Rated 5 out of 5 by Jungatheart Super Sheraton
My wife and I spent three days at the Sheraton while visiting Portsmouth. We had a one-bedroom suite complete with kitchen, dining and living area that had two floors! It's the most amazing accommodation we've had, in terms of space, in all our extensive travels the past two years. The food was also excellent in the restaurant, although the view of debris piles in the harbor outside was a downer. Also, the "wines rated 90+" was a disaster. There were only two wines--one of which was rated only 88 and was clearly bad.
June 6, 2013
Rated 3 out of 5 by Kristin7 Great staff but...
The staff were friendly, helpful, and courteous.The room was neat and clean.
However; the heating system in the room was very loud. Throughout the night, there were several times that it sounded as if a bus was revving its engine. Could not make use of the darkening curtains because they would have blocked the air flow from the heating/air conditioner unit (very poor planning and design).
The bathroom sink faucet appeared cheap looking. Use of the shower was cumbersome because the hot/cold water control needs adjusting.
February 26, 2013
Rated 3 out of 5 by kay07 front desk and waitress at rehersal dinner
alexandra at front desk very helpful in meeting our needs. waitress Betty and Samatha were very capable and friendly servers HOUSEKEEPING is another story.
November 5, 2013
Rated 4 out of 5 by Carrie0806 Loud guests
My husband and I came for the evening to 'get away'. With two young children it's not often that we get the chance. When we checked in, we decided to take an afternoon nap. Unfortunately there was a large group that was staying next to us that was roaming and yelling in the hallway right outside our door. The next morning at 8am, they were roaming the hallways again. Needless to say, we did't get that 'get away' feeling. Great hotel, nice dinner, great staff in the bar upstairs but missed a good night sleep!
January 28, 2013
Rated 2 out of 5 by GOMZ Hotel Staff is excellent - hotel needs improvements
The entire staff, including cleaning staff, is exceptional.
First – the elevator floors and walls need replacing. Bad first impression.
The rooms are extremely small. We moved 3 times before finding one that was acceptable.
The fan in the room smelled like mildew.
There was noise starting at 4:00AM from outside. I guess because the hotel is old there is a lack of soundproofing.
I had been really looking forward to this mini vacation and was so disappointed. We couldn’t wait to check out and go home.
October 13, 2012
Rated 2 out of 5 by Sav27 Hotel Needs Updating
The hotel shows sign of wear and tear. it is in need of cleaning and repair. there were cracks in the wall and the bed spreads were dirty. It does have a nice location in downtown Portsmouth.
October 29, 2013
Rated 2 out of 5 by Travis12 Left some to be desired
This hotels a very special place in our hearts as we got married on the seacost and spent a lot of time at the hotel. This was our first stay there in a few years, but just wasn't as we remembered. The biggest issue was the bathroom, it was dirty, and the drain in the tub didn't work. We were just a little disappointed after holding this hotel in such high regard. When we talk about staying in Portsmouth, prior to, we would only look to stay here, but in the future you will look at other options.
March 11, 2013
Rated 4 out of 5 by cadillacmama This hotel has a good location
The staff were very helpful and friendly. Our room was very small but was adequate for our stay. The location of the hotel was great as we could enjoy Portsmouth or drive in any direction and find interesting and charming places to explore.
October 23, 2013
Rated 4 out of 5 by Traymick My Stay in Portsmouth
The staff was very friendly. Accomodations were fine and a great location - convenient to main highways and an easy walk into town. Would stay here again.
October 28, 2013
Rated 1 out of 5 by poorService Charged $30 for bottles of water
Checked out of the hotel on Thursday. Around Saturday got a $30.09 charge on my credit card. Called back the hotel , someone at front desk told me that I was charged $30.09 for the bottles of water in my room. Tried to reach their finance department and left voicemails for Lyn and Geri. No one called back ? Horrible customer service .
October 10, 2013
Rated 5 out of 5 by Joey2 Christmas Vacation
Our December weekend stay was fantastic! We took advantage of the restaurant and lounge facilities numerous times with great success. The room was perfect and when we noticed a problem with the in-room coffee maker, the housekeeper replaced the unit immediately. Everyone was friendly and accommodating and we would definitely recommend the hotel to everyone. The Army was having their annual Christmas Ball during our stay and somehow we didn't get in each other's way at all! Well done!
December 20, 2012
Rated 5 out of 5 by sylpay Excellent experience
It was our 40th anniversary and had asked upon reserving if it were possible that we would like a room with a harbour view. When we chacked in, she said that she was sorry that a harbour view room wasn't available, but that they would provide free garage parking for us. This was wonderful since there was a snowstorm that night. They also sent a platter of fresh strawberries to our room and wished us a Happy anniversary.
The room was extremely clean and the bed was very comfortable.
December 31, 2012
Rated 4 out of 5 by Spike1 Great Hotel and Location
From the check-in to the check-out the staff was very friendly and accomodating. The location is perfect to park the car for the weekend and walk the town. So many shops and restuarants to explore. The only issue we had was the champagne I ordered to be in the room, was not there and was never delivered. So after an hour I called and cancelled the order. That was a little disappointing and this had happened to my parents 4 years ago so that has not improved. (Need to work on this.)
June 14, 2012
Rated 3 out of 5 by Vic2004 Nice location but rooms are below average
This hotel is nicely situated but rooms are diappointing. Our room on the club level left much to be desired: dark marks on the carpet; smallest bathroom that I have ever seen; outside noise from hallway was heard clearly in room; hallway access and room are in need of a renovation.
There is only one elevator servicing the club level so be prepared for 3-5 minute wait.
Ther lobby and view of port is impressive.
Staff was helpful when asking for restaurant and other information
August 20, 2012
Rated 4 out of 5 by jreichel A pleasant surprise
We were on a New England holiday and needed an intermediate stop on the way from Acadia to Boston. Originally we had planned to stay in Portland, but could not find a hotel there as everything was sold out. So we picked Portsmouth, not knowing much about the city. We were pleasantly surprised! Nice little city, great hotel in a perfect location. The quaint, old part of town with lots of dining and shopping options begins right at the hotel's doorstep.
August 8, 2013
Rated 2 out of 5 by maine11 dissapointed
we stayed at the condo unit rooms 507 then transferred to 516 hoping the other room was better but it turned out that both rooms were dusty, smelly and poorly maintained.hot water supply is insufficient, the sofas are ugly looking. relayed our dismay to the front desk.
Stayed at the main hotel before and was satisfied. unfortunately choosing the condo unit this time was a mistake. we could have stayed at the one bedroom suite for a cheaper price and a better experience.
December 17, 2011
Rated 1 out of 5 by Dickens Didn't get what we paid for
Made Club-level reservation on website, upon check-in we were given a regular room. I didn't realize the error because I didn't know what the Club Level distinction was. At check-out, I questioned the charge for our dining room breakfasts, and was told breakfasts were only included inside the Club level. "But I booked the Club Level", I said. So we paid a premium for a Club room that we didn't get, and paid for 2included breakfasts . They partial-credited a breakfast,
January 22, 2013
Rated 5 out of 5 by Kate95 Sheraton Harborside Never Disappoints!
As always, we had a fantastic stay. Everything was perfect on the club floor. A special shout out for Vivian, who runs the club lounge as if it's her own personal restaurant. She greets everyone in the morning with a smile and personal service that starts your day out right! Every hotel staff member we came in contact with was cordial and helpful. For anyone who hasn't had the pleasure of staying here, the location is great...park your car and walk everywhere!
April 8, 2013
Rated 4 out of 5 by NYRes October visit
Hotel is very convenient for walking to downtown area. Restaurants and shops are very close.
October 23, 2013
Rated 2 out of 5 by MGS13 Not up to Sheraton Standards
We stayed at the Portsmouth Harborside to attend a good friends wedding. The hotel was quite busy. Parking and unloading was quite involved. Had to ask to get a rollaway bed three times before delivered, including first time when trying to change reservation from king to two queen beds. First it was going to be $10 - ok, not happy but ok. Then onsite it's going to be $25 but no worries - the registration desk clerk will waive the charge. Neither of those conversations yielded us a bed - had to call later that evening and ask a third time. AND when I checked out - there's a $25 charge for the bed on my bill. Similar lack of service when trying to get a hair straightener... Room could also use a face lift ... just not used to this at a Sheraton. On the plus side, great location close to downtown Portsmouth. The room was nice where they held the reception.
August 5, 2013
Rated 2 out of 5 by Sjh1 Luxurious lobby but that is where it ends
We stayed on the club floor which seemed like a nice extra in booking description. Club room was small dark and uninviting. Hor deurves were ok, more like snacks to fill you up rather than wow your taste buds.
Room was clean but very cramped with a tiny bathroom.
Pool area was disappointing. Dark room no color and very cloudy water.
Parking garage had no elevator to rooms. You have to trek through the lobby to another elevator.
Overall not a pleasant stay...
February 21, 2013
Rated 4 out of 5 by Bigt4u610 Location, location, location!!
I didn't give it 5 stars only because the room was a bit smaller than what my wife and I are used to, but the location was absolutely second to none!! Everything that you needed was literally only a block or two away. Staff was very attentive and friendly. Also, they do have a charge for parking ($10 across the street or $15 for the garage). I recommend spending the extra $5 for the garage as it's secure and not to mention dry (as it rained the day we left).
September 7, 2012
Rated 5 out of 5 by Lillian75 This hotel has great staff support
Given our late arrival, the need for us to get into our rooms, and the stress of having maneuvered a UNH Honors Convocation, we were not what one would call the calmest of guests. Having said that, the registration staff and the night manager did everything possible to make our stay comfortable and memorable. We found that attititude to be true of every staff member we encountered. This hotel brands the Sheraton as a place to go. Thanks to all. LK
May 19, 2013
Rated 2 out of 5 by DetroitRed The condo was not up to SPG quality
We stayed in the condo portion of the hotel and found it overall to be cheaply constructed. The stairway and hall leading to the apartment had an unpleasant odor, and the stairs creaked due to insufficient support. The floor of the shower had a distinct bounce, again caused by insufficient support under it. Finally, the inside surface of the exterior door was badly scuffed by too many suitcases bumping it. This should have been checked and cleaned.
August 16, 2012
Rated 5 out of 5 by Meep Close to UNH
My family and I just stayed at this Sheraton for one night but the room,staff,location exceeded my expectation. Carlos called several days before I arrived and offered his services. He emailed me directions from the sheraton to UNH which were perfect; and he was a UNH grad which was an added plus. The sheraton is about 15min away from campus and certainly a location I would stay at again in the future. The rooms were very clean and comfortable.
April 16, 2013
Rated 1 out of 5 by Edwin4065 A waste of money!
The bathrooms are dirty. The toilet seat cover was cracked. The furniture in the room was shabby; in fact one of the stuffed chairs was down to the wood in the arm rests. The air conditioner barely cooled the room even when on high. The daily parking fee was riduculous. The pool which is in the basement had sand on the bottom. Do yourself a favor and find somewhere else to stay!
September 3, 2013
Rated 5 out of 5 by jrp21 amazing service
I stayed here just one night for my anniversary and this place was amazing. I spoke with sandra at the sheraton and told her about my anniversary and what a surprise. they did everything for us. they upgraded me to a luxury suite, gave us a bottle of wine , flowers and even free champagne at dinner. they really tried to make our night special and they succeeded! my wife was thrilled and we had a great time. we will be back! thank you Sandra!
January 14, 2013
Rated 5 out of 5 by LisaP Treated like Royalty at Sheraton Portsmouth Harborside Hotel
My great impressions of this facility began even before we left our home, with a note from Carlos welcoming us to lovley Portsmouth.We were greeted by Justin at the front desk who checked us in efficently. Once in our rooms, a fruit and cheese tray arrived with a hand written note from Justin welcoming us again.
Inky was our housekeeper, and left handwritten notes introducing herself. The hotel is beautiful, and the staff even more so.
May 3, 2013
Rated 3 out of 5 by AirportIsMy2ndHome Not first rate
The Hotel charges $15 a day for self-parking but the parking lot is also available to the public. This week, the parking lot was completely full 2 out of 3 days I stayed there and took me 15 minutes of circling the parking lot to finally found a vacating spot. Not good, not good at all!
September 27, 2013
Rated 2 out of 5 by kesmith2 Mixed Emotions
As someone who travels about 50 weeks/year for work, I experience a lot in hotels. The Sheraton staff members were friendly, the bed was comfortable. The food in the restaurant was average.
The first night, after checking in, there was an issue with the heater/AC unit in my room - I called the front desk and they replaced the unit while I used the hotel gym.
The second night, a family with 3 kids moved into the room next to me - the kids were extremely loud; in fact, while on conference call, my coworkers could hear the kids in the room next to me through the phone.
I would hope that, when guests book rooms, there would be separation of corporate travelers and families traveling for leisure. This is a simple algorithm based on number of travelers and other data input when reserverations are made.
The price was comparable to other hotels in the area.
February 21, 2013