Rated 2 out of 5 by KarenLJ428 Beds are uncomfortable
A friend and I stayed here over the weekend. We had a room with two double beds. The beds were very uncomfortable, even the pillows were horrible. The remote to the TV did not work. The room was small and you could hear every little noise from the hallway and even from the room next door. For $190 it was very disappointing to say the least.
February 19, 2013
Rated 4 out of 5 by bagnan Excellent Hotel, Staff are Wonderful
The hotel and staff are really nice and wonderfully helpful, nothing is too much trouble for them and they go out of their way to be helpful and assistive. They are always cheeful, and this makes a hotel stay stand out and be really pleasant to stay at.
This kind of service makes me want to return to this hotel every time I'm in the area.
December 26, 2011
Rated 3 out of 5 by Nayo SPG platinum? What's that!
No SPG recognition. Did not offer any choices either bonus nor amnesties. I am still waiting for SPG credit. Usually I get them the next day. I had to negotiate a 1PM check out - thought platinum would get 4PM without a hassle. The best experience I got in this hotel was from valet parking - they were awesome friendly and generous
June 28, 2013
Rated 5 out of 5 by Haydn1809 Very satisfied
This hotel is very clean. The decor is tasteful and the beds clean and comfortable. We were on the Club Floor and liked the little amenities that were included. Staff members were friendly and always willing to help out. Parking was tight, but they have valet.
I would definitely stay there again. I was pleasantly surprised.
May 2, 2012
Rated 4 out of 5 by Traymick My Stay in Portsmouth
The staff was very friendly. Accomodations were fine and a great location - convenient to main highways and an easy walk into town. Would stay here again.
October 28, 2013
Rated 5 out of 5 by Abbe345 We had a wonderful stay.
Although we were only able to stay one night, we wished we could have stayed longer. Our room was immaculately clean and spacious. The staff were not only helpful but very pleasant as well. We had a great breakfast and the overall experience could not have been easier. We truly look forward to staying again. Thank you for everything!
January 5, 2013
Rated 4 out of 5 by YMCA We enjoyed
We were expecting to stay 2 nights but due to booking mistake (many ambassadors were involved), we discovered we had only one night left. Anyway Christina at the front desk was extremely helpful. She contacted SPG people and we were able to swap points. She gave us good advise regarding dinner. we really appreciate her support.
October 24, 2012
Rated 2 out of 5 by forlorn2013 Pool under renovation July 4th weekend?
Reservations for a wedding were made over a month ago for a KING bed adjacent to our friends. The hotel did arrange an early check-in but for a double room & at the other end of the floor from friends. There really wasn't a gathering area like the POOL area that was under renovation on a holiday-July 4th- weekend!!!!
July 7, 2013
Rated 5 out of 5 by Donnap Nice room, great location
This was my best experience in this hotel yet with the nicest room we have had thus far. I was getting frustrated with the rooms I had been getting as an SPG member in various hotels, but feel they did what they could to accommodate us and upgrade our room giving some value in being an SPG member.
August 14, 2013
Rated 4 out of 5 by Dokester Location, Location, Location
In addition to an ideal location in Portsmouth, the staff of the Sheraton is exceptional. Very helpful and warm. The wonderful woman who staffs the Club Lounge in the mornings is a real asset to the Sheraton. The only thing that detracts from this property is the $15 garage or $10 parking lot (across the street) charge.
September 18, 2012
Rated 4 out of 5 by Pam98 Superb location and great staff!
This hotel is in great central location. There are so many great restaurants and shopping within a short walking distance. Unfortunately, I was only there for 1 night on a business trip, but the staff was excellent in making recommendations to fit in as much local fun as possible in the short time frame that I had.
June 5, 2013
Rated 5 out of 5 by Lisa517 Great customer service
What a nice surprise to stay at your hotel in Portsmouth, NH, and receive a beautiful tray with hot chocolate, Lindt Chocolates, marshmallows, chocolate bits, ornaments and Godiva Chocolate Liqueur. Thank you so much for making our stay an extra special one. The hotel was beautifully decorated for the holiday season!!!
December 9, 2012
Rated 3 out of 5 by 2eagles hotel close to town
We stayed here last year for our anniversary and loved our waterview suite. When booking a return trip the agent said we would get a similar room but we were disappointed to receive a parking lot view room which was in need of painting. We will only consider a return trip if we are guaranteed a water view.
July 17, 2013
Rated 4 out of 5 by Ness Great service
We had a great time at our recent visit. He staff is very helpful. We loved the Club Room.
The suite we were in was in need of a heavy cleaning- carpets and walls. It seemedas though rooms had been surfaced cleaned but never deep cleaned. Scuff marks on man walls, burn marks on bathroom sink. Needs to be updated.
February 22, 2013
Rated 4 out of 5 by Janet12 This hotel is beautiful!
We had a wedding to attend that started at 3:00 (not on the premise) so we were hoping to get into our room earlier than the 3:00 check-in time. The staff made it happen! We were so pleased. And made it to our niece's wedding on time! Thanks!
September 23, 2013
Rated 5 out of 5 by Jaymom A Beautiful Hotel
We had a very short stay at this hotel and wished we had more time to enjoy it. The hotel is very beautiful and sits on a waterfront which was just so pretty. I highly recommend it and will most certainly stay there again
September 30, 2013
Rated 5 out of 5 by Wrea Wonderful Experience
We thoroughly enjoyed our visit. Everyone was friendly and courteous. The hotel is close to wonderful restaurants and shops. We walked to Prescott Park and enjoyed the beautiful gardens and watching the ships and boats on the water.
September 23, 2013
Rated 2 out of 5 by lar64 Not so happy
wasnt happy with the suite i was in. I didnt know it was a suite that was like a condo. When booking the website didnt indicate that. Room Service wasnt so good.
I had stayed here before in a regular room and was happy.We could not change the hotel was sold out. the suite was not worth what the cost was.
August 5, 2012
Rated 5 out of 5 by TGOKaren Amanda
My husband and I visited Portsmouth for our 45 wedding anniversary. Upon check in he mentioned this to Amanda. That evening we received a bottle of champagne....what a wonderful surprise. She also upgraded our accomodations. This helped make our anniversary a wonderful day...thank you Amanda.
June 25, 2013
Rated 3 out of 5 by shar06 a little noisy
i thought all the activity out in the hall was a little noisy-I stayed there on my sister recommendation. she stayed at that time last year and it was quiet. I had trouble falling asleep with all the noise. also empy can of chips with cover on was left with all the condiments. I will try it again.
January 2, 2013
Rated 4 out of 5 by Eric01944 Nice location
When we arrived the staff was very friendly and helpful. Our room smelled very bad when we walked in, the staff changed our room right away. The new room was clean and fresh. The hotel is very close to all the shops and eateries. The Isle of shoals cruise ship is just behind the hotel, a must do.
August 18, 2012
Rated 3 out of 5 by MaineStopover12 Love Location and this hotels
but the hotel especially the restaurant is VERY under staffed. Also, it feels like the facility needs some updating. It was acknowledged this was a very busy time (weddings, summer etc) but check in was delayed by more than 30 minutes - we were not given an extra 30 minutes on check out day.
August 28, 2012
Rated 5 out of 5 by David333 Great place to stay in Portsmouth NH
Front desk staff was great to deal with and most accommodating. I was there for a conference. Staff for the conference food service were extremely friendly.
Overall a great experience. The work out room could use improving. Very centrally located. Small concierge lounge but very nice staff.
May 29, 2012
Rated 5 out of 5 by abe25 pool out of order /remote control
The main reason we stayed in this Sheraton was for the pool , we were going to mt Washington which is over a two hour ride , but since this is the only sheraton that had a pool we decided to it was worth it , guess we were wrong . we were extremely disappointed as we go on vacation to sheraton hotels that have pools , which when we arrived we were told it was under construction , There should be some type of red flag that goes up to alert the vister when a major part of the hotel is not in use . 2nd disappointment was our remote which they had to come a few times to the room to change & reset never really worked if you were laying down in bed only if you were standing in front of the tv, which you can imagine how unrelaxing that could be if you want to keep changing channels .
the service over all was excellent & the staff was most courteous. which i would still come back again to. As a gold member we asked for a upgrade but we were told there were no rooms available , so there was a big damper on our vacation .
July 25, 2013
Rated 4 out of 5 by NYRes October visit
Hotel is very convenient for walking to downtown area. Restaurants and shops are very close.
October 23, 2013
Rated 4 out of 5 by JenCT Warm and friendly staff
The hotel was sold out when we stayed. The staff appeared well prepared and maintained a service smile throughout the stay. Each member we came across was open and eager to share about the local area.
Hotel is beautiful a few minor updates needed in condo units but well worth the stay.
April 21, 2013
Rated 5 out of 5 by breezy Excellent location and amazing staff
My husband and i stayed at this Sheraton last night and on our checkout form it asked for a review of our stay and i am more than happy to tell anyone looking for a stay in portsmouth to not go anywhere but the sheraton.At check in I was given a nice welcoming card with a lindt chocolate bar wrapped in a red ribbon....made me feel very special.The location of this hotel is perfect. You are within minutes of the Kittery outlets,the fox run mall and the amazing downtown portsmouth.So after all your shopping the riverwatch lounge is the place to go kick back and be catered to.The bartenders Brad and Lynn are awesome,which i assume is why many locals go there to get together with friends and family. Also is a sweet gal named Erin who as constantly in and out checking to see if she's needed ....Awesome staff.....Excellent food and the best beds and pillows ever. I don't ever check competitors prices because i will always stay at sheraton where i feel like a part of the family there and not just a guest.
January 5, 2013
Rated 5 out of 5 by gerick Winter in Portsmouth, NH
We were met on a snowy night with a friendly greeting and a warm lobby, followed by a quick check-in--and more smiling faces! This hotel provides quality, and even "luxury" accomodations, but with a non-formal flare so as to make one feel very comfortable at all times. No intimidation.
December 26, 2012
Rated 3 out of 5 by townhouse room not ready at stated time of 3pm
we were disapointed that our room was not ready at the stated time of 3pm. We had to get ready in another room and our belongings were transfered to our booked room later. We stayed in a town house. went we went to pick up our keys for the townhouse those were not available intitally.
August 15, 2012
Rated 5 out of 5 Great experience
One night stay recently for our anniversary. Just a tremendous experience. From the handwritten note welcoming us, to the room upgrade, to the VERY friendly cleaning folks, we enjoyed every aspect of our stay. We'll definitely be back and would highly recommend to anyone. Thanks.
February 5, 2013