Rated 2 out of 5 by WPB007 Hotel Owners need to spend a lot more money on the Sheraton Portsmouth's infrastructure
The Sheraton Portsmouth has tanked in terms of service delivery and facilities. We encountered way too many operational errors during our stay. Someone is asleep at the wheel. We checked into a room with little light; the lamp was unplugged at the floor outlet (shouldn't housekeeping have checked that when they cleaned the room?). There was debris under our bed (shouldn't housekeeping have checked that when they cleaned the room?). Our room was run down; way overdue for a redo; the carpet was seedy! We asked for a (Platinum) late check-out at 4:00 PM, which could not be accommodated. Why? (? too few housekeeping staff to keep up with late, Platinum, check-outs (money saving?)). At 12:30 PM when we went back to our room, despite having been authorized to check-out at 3:00 PM, our room keys had been deactivated, why? so we had to go back to the Front Desk - - a nuisance, with no apology by the Front Desk Agent. The redo in the common areas (hallways, elevator vestibules, elevators) looks like the hotel owners have totally nickel and dimed the redo, and selected Walmart as an Interior Designer, Architect, and General Contractor. All one has to do is stand and wait for the elevator on the fourth floor, and you see a new, cheezy wall covering, old, very dated buttons and signs for the elevator (up/down lights), baseboard moldings from the 1970's, and so many layers of paint on the elevator frames, that it looks like they've been painted every year since 1970. Talk about "value engineering!" The hotel looks tacky, and in no way will be competitive with the growing hotel competition in downtown Portsmouth.
July 12, 2014
Rated 5 out of 5 by tom217 great hotel
perfect spot for portsmith getaway
July 10, 2014
Rated 5 out of 5 by Newguy1212 Unbelievable Staff
This was our first trip north of Boston and it was amazing thanks to the staff and facilities in Portsmouth. Marissa and Micah are the type of folks that take a great deal of pride in their job and actually care if you have a great stay or not. I do a TON of traveling and have never had this level of service. I can't say enough good things about the staff. We couldn't have enjoyed our stay more.
July 8, 2014
Rated 3 out of 5 by HalTon2 Summer Weekend
Spent an early July weekend in Portsmouth. This hotel is close to the downtown area with convenient access to shops, restaurants ans entertainment.
July 8, 2014
Rated 5 out of 5 by MrsSThompson Staff
This hotel had the NICEST STFF EVER!!!
July 7, 2014
Rated 5 out of 5 by CaptainPOP Great property and excellent staff
My kids and I always have a great time when we stay the front desk and valet staff are awesome!
July 7, 2014
Rated 1 out of 5 by MMACruise2014 Needs renovations and more amenities
We stayed in their privately owned 2 bedroom suites which was on the 4th floor. First when we walked in the ceiling had patches all over it. How long does it take to paint and cost when they charge $500 a night? Bathrooms were tiny and mirror was so high that I had to stand on my toes to see the bottom of my head. Had to leave the door open in order to fix your hair or you couldn't stand in front of mirror. Bed was somewhat hard which is not like any other Sheraton I've stayed in before.
July 5, 2014
Rated 5 out of 5 by Yp61 10 out of 10
This was our 2nd visit to the hotel and it certainly will not be our last. fantastic hotel in a great location within easy walking distance of everything that portsmouth has to offer.the newly renovated rooms are classically elegant and the beds and bed linens really are the best.on top of all that the staff here are wonderful ,the valets , front desk and restaurant personnel are very friendly and efficient.a special mention to Lucia who cleaned our room she was " service with a smile" all the way.
July 5, 2014
Rated 5 out of 5 by marbro7114 This hotel staff was excellent
Sarah from the front desk went above and beyond. She made a stay a memorable one. Great place to stay, close to the downtown area. The rooms we updated and very clean. Can't wait to come back and enjoy
July 5, 2014
Rated 5 out of 5 by connell3 Lovely Hotel, Great Location
Sheraton Hotel in Portsmouth NH is a beautiful hotel. Beds fantastic ! Room welcoming. Large indoor pool. View of water and boats.Staff super friendly and helpful.
Located in historic district. Walk to local activities, shops and eating/drinking establishments.
Book a room. Bet you won't be disappointed.
July 1, 2014
Rated 5 out of 5 by DBNJ Great Location to See Portsmouth
Very friendly staff. Everyone was so helpful.
June 30, 2014
Rated 4 out of 5 by GaryPat Another great stay BUT..........
We are long time Sheraton customers and we have had a long history of great stays and that is why we ALWAYS try to book a Sheraton! Service was second to none and the food is always quality and the beds are to die for. We can't wait to go to bed at night!
The only draw back was the filthy windows in Room #246 when we opened the shades in the morning. I was disgusted and surprised to see that thee windows had not been cleaned in very long time. I thought that it might have been on the outside but after I ran my fingers across the window, my fingertips were black!
This is my first complaint EVER at a Sheraton and you can contact me if you want to talk about the situation.
June 23, 2014
Rated 5 out of 5 by lewiswedding014 Cleaning staff
The Asian woman who cleaned our room was most kind as well as thorough in her cleaning. I was traveling with my son 28 who has autism. She kindly engaged him while I was out and arranged for the room to be made up at a more convenient time for us very late in the day. She not only providing fantastic customer service but seemed to really care about us in the process. Thanks.
June 22, 2014
Rated 4 out of 5 by MLBC A long term favorite for business travel but a few snags
My check in was a delight - the employee as the desk was professional, charming and efficient. I was staying in a newly renovated wing - my first impression was the entrance into the room is too dark and narrow and not very inviting. The rest of the room layout and décor was practical. However my safe was not functional and the shower head was a bit low - I am almost 5'8". There were plenty of hangers. The major concern was the HVAC - if left on 'auto' for some cooling, the fan would cycle on every 2 minutes or so, and it was very loud. So loud that I had to turn it completely off for my 2nd and 3rd nights, so I could sleep. So instead of fan noise, I became warm.
June 20, 2014
Rated 4 out of 5 by LKPavlick Weekend of Riding
This was one of our stops as we rode up the coastline, great little town, hotels was wonderful, full of charm, friendly and attentive staff, great room. Would stay again if in the area.
June 20, 2014
Rated 4 out of 5 by Summer45 Noise level room
The heating and cooling unit sounded like a jet landing or taking off when the fan was on.
June 20, 2014
Rated 5 out of 5 by Sue1800 Easy Access
Great experience and Pet Friendly. Many of the restaurants in town havve patios and you see the dogs sitting outside with the owners. Very refreshing.
June 17, 2014
Rated 4 out of 5 by BigBear56 Charges$
Excellent room, just extra charges for water yes it was in frig, parking and breakfast.Not sure if I've been charged for in room coffee that I hade.We were given a recently remodeled room which was done very nicely. As expected pillows, bed, towels all excellent and a very nice shower.Only thing was for a remodel AC was a bit loud for new(?). Didn't get to do much at hotel spent most of time away from hotel. We were greeted/ acknowledged on every exit/ return.Did enjoy 2nd floor bartender( Lynn) she was very informative.
June 16, 2014
Rated 5 out of 5 by Shayla15 Excellent Hotel
Whether you are organizing a conference, wedding or get-a-way we would highly recommend the Sheraton Harborside in Portsmouth, NH.
June 10, 2014
Rated 5 out of 5 by AliG0182 Great stay
Stayed one night and it was perfect. Location of hotel is great.
June 9, 2014
Rated 5 out of 5 by Chipmunk Sheraton Portsmouth, NH
The hotel met my expecations for a conference venue and was close to shopping and restaurants during down time. There were a couple issues but were immediately resolved. Bob the Bartender and Betty the Waitress made our day/night. I would highly recommend staying at this hotel.
June 4, 2014
Rated 4 out of 5 by DMA18 Beautiful lobby
This hotel is very pretty, great location and newly renovated hotel rooms on second floor.
June 2, 2014
Rated 1 out of 5 by Sleeplessfour Sleep Deprivation due to machinery noise
Guest bedroom in our suite beside industrial air conditioning unit, making sleep impossible. Second bedroom also affected by noise from these machines, which function 24/7.
I am amazed that these facilities are allowed to operate by licensing authorities.
Housekeeping was poor, with visible dust in open glass storage units. Units had not been dusted for at least 4 weeks.
Compensation offered for distress not proportionate to discomfort and distress suffered.
June 2, 2014
Rated 5 out of 5 by MM54 Great Service
I've stayed here over the past 21/2 years and I am most impressed by the service staff. Wheher at the front desk, in the sales department, or houskeeping staff. They are extremely friendly and competent.
May 28, 2014
Rated 5 out of 5 by SPH1234 Hotel location is great
Convenience to town, local shopping, etc.
May 25, 2014
Rated 3 out of 5 by ren12 Slow response
Even if we asked not to be put in a room with a view to a 30 feet high pile of salt, that,s what we were given Room on the second floor with this huge pileof salt (rock) on the harbour. Staff weas slow to react. Gave us a room with "garden" view still on the second floor with view to the garage entrance. Bell boy did not respond and we had to carry our luggages. Hotel satff was good to allow us to a late check out. Nothing dramatic and we would go back but would certainly made our request clearer
May 21, 2014
Rated 2 out of 5 by cpc7 Improvements
Bed was not comfortable. hallways were easy to hear in the room. parking expensive. bar/dining facility too small.
May 15, 2014
Rated 5 out of 5 by Patsy19 This hotel is in a great location.
We stayed at this hotel to attend a wedding that was held in the area. The amenities were very nice, pool, exercise room. Rooms & common areas were clean and all the staff friendly.
The location of the hotel makes it an easy walk to some of the shops & restaurants in the area. There is a great variety of restaurants in the downtown area. We enjoyed our stay.
May 14, 2014
Rated 5 out of 5 by aruba1023 Great weekend
Great weekend, The suite was beautiful and the service was great
May 12, 2014
Rated 5 out of 5 by LolasMom Great Location
This is perfect if you are looking for a typical hotel room in a fantastic location. The room is clean, not huge but big enough, comfy enough. Nothing left us disappointed. High in price, but in line with the other major hotels in Portsmouth, and only three major chains have a true downtown location.
May 12, 2014