Rated 2 out of 5 by CS14 Hotel Not Up To Standard
We were excited to find a Sheraton in Portsmouth NH however upon checking-in we found the room and bathroom very outdated, the staff not very knowledgeable and the hallways to be loud due to the space on the Starwood Preferred Guest Floor.
October 10, 2012
Rated 2 out of 5 by Liten Needs Improvement
This hotel is well located and looks great from the outside. Inside is another story. The Hotel is worn looking, especially the guest rooms.
Some things cannot be changed without structural changes. The guest rooms are small, and the bathrooms are extremely small. If staying on the Club Level, there is only one elevator, and evidently that same elevator must be used by staff servicing the rooms.
Other things can be improved more easily. The mattresses are soft and need replacing. Carpet and drapes should be replaced as well. Housekeeping needs to do a more thorough job. And the Hotel needs a professional concierge.
The best feature of the Hotel, besides the
location, is the staff who are very hospitable. The Valet/Bell Staff are especially welcoming and efficient.
May 9, 2014
Rated 5 out of 5 by Hornet205 This Hotel has great features.
This hotel is in a great location to the town, it also has an extremely friendly staff and furthermore it is very well maintained and clean. The overall services were fantastic one of the best hotels I have ever stayed at.
November 21, 2012
Rated 5 out of 5 by CRNJ You should stay at this hotel!
This is a great hotel; it is clean, has a terrific staff and is convenient to everything. If you're looking for a great stay in a quaint New England town, with lots of shops and dining near by, this is the place for you!
November 28, 2012
Rated 5 out of 5 by bottomlinebob New Years Eve
Excellent accommodations and excellent service!
January 2, 2014
Rated 3 out of 5 by philo status of this Sheraton site
My family and I were surprised by the state of the main lobby of that hotel and in particular the sign in desk that looks like a plywood framing with stain applied....
August 29, 2012
Rated 3 out of 5 by ellenpic great location, needs updating
The hotel stay was okay. It was a great location. However, for the price the rooms need a major update. The decor was dated and there was major signs of wear and tear.
August 28, 2012
Rated 5 out of 5 by Slats23 Customer Service is everything
Great hotel and exceptional customer service during check in and check out. Terrific staff and hotel! We will recommend to others staying in the area.
September 10, 2013
Rated 1 out of 5 by kaiteclaire Horrible Room
My husband and I arrived on a sold out Saturday night and we were given a last sell "lock-out" room to a suite. The room was very tiny, covered in dust, had minimal lighting and was freezing cold. The heat is controlled in the attached suite. Our window was also broken and remained open all night. The front desk was sympathetic and gave us a slight discount with breakfast. My husband ordered an omelette that was the consistency if rubber. We will not be returning. While the staff was kind, I do feel we should not have paid what we did for the room. Service seemed to be compromised due to the large wedding.
April 3, 2014
Rated 1 out of 5 by CJOBrien Don't stay here
Quality well below Sheraton standards both in property cleanliness and management.
August 23, 2012
Rated 3 out of 5 by director26 good location
good location in Portsmouth.
no televisions were working in the Fitness room.
August 13, 2012
Rated 5 out of 5 by SPH1234 Hotel location is great
Convenience to town, local shopping, etc.
May 25, 2014
Rated 2 out of 5 by vmr2012 Needs work
Hotel location is great. However the facilities need updating.
December 13, 2012
Rated 5 out of 5 by Dezabel Managing Partner
Excellent place to stay for business or family
July 23, 2013
Rated 2 out of 5 by DPB63 The townhouse suites are NOT up to Sheraton Standards
As a spg Gold member I expected more when booking this reservation. We stayed in the 2 bedroom condo/townhouses. Unfortunately these units are privately owned condos which the hotel manages.
These units are definitely not up to Sheraton or Starwood standards. The units were dirty, run down, and look as if there had been no renovations this century.
The furnishings are old and worn and very dated. The kitchen reminded me of the one in my student apartment in the 1980's. The carpet, especially into the unit, is thread bare and filthy. There are many minor maintenance issues which illustrate how poorly the units have been maintained (sliding closet doors that don't work, scuff marks and dents in the walls, mold and dirt around crevices in the shower stall, stains on the cheap dated bathroom cabinet).
The hotel itself may have nice, clean starwood quality rooms; the townhouses do not. If you need the extra room I would highly recommend checking out the other newer hotel chains in Portsmouth.
Sheraton (and Starwood) need to require these units to be up to their standards or refuse to rent them out. At least there should be a disclaimer on the website that these units are in fact privately owned and may not meet the guest's expectations of starwood properties.
August 19, 2012
Rated 2 out of 5 by KarenColeen Not pleased
We were very disappointed in this hotel, which did not meet Sheraton standards. The room was tiny with scuffed up walls and furniture, one light in the bathroom, a view of concrete, and an old, loud AC unit. The walls were so thin we could hear the TV of our next door neighbor, and called the Front Desk at 2am as we could not sleep. When we arrived after a long day of travel, eager to stretch in the pool, we were told it was out of order -- in the height of summer. We were offered admission to the YMCA pool instead! Which was not was not even available as it was closed at the time (6pm). Overall, we were very disappointed and voiced this to staff.
August 30, 2013
Rated 4 out of 5 by Jakiemon1 A few issues but overall a great place
At first, we were not impressed by this hotel. We had some housekeeping issues we discovered upon check in. We asked to have them fixed and were disappointed to find they were not taken care of.Not what I am use to in a Sheraton propery. After speaking to another manager, things were taken care of. I'd say the cleanliness overall was a bit of a let down (dusty corners, dirty glasses, toenail on the floor) . But after they fixed the issues, our stay was great. The staff is friendly and polite. The hotel is perfectly situated in the downtown core so you can reach everything. Overall it ended up being a wonderful stay and we'd definitely stay here again.
July 1, 2012
Rated 1 out of 5 by BandS66 Save your money
To be fair, the hotel was bustling. However, with a guaranteed, pre-paid, non-refundable reservation and a 3:00 p.m. check-in time, I did not expect upon arriving after 5:00 p.m. to be told by the receptionist that our room was not ready. Moreover, none of the requests I had made for room floor and location were granted. When I finally was given a room (on the wrong floor), I was told I could not check-in until the room was ready. I had to give the receptionist my cell phone number and wait to be called! We are in our 60s, have spent our entire adult lives traveling, and, over the years have stayed in literally hundreds of hotels. NEVER, have I experienced anything like that! When we informed that our room was finally ready, we were stopped by the receptionist, who saw our Cocker Spaniel, Pearl, on leash. She told us that the hotel was unaware that we were bringing our dog, even though I had told the reservation agent when I made the reservation directly with the hotel. I then had to sign a pet agreement, something I would happily have done upon arrival. This further delayed us. On the way to our room, I was dismayed to see soiled and stained carpeting in the hall. Upon entering the room, both of, as if with one voice, exclaimed, "$299.00" a night for THIS!" Our "deluxe" room was TINY, especially the bathroom and what passed for a closet. It was hard to relax with only one uncomfortable wing chair and a desk chair provided for seating.
On the plus side, the valet parking service was prompt, and the staff, other than the receptionist, was friendly, particularly the bellman.
P.S. Shortly after our stay, I received a survey from Sheraton about this property. I filled it out, including all the complaints listed above. I never received even an acknowledgement from Sheraton.
October 16, 2012
Rated 5 out of 5 by Patsy19 This hotel is in a great location.
We stayed at this hotel to attend a wedding that was held in the area. The amenities were very nice, pool, exercise room. Rooms & common areas were clean and all the staff friendly.
The location of the hotel makes it an easy walk to some of the shops & restaurants in the area. There is a great variety of restaurants in the downtown area. We enjoyed our stay.
May 14, 2014
Rated 2 out of 5 by jenT Spa experience was very disappointing
Chose this hotel as an overnight special getaway for my husband. Specifically because of it being right in downtown Portsmouth and also because it was the only one in the area to note an expansive spa service option. I wanted to surprise my overly stressed husband with a massage. Booked a few days in advance with their spa cafe. Person I booked with was very friendly and tried to book the earlier time that I wanted but later in the afternoon was all that was available. (4:00) So I chose this time and was told that the therapist would come right to the room. An hour or so before the expected arrival time I called with the booking agent to let her know our room number to help make things easier for the therapist. We were able to stroll around downtown but came back earlier than we otherwise would to be on time for the appointment. When the therapist was 15 minutes late I called the booking agent again who was surprised to hear the therapist was late and began making phone calls to both the therapist and the suite in the hotel that the spa works directly from and no one would answer!!! After 45 minutes back and forth she told me she finally got a hold of the therapist who had "something come up" and would not be able to make the appointment! Not sure how something came up in the one hr. prior that I had called them to let them know our room number- and we ended up spending an hour out of our short stay sitting in a hotel room instead of enjoying the sites! The booking agent apologized and is supposedly sending a giftcard but when you plan on an experience that is a gift for someone it is really a big disappointment to have it fowled up- especially when their services are boasted on posters all around the hotel. I was also really displeased that when I brought up my issues upon check out the front desk clerk expressed less than concern for the disappointment that it caused. "oh that's too bad- I ll let them know..." gee thanks for the concern...I would expect more since they so heavily advertise the perk of having this service as part of their hotel experience. It just made me be very disappointed with Sheraton overall unfortunately...
July 30, 2012
Rated 2 out of 5 by NancyFancy Very Disappointed
This hotel does not meet Starwood expectations. The bed was very uncomfortable and squeaked all night. I had to use my cell phone to call the front desk because the phone was not programed correctly. The staff at breakfast were rude stating "you have ten minutes to order your food" The club level room was a joke and offerred very little to the traveler.
After we left we realized that I had left my
personal magnifying mirror in the room. We called the hotel and they said they would check with housekeeping and get back to us. Never did. I had to go out and buy another because I have a vision problem.
Lack of follow up is poor.
May 2, 2013
Rated 5 out of 5 by LolasMom Great Location
This is perfect if you are looking for a typical hotel room in a fantastic location. The room is clean, not huge but big enough, comfy enough. Nothing left us disappointed. High in price, but in line with the other major hotels in Portsmouth, and only three major chains have a true downtown location.
May 12, 2014
Rated 2 out of 5 by cpc7 Improvements
Bed was not comfortable. hallways were easy to hear in the room. parking expensive. bar/dining facility too small.
May 15, 2014
Rated 4 out of 5 by Tele45 Convenient and All You Need
My wife and I stayed here for a one night get-away. It's location is perfect. Park you car in the ample parking lot and walk everywhere in Portsmouth. Hotel staff were friendly and accommodating. Room was reasonably sized, clean and comfy. Price was reasonable as well. We didn't eat in the hotel as there are too many great places to eat nearby. My only complaint is that we got woken up by snow removal efforts in the middle of the night, but the bottom line was that I didn't have to touch my shovel to get out the next day. Heck, they even brushed off my car. Given that, I can't really complain about getting woken up.
December 31, 2012
Rated 4 out of 5 by dahfamily Platimun Lounge
The food in the Platinum Lounge is rather pedestrian. Om our first morning there were no cereal bowls so we used paper Starbucks cups.
May 11, 2014
Rated 3 out of 5 by Oreste Mixed impressions
Stayed at hotel for 1 night on business. Room was well appointed and the bed was comfortable. The bathroom was clean. Breakfast in the hotel restaurant was good and reasonably priced. The hotel is well situated with east access to shops and restaurants in the downtown area.
Areas for improvement: I would have rated this hotel 4 stars except the carpet needed a good vacuuming and there was a cobweb in the corner near the door. Also upon turning on the TV it was stuck on the menu screen. It took up to 5 minutes before you could change stations with either the remote control or using the controls on the TV.
January 22, 2014
Rated 5 out of 5 by aruba1023 Great weekend
Great weekend, The suite was beautiful and the service was great
May 12, 2014
Rated 4 out of 5 by SPG1 Great customer service from the Manager down
There are no surprises with this hotel - everything is as per Sheraton standards. The one thing that did stand out was manager involvement with the guest experience. In the large majority of the hotels the manager is never seen - always hiding in a back office. At the Sheraton Portsmouth the manager is often visible, be it talking to guests and asking them about their stay, helping guests check in / out when the staff is overloaded, or even sweeping the carpet on a guest floor late at night when staff has gone home and something is amiss (though whatever was on the carpet was too small for me to have noticed).
July 16, 2012
Rated 5 out of 5 by Kathy121599 Excellent Hotel
Nice hotel with great proximity to shops and restaurants. Was upgraded to Club Level when checking in because of SPG Gold Level. The room was clean and spacious. All of the staff was courteous and very helpful. Special shout out to Ziggy who helped with our bags! Will definitely stay again.
May 5, 2014
Rated 5 out of 5 by Lynne2014 Wonderful Stay and Fabulous Staff
I stayed at the Sheraton Portsmouth Harborside for business and cannot say enough about this hotel and the great staff that work there. My room was beyond fantastic and every staff member that I worked with or spoke to were professional, friendly and went above and beyond to make my staff a great experience. Thank you! I'll be back!
May 2, 2014