Rated 5 out of 5 by Jimmy44 This hotel has beautiful features
This is a very well appointed hotel that is meticulously maintained. My room was spotless as was the dining room which is much appreciated. Check in was smooth and friendly. I would definitely stay here again.
September 12, 2014
Rated 4 out of 5 by Ktowndude Mostly good value for price
We've stayed at this hotel for several years multiple times a year and for most part are satisfied with accommodation. We've noticed during last year or so that hotel seems to be slipping to condition that it was in 5 - 6 years ago. Examples are, Carpets are badly discolored and stained, taps in sinks do not have much control over hot and cold demands, shower heads leaking, shower rod just barely hanging on and in need of repair. The staff and service of hotel however are terrific and make stay a much better place. Will continue with our stays and trust few of the needed upgrades will be tended to.
August 27, 2014
Rated 4 out of 5 by RJ1964 Comfortable stay
Enjoyed our stay, thanks for the platinum upgrade, attentive front desk staff and housekeeping, club lounge needs a little attention, room carpets need to be cleaned better. Other than that, couldn't ask for a better stay, will definitely be back!
September 3, 2014
Rated 5 out of 5 by Sandy2105 The front counter staff are terrific
Welcoming firendly and knowledgabe, the front counter staff are as good as it gets. thanks to htme for making each of my stays here pleasant and homey. One caution, the housekeeping staff sometimes forget the coffee and towels, even after several reminders.
September 2, 2014
Rated 4 out of 5 by Cyclist065 The Front Desk staff are very compassionate
After being assigned an unacceptable quality of room (excessively stained carpets and soap stained bathroom countertops) the front desk staff member was empathetic to us and immeditaely upgraded us to the 21st floor. The remainder of our stay was comfortable.
September 2, 2014
Rated 1 out of 5 by Bill0711 Attitiude of Staff
The front desk is your first encounter with the hotel.
I never dealt with someone with more arrogance than the person I encountered
August 29, 2014
Rated 5 out of 5 by Roybatty My home away from home
I visit the guildford sheraton more than any other hotel. i always get great service from check-in to the day i leave. People at the front desk, the club lounge, the cleaning service, restaurant etc... all provide friendly helpful service, The rooms are large and the beds are comfy, the gym and pool are excellent.
the biggest knock i have against this property is the management downgrading the club room service. Without any warning the evening and morning services were greatly reduced and management left it up to the staff to deal with upset customers. I used to tell others that the club room at the Guildford Sheraton is the best I've experienced at a SPG property, now that definitely is not the case.
September 19, 2012
Rated 5 out of 5 by Brightongal Great Hotel
The hotel is very nice. Great location, and great service. Julie in the conceirge level is the best. More club levels should have a hostess like her because when you travel every week, it makes your stay much more enjoyable.
January 16, 2014