Rated 4 out of 5 by Kevlarheart water poorly marked
it is the second time that I have stayed at this hotel and first in a club room. I enjoyed my experience in the club room and will be staying with you again in the future. I just felt that the 3 water bottles in the room were poorly marked as to what was complimentary and what I ended up paying for as not being a complimentary bottle.
I only ate one meal/snack in the lounge and that was some hot wings and a beer. I did not know that you could fail in making Hot wings, but they were very vingerary. my friend had a shrimp/scollop salad and regreted not paying the 6 dollars for the additional shrimp/scallops becasue he did not understand at the time that it was offered that it would have doubled his food from 4 shrimp to 8. the waitress was awesome but the food was sub par.
October 6, 2014
Rated 5 out of 5 by YYFER The Guildford has terrific staff
This is my favourite Vancouver-area hotel because the staff are so welcoming. Many have been there for years and years and their satisfaction with the workplace translates into great service for hotel guests. Special mention to Corinna at the front desk and Julie in the Club Lounge for always remembering frequent guests.
If you need to be downtown, there are better options, but the Guildford offers the easiest access to and from the USA, and is ideally suited for business in Surrey, Langley, and even Richmond.
Secure underground parking is reasonably priced compared to other hotels, and overnight street parking can also be found within a block of the hotel. "Fresh" is a good hotel restaurant and there are many other dining options within walking distance. The Guildford Mall is across the street for shopping too.
October 1, 2014
Rated 4 out of 5 by bradypaul Th $50,000 Decision
Very disappointed that the hotel chose to shut down the convention activities on the 21st floor on the night of September 27th.
The singing and celebration activities were part of the agreement for hosting the convention in the first place, and are part of the agreement with every hotel that hosts our conventions. I can assure you that there are many people involved in convention planning that will make sure you are not chosen to host us in the future.
September 29, 2014
Rated 5 out of 5 by Roybatty My home away from home
I visit the guildford sheraton more than any other hotel. i always get great service from check-in to the day i leave. People at the front desk, the club lounge, the cleaning service, restaurant etc... all provide friendly helpful service, The rooms are large and the beds are comfy, the gym and pool are excellent.
the biggest knock i have against this property is the management downgrading the club room service. Without any warning the evening and morning services were greatly reduced and management left it up to the staff to deal with upset customers. I used to tell others that the club room at the Guildford Sheraton is the best I've experienced at a SPG property, now that definitely is not the case.
September 19, 2012
Rated 5 out of 5 by Brightongal Great Hotel
The hotel is very nice. Great location, and great service. Julie in the conceirge level is the best. More club levels should have a hostess like her because when you travel every week, it makes your stay much more enjoyable.
January 16, 2014
Rated 5 out of 5 by Jimmy44 This hotel has beautiful features
This is a very well appointed hotel that is meticulously maintained. My room was spotless as was the dining room which is much appreciated. Check in was smooth and friendly. I would definitely stay here again.
September 12, 2014
Rated 4 out of 5 by Ktowndude Mostly good value for price
We've stayed at this hotel for several years multiple times a year and for most part are satisfied with accommodation. We've noticed during last year or so that hotel seems to be slipping to condition that it was in 5 - 6 years ago. Examples are, Carpets are badly discolored and stained, taps in sinks do not have much control over hot and cold demands, shower heads leaking, shower rod just barely hanging on and in need of repair. The staff and service of hotel however are terrific and make stay a much better place. Will continue with our stays and trust few of the needed upgrades will be tended to.
August 27, 2014
Rated 4 out of 5 by Markl73 Restaurant Shambolic
Twice, we had lunch at the restaurant. Both times service was slow. The last time on a very tight time frame. We told the server, before we sat down that we had to be at a meeting at 12:40 pm. We were seated at 11:50 am. She told us that salads would be fast and our orders went in at 11:50 or so we thought. At 12:30 when our food had not arrived, she said the order went in at 12:19 pm. The food arrived 2 minutes before we had to leave. A wasted lunch. The earlier experience - the food was good but the kitchen horribly slow and shambolic. At $15 per lunch entrée, they've got to do a lot better to get food to the table.
February 1, 2014