep up. It also caused a huge issue with the elevators. Our team families waited 4 to 5 elevators to move through out the hotel. The team chose to stay at the Sherton even though it was 30 min from our rink because our past stays have been great. Unfortunate this trip was less then desirable and left us seeking new options for our next trip.
December 30, 2012
Rated 5 out of 5 Review
Staff were really friendly and engaged. Felt very welcome
December 15, 2012
Rated 5 out of 5 by Annabelle009 Friendly and helpful.
The staff were warm, helpful and seemed to like kids.
November 26, 2012
Rated 5 out of 5 by Artp Excellant
We enjoyed the Club Floor and recommend it to others.
September 27, 2012
Rated 4 out of 5 by Jannet3 Good staff
Hotel is clean and has friendly staff
April 29, 2013
Rated 4 out of 5 by Kevino courteous service
... from room cleaning to the restaurant...
October 29, 2012
Rated 4 out of 5 by Tdbuck Staff
The staff are super friendly and attentive
December 19, 2012
Rated 3 out of 5 by Scott124556 Online offers and upgrade options not realistic
When reviewing offers online, I found a code for a fee spa package. When booking my reservation, I was told they sold out of this offer (why was it still listed online). I was told over the phone that by becoming a member of the rewards program, I'd be offered a fee upgrade if available. Upon arrival, I inquired about this. I was told that the hotel was completely booked and no upgrade was available. I was then offered an upgrade for $50 more a night per room (so obviously upgraded rooms were available). The hotel seemed almost completely vacant (only a couple cars in garage and a couple people in the hotel), yet the package offer was "sold out" and the hotel was too booked for a free upgrade. Ontop of this, I was told parking and Internet would be an additional charge. This was not what I was told over the phone when booking the reservation. I had an enjoyable stay, but felt I was being taken advantage of as incremental charges were given when I arrived. When checking in a felt that I was being talked down to due to the prepaid rate I paid for the two rooms (discounted rate if paid in advance). When I asked why the charges were being added, I was told that I already had a big discount. This was somewhat embarrassing as I was with my girlfriend and friends and felt that we were treated below the other guests.
June 24, 2013
Rated 3 out of 5 by LMaria less pros, more cons
+room was comfortable
+fitness center and outdoor pool were well-maintained
-some areas of hotel looked dated
-no free wifi
-location was not convenient to downtown, approx 30 min drive
-parking charge, considering we were in what felt like a suburban area, free parking would've been expected
-charge for LOCAL calls, there is no signage for this in the rooms so watch out!
When Mulu at the front desk was checking us out, she informed me of the one local call I made and that there would be a charge. I didn't even have a phone conversation as the recorder picked up when I tried calling a local business. I asked if she could reverse the dollar charge and she would not. I am aware a dollar is a very small amount, but it would be appreciated if the cost was posted in the room on or near the phone. I asked Mulu why there was no signage for a fee and she was very dismissive and said that "just because there is no sign doesn't mean it's free and I should've called and asked if there was a fee if I didn't see a sign." So apparently, if something in your room has no sign, don't assume it's free. Usually that is exactly what no sign means, but this Sheraton is an exception I guess.
The stay overall was fine but the end was a real turnoff. Would likely consider a different hotel for my next stay in Vancouver and would not recommend this particular Sheraton. Mulu was a bit on the ungracious side for someone working in hospitality.
July 29, 2013
Rated 2 out of 5 by Seattlehockeymom The hotel staff was very rude and unaccomodating
My son's hockey team has stayed at hotels all over the lower mainland and this was the worst experience we have ever had. Even in the check in process, the staff was rude. I requested to see if I could get a room with two beds rather than a king and a pull out and was immediately told no, without even checking. Even though many people in our group with a similar reservation were able to make that switch, even some who checked in after us. The rate was different than I was quoted on my reservation, and my reservation rate would not be honored. I made a request to have a fridge in my room during my reservation, and when I reached our room there wasn't a fridge so I called the front desk and was told they didn't have one available even though they acknowledged that I had requested it 6 weeks prior. The staff who I spoke with was very rude in explaining why I would not get a fridge. We had brought perishible food counting on a fridge and when I explained that, there was no attempt to accomodate me. We did not have enough towels or blankets and no additionals were left by housekeeping, even though we requested more. When going to breakfast, we walked in with a kid from our son's team and he had a breakfast ticket from the previous day. He had obviously used the wrong ticket the day before but they weren't going to let him eat breakfast. The breakfast was good, but they ran out of a lot of items and didn't have the supply to replace them. I would not stay at this hotel again, especially for the prices. The charge for wifi is rediculous, even much "lower" end hotels have free wifi. For the cost, the staff should be accomodating and pleasant to deal with, not rude.
December 30, 2012
Rated 3 out of 5 by RomanticEscape Very Disappointed!
I had a surprise weekend planned for my husband and I. I pre-arranged flowers, rose petals, chocolate covered strawberries, a stuffed bear, a gift, and two bottles of wine to be dropped off at the hotel before our stay. I phoned twice to check with hotel staff that they could arrange things in the room for me prior to our arrival.
I asked for the wine to be on ice, the rose petals to be on the bed with the gift and bear, the flowers in the bedroom, and the strawberries in the fridge.
My check in time was supposed to be 3pm. I arrived at 4:30pm to make sure there was ample time to have the room set up. When we arrived I was told the room was not ready yet. This frustrated me but I chose to sit at the bar with my husband for a drink so that they could set things up properly. About 20 minutes later they came and told us the room was ready.
I was disheartened to arrive in the room to see everything just dumped on the coffee table in a heap. No ice for the wine, the rose petals and gift in a plastic shopping bag, the stuffed bear laying on its side beside the roses and chocolates.
We made the best of it but it certainly was not the fancy surprise I had planned.
When checking in the staff was not very polite or helpful, they just told me that someone had asked for a late check out so our room was not available. Any hotel I have stayed at only allows a late check out if no one is to be checking into that room immediately afterwards. Upon checkout I explained that I was upset at everything being dumped on the coffee table and got no real apology other than an eye roll and a snide and insincere "sorry".
Considering I paid for the most expensive suite in the hotel, I would have expected better service.
Lastly, the food in the club room was weak, and completely unimpressive.
September 29, 2012