Rated 3 out of 5 by SJCEdm Our 3 day, 2 night stay - was just OK
We were pleasantly greeted at the front desk and they acknowledged our Gold SPG status but that's almost where it ended. General room guests were all floors below 11, SPG Preferred floors were 12-17, and SPG Club floors were 18-21. Our room was 1211 on the first /lowest SPG Preferred floor. The ice machine was broken for our entire stay and by the sign taped to it, it had been broken for some time. This was just and inconvenience to always to up or down 2 floors for ice. Our room faced the mall and parking lot - not the pretty mountain view as on the website. The room was tired and dated and definite in need of an update from the stained carpets to scuffed walls, and scratched and dented furniture.
Our floor also had 4 or more rooms of guests travelling together all scattered up and down the floor - this was annoying to anyone else on the floor listening to them and the children running from room to room until 11:30 pm the first night and again in the morning.
We booked the room with breakfast included so we ate the Buffet Breakfast in the lobby restaurant each morning. The food was your standard fare nothing above or below what you would expect. However, the menu did not change daily which leaves things unimaginable for 2 mornings let alone if you were there longer. Additionally, I was not happy with the weekend hours. To take advantage of our pre-purchased breakfast, I need to be up too early. The voucher stated breakfast ended at 9 am making us arrive around 8:15 to eat so we didn't feel rushed. That's NOT guest friendly for a weekend!!! Would forgo this next time and just find other options on my timeline instead of waking up so early on the hotels unreasonable weekend timeline.
I must say, I was a little disappointed by my stay here given we went out of our way to use an SPG property. Would forgo the extra drive and use something closer to the focus of my visit to the area.
August 25, 2014
Rated 5 out of 5 by JoTPE79 Good SPG recognition. Great Staff
Hotel is very good condition, staff all over are nice, informative and courteous. Got club room upgrade and the lounge was simple yet offered what is needed for the day (cold breakfast)
Close to a shopping mall which is a huge plus.
August 23, 2014
Rated 5 out of 5 by dhaka93 Great stay in Vancouver
The hotel staff were incredibly polite and helpful. From the young lady at the front dest to the maintenance staff, all of them were a pleasure to interact. The hotel itself was comfortable and pleasant to stay in. We would certainly stay there again when we will treval to Vancouver.
August 19, 2014
Rated 5 out of 5 by Travelsforlove Always great
Always stay here, always love it
August 19, 2014
Rated 2 out of 5 by notuptoexpectations Not up to par with previous Sheraton stays
I had booked stays at this hotel for 2 wknds in a row. During the first stay we had issues with a number of things so I cancelled our next stay altogether and made alternate arrangements which worked out really well:
1. Dirty toilet on check in
2. wasted 45 mins waiting for housekeeping to come clean the toilet
3. piece of broken glass near our bed (luckily no injury)
4. noisy pipes at random times throughout the day/night disrupting our sleep & stay
5. Hot tub was out of order
6. water temperature fluctuated throughout our stay and not fixed when reported.
7. Because I was staying the next wknd, I left a feedback form/note and requested a call from a manager and the call wasn't returned until I called in and asked for a discussion. then we played phone tag for 2 days because she would call me just before ending her shift, then didn't call the next day when stated and finally by the time I got a hold of her I had already cancelled. She offered to upgrade me to a suite for my stay but it was already cancelled so too little too late.
8. our swipe cards are only coded for the floor you're staying on which makes it extremely difficult (& usually we just gave up) to visit friend//family/guests on other floors...really frustrating.
9. Extremely slow elevators
That's a lot of issues for one weekend stay. Overall, not up to par with any previous Sheraton stay I've ever had.
However, our in room breakfast was excellent and front desk staff were friendly....I think the issues we had related to housekeeping & timeliness of attention to our issues by management and housekeeping/maintenance. Would not recommend staying at this particular hotel.
August 18, 2014
Rated 4 out of 5 by rmamah Another great stay
Sheraton Guildford continues to live up to expectations. Great staff, great beds.
August 16, 2014
Rated 4 out of 5 by Barbie78 Happy with my stay.
Our power went out at home and I called the general reservations to book a hotel for that night but was told it was all sold out. I decided to call the hotel directly and the front desk agent was able to find 1 room available for me at my travel agent discount. She was very helpful and we had a great stay.
August 13, 2014
Rated 3 out of 5 by jeff great staff
this hotel was typical of most Sheratons; modern, clean and comfortable. the pleasantness of the staff and how accommodating they were is what sets this Sheraton apart from all others. good job. this location is a bit far from Vancouver but for the price you cant beat it. plus you are just a few miles from the highway from which you can get to downtown Vancouver in about 30 minutes, ferry terminals in about 40, and the usa border in about 20.
August 11, 2014