Rated 5 out of 5 by Lillian75 This hotel has great staff support
Given our late arrival, the need for us to get into our rooms, and the stress of having maneuvered a UNH Honors Convocation, we were not what one would call the calmest of guests. Having said that, the registration staff and the night manager did everything possible to make our stay comfortable and memorable. We found that attititude to be true of every staff member we encountered. This hotel brands the Sheraton as a place to go. Thanks to all. LK
May 19, 2013
Rated 2 out of 5 by amainezing Average hotel for not average price
Our AC would not work, but we didn't complain because it was late at night when we turned it on. The room was old and smelled funny.
May 13, 2013
Rated 2 out of 5 by NancyFancy Very Disappointed
This hotel does not meet Starwood expectations. The bed was very uncomfortable and squeaked all night. I had to use my cell phone to call the front desk because the phone was not programed correctly. The staff at breakfast were rude stating "you have ten minutes to order your food" The club level room was a joke and offerred very little to the traveler.
After we left we realized that I had left my
personal magnifying mirror in the room. We called the hotel and they said they would check with housekeeping and get back to us. Never did. I had to go out and buy another because I have a vision problem.
Lack of follow up is poor.
May 2, 2013
Rated 1 out of 5 by SleepyInNH Tries to be nice but fails
This hotel tries to be nice but fails. Here are just a few examples:
1. I attended for a business conference held at the hotel. The room where we met was nice, but one of the exits opened into a hallway that was full of old furniture and other random junk. I guess they were using the hall for storage. Not the kind of impression that a nice hotel wants to make.
2. Maintenance does not focus on the small details. For example, there were places in the room where the paint was chipped or cracking. Places where you could see where the ceiling was repaired and when they repainted, they used semi gloss instead of flat. You could also see a number of places where they had painted trim without taping (and without being careful). These are not things you find in nice hotels.
3. The walls in this hotel are incredibly thin. I am always astounded when I stay in a hotel where there is no soundproofing between rooms. In this particular instance, I was kept up all night long by a couple in an adjoining room who were getting to know each other in very intimate ways. I heard everything, and at one point they were so energetic that my own bed was shaking. Needless to say, the following day of my conference was less than productive due to sleep deprivation.
May 11, 2013
Rated 4 out of 5 by Senora534 Exploring Portsmouth
This was my first visit to Portsmouth, NH. I was not sure where to stay, but based on other reviews, I decided to take a chance with Sheraton Portsmouth Harborside. I was not disappointed. For first timers to this area, the entrance was a bit complicated to find. Upon my arrival, I was greeted by a very friendly bell hop who handled my bags with care and made some great recommendations of local spots to hit. I was very satisfied with the size and view of my room along with the location of the hotel. However, the leather headboards were a bit worn and could be replaced or reupholstered in a more durable material.Other than that, I would definitely come back for another stay at this hotel.
During my stay at the hotel, there was a wedding being conducted in the ballroom. Although, in times past at previously hotels I've stayed, this has proven to be a great distraction to the staff. I am very happy to say this was not the case!
May 6, 2013
Rated 2 out of 5 by Sunshine12 not worth the money
My husband and I stayed on the club floor. It was way too pricey and the breakfast was not all that good either. I will not stay here again and I will not recommend this to anyone. Room and bathroom was small. I actually told my family not to stay at this hotel.
May 6, 2013
Rated 3 out of 5 by Ralph66 not as expected
put in handicap room. shower area dirty
May 6, 2013
Rated 5 out of 5 by LisaP Treated like Royalty at Sheraton Portsmouth Harborside Hotel
My great impressions of this facility began even before we left our home, with a note from Carlos welcoming us to lovley Portsmouth.We were greeted by Justin at the front desk who checked us in efficently. Once in our rooms, a fruit and cheese tray arrived with a hand written note from Justin welcoming us again.
Inky was our housekeeper, and left handwritten notes introducing herself. The hotel is beautiful, and the staff even more so.
May 3, 2013