Rated 5 out of 5 by Delighted100percent Superb staff
The staff at the Sheraton Guildford definitely do their utmost to make one's stay as stressless, comfortable and enjoyable as possible. We had to spend 8 nights there while waiting for our new home to be set up and were pleased beyond all expectations with the service at this hotel. Very direct and quick drive to White Rock where we're now located and where we had to go daily to check out the new home for the 8 days while at the Sheraton. Close to restaurants and all other amenities too, but it's the service at the hotel which is unbeatable and the staff are also all very cheerful.
December 6, 2013
Rated 3 out of 5 by Lala514 Bugs in the rooms
I stayed at this hotel as it did have a good reputation. Unfortunately we had numerous issues with Lady bugs in the room and I don't mean just one or two. They sent someone to vacuum them up but they kept coming back. When I went to the desk they said that it was normal at that time of year ( Nov). This is not normal for me and it was on the 17th floor. I had two another room on the 12 floor, not club level but it was exactly the same; lady bugs in the room.
November 12, 2013
Rated 5 out of 5 by LindaJoy Had a lovely stay!
I attended a weekend conference at this hotel and the facilities far exceeded my expectations! Both the conference rooms and my room were terrific. I'd recommend this hotel to anybody for a comfortable stay - and to any organization looking for a venue to host their event!
November 14, 2013
Rated 2 out of 5 by Lw1953 Unhappy with this visit
I tried to call down to get a wake up call 3 times in the evening and was put on hold every time an nobody came back to me. Set my alarm and it never went off, I obviously didn't set it correct. Evening staff in lounge offerred very poor service. Morning staff was very good.
November 14, 2013
Rated 5 out of 5 by Leah27 Work travel felt like home
I loved this hotel. Attention to detail, and always willing to help. Made my week! Loved the Club Floor and its ammenities. Had to spend a week here and it felt like home! Clean, warm, efficient! Spa, workout area, pool, hot tub, lounge, restaurant, room service. All great! Thank you! I will be back
November 10, 2013
Rated 5 out of 5 by Pamela99 Home away from home
The beds are divine, so comfortable with the added pleasure of duvets and feather pillows. I got the best sleep in months because the beds were so comfortable, the room at a cool temp at night (and no snoring dog in the corner, like at home!) The staff are exceptional at this hotel - friendly and courteous, but it always feels sincere, not something they're told to do. This goes from the managers, to the Club room staff, even to staff in the elevator who say hello, and especially the women who tidied my room every day and filled my extra requests with a smile and "no problem." I feel completely relaxed and well looked after at this hotel, a true home away from home. Thanks again, Surrey Guildford. You're the best. I'm looking forward to my return next October.
October 29, 2013
Rated 4 out of 5 by secretariat Very nice hotel especially for a conference
The staff was very helpful and the hotel is very nice. My room was huge and well appointed with a lovely view of the mountains. However, unless you are at a conference at the hotel (which has excellent facilities for a conference) it is in the middle of nowhere. I was a a conference, though, and it was great.
October 27, 2013
Rated 5 out of 5 by Queen2D Highly Recommended
I have stayed at this hotel several times and have never been disappointed. The facilities, services and staff have all been excellent. Out of many different hotels I have stayed in the Sheraton Guildford is my ultimate favorite.
October 25, 2013