Rated 4 out of 5 by Jo56 Pet Friendly
It was great to be able to bring our 10 week old puppy since at this age she is to young for a kennel. I have to say all the staff were great with her all loved her. I just wish that when we booked we were told at the time that we couldn't leave her alone in the room. We went to go to a 50th birthday party . So that meant one of us had to miss a good portion of the party and we had to attend at different times. We were told on arrival. I just think this is something guests shoul be prepared for.
April 14, 2014
Rated 1 out of 5 by bdevild Class 1 Appearance for Class 4 Price
I'm a Starwood fan and extremely loyal. Thus i book via pay or points to a Starwood if at all possible when travelling. In short, this hotel is Class 4 in location only as you can walk to downtown. The actual hotel is not worth staying at unless you're flush with points and refuse to try another hotel.
We went to Portsmouth for a wedding and stayed at the Sheraton. It's sadly dated throughout. The rooms were tattered and worn in all aspects - furniture, bathroom, wallpaper. I almost expected to see a tube television instead of a flat screen. That's the one upgrade in the last twenty years I'd say.
I did not use the pool/spa so cannot comment other than public areas and the rooms.
June 30, 2013
Rated 1 out of 5 by KatieLeigh This hotel was a rip-off
We were expecting a nice, relaxing luxury hotel experience. Instead, we were in a cramped, dingy room that looked like it was last updated 20 years ago. There was barely enough room for all the furniture. I've stayed in road-side motels with nicer amenities. We were told upon check-in that if we could find a parking spot in the courtyard it would be free, then was charged for parking. When we checked out, we were snottily told that "all employees know the parking policy and there's no way someone could have told [us] that." No apology, no amends, nothing. This hotel is a complete rip-off, and maybe if you didn't bury all your bad reviews other people would see that before they booked.
January 3, 2013
Rated 3 out of 5 by WayneA Great Hotel--Terrible Club Level & Elevators
I loved your hotel for its great location and excellent staff. However, I was surprised that I needed to pay an extra $20 a day for a club level room on the 5th floor. My average elavator wait was 3 to 5 minutes up or down, as only 1 of the 2 elavators went to the 5th floor. The rooms were small and the club level lounge was dreary and the smallest that I have ever visited.
I would not recommend the club level.
July 12, 2012
Rated 4 out of 5 by Brian Good Room/ Better Location
Our room was what I come to expect from Sheraton. Everything was great, including the mini-fridge available for us to use in-room, with one exception: the room thermostat. It was very cold for most of our stay, and every 3-4 hours or so the thermostat would reset itself to 62 degrees when we had it set at 70. Very annoying. You can't beat the location, however, for proximity to outlet shopping in Maine and all the restaurants and nightlife spots in historic Portsmouth. We could walk to everything! It was great to have so many local spots right there for us to go eat and shop that weren't the chain stores or restaurants. Only a one hour drive to Boston Logan airport also made it very convenient.
December 2, 2013
Rated 5 out of 5 by joeypalms nice place nice people
the staff goes above and beyond great job keep it up
May 5, 2014
Rated 5 out of 5 by Sarzie Fabulous service & location
Our original plans were changed due to a snow storm, so a romantic weekend for 2 turned into a skiing overnight with kids the following weekend. We were delighted with an upgrade to a suite. It was fabulous! The view of the water was amazing , and we were treated like royalty. Chocolates and a welcome note awaited us after we walked into town for dinner. The breakfast was yummy, and the suite fully equipped. My son and I played a game of chess over coffee in the morning. We were sad we had to leave the next morning to ski! Could have relaxed the morning away! We will absolutely return!!
February 25, 2013
Rated 3 out of 5 by NY12 Up All Night
There were very loud guests running up and down the hallway late into the night and early morning hours, causing a commotion and keeping us awake for most of the night. They were clearly coming in after a night out, and were loud and inappropriate. The staff of the hotel was unable to control the situation, and as a result, we were unable to sleep and were quite unhappy.
April 20, 2014
Rated 3 out of 5 by Buddy22 Annoying problems but attractive facility
The front desk woman failed to properly arrange to charge my company for the room and me for the incidentals.
Also, we had noise problems. We were on the 4th floor in 436 and were nearby a loud slamming door that connects the two parts of the hotel. Plus the hallway is so narrow that we were woken up by someone across the way yelling on their phone. Those last ones may be structural problems that cannot be corrected.
The look of the hotel and the room were beautiful, and the bar and restaurant were very nice.
March 24, 2014
Rated 4 out of 5 by deerisle Great location in Portsmouth
This property is located in the heart of Portsmouth and is ideal for a weekend getaway or a vacation. The room is what you would expect from a Sharaton-- nice, specious, and clean. The staff was really very helpful. The only downside is that the club lounge was marginal. The continental breakfast was okay but nothing more. The friendliness of the staff made up for it. Also, there was not a lot of upgrades for Platinum members.
The hotel is very nice very good restaurants, the historic section of town, and sight seeing venues. I'd definitely return for the location and nice rooms.
October 30, 2011
Rated 5 out of 5 by Sucar32 Very nice stay, as always
I stay here frequently on my work trips to Maine. Staff is very helpful and kind. No problems here! Highly recommend - and their restaurant food is very good ( and I've eaten at a few places in Portsmouth). Just recently they checked me in very very early in the morning after driving all night and desperately in need of sleep. Girl (very nice) at front desk checked me in immediately in a comfortable room so I could sleep. No nonsense about mid afternoon check-in times, which I greatly appreciated and commend Sheraton for that. Stay here, you won't be disappointed, staff is great!
February 8, 2013
Rated 5 out of 5 by Gsemperfitop Simply The Best In Portsmouth
From My arrival to my check out, The staff was outstanding. The valet , the skycaps all the way to the front desk staff and the Hotel manager went above an beyond my expectations .They should be rewarded accordingly with proper praise and recognition. I was so please I re booked again for a longer stay and joined your reward program .The staff and quality of the room and property are exceptional ....I don't have enough thank you s to go around ...Raymond Walz New York New York Thank you all at the Portsmouth Sheraton see you eagerly again every time we come here
January 7, 2014
Rated 3 out of 5 by mik2626 in need of updating
I found the room I had quite small, windows didn't open, but they had screens in them that obscured the view.
April 26, 2014
Rated 4 out of 5 by Baskims Very Good Option In Portsmouth
This was my second stay at this hotel and was much better than the first. I may have had unrealistic expectations the first go around. The hotel is centrally located and is a short walk to everything. The lobby is quite nice as is the bar on the 2nd floor. The rooms are of average size, but all are clean having seemingly been newly renovated. I'd rate the club lounge as average- they have done the best they could with the limited space. The staff is also quite friendly. I'd recommend this hotel and will stay again when in the area.
Pros: Staff, Location, Common Areas, Harbor View
Cons: suites are privately owned so upgrade to one is very unlikely, pool/workout facilities were basement level and average, parking is a bit pricey.
January 6, 2014
Rated 4 out of 5 by Leslie603 Weekend Getaway
Arriving at the hotel we used the valet parking service, good attentive friendly service, worth the extra money. Very fast check in by efficient front desk staff. We stayed on the exclusive Club Level, regular type room, nothing special, TV remote worked sporadically, we had the complementry breakfast which was very good. We checked out the pool, we were disapointed, the pool was in a plain white room, the tables and chairs in the area were scattered around, not very inviting at all so we did not use the pool. All in all we had a relaxing stay and would return again.
February 18, 2013
Rated 3 out of 5 by Sherry123 Needs to pay attention
Arrived early, was told they would call when room was ready, 5 hours later (5pm) no call. Noisy, people staying above me sounded like they were building a house, called (10:30pm) front desk and was told renovations were being done on floor 2, told her noise is coming from 4th floor, her reply 1st floor? Hotel stay 2 days before in same city was far superior, colleagues staying at another hotel also found it to be far better.
April 3, 2014
Rated 4 out of 5 by Gabyste Perfect weekend
If you happen to be close to Portsmouth, NH
this hotel is perfect to spend a nice weekend in a relaxing atmosphere, and a few steps to the city's downtown to go for a delicious local food speciality.
April 21, 2014
Rated 1 out of 5 by MHPro Horrible experience due to staff and hotel management
I was staying at this hotel s part of a wedding block. I arrive at 2:25pm to check in for a 3:15pm shuttle bus FROM the hotel. I am informed that I can't check in because there are no rooms ready and that there checkin policy is 3pm (despite them checking in others early from the same wedding I was attending). Nowhere in my confirmation email does it state a 3pm check in and the person who took my reservation stated that it was a strict 3pm check in. Long and short of it is I miss the wedding ceramony all due to not being able to check in. When we finally get to our room the TV doesn't work and there is a welcome gift from a different wedding! When we go to the desk to tak about the inconvenience and broken TV the woman #same lady that checked me in) stated that she would talk to a manager about the issues and get back to me... Never heard from her! Then when we check out a new, and equally incompetent staff member informs my husband "My records indicate that we checked you in at 2:55pm - which is actually early..." This was the worst hotel experiene of my life and it was clear that this hotel was not organized and poorly managed.
July 16, 2012
Rated 5 out of 5 by luv2travel2 Great Hotel
I stayed here while traveling with my adult daughter and used this hotel as a base to explore the area. This Sheraton by far exceeded my expectations. I also had to find a notary and fed ex drop while there and the guest services went out of their way to track down in record time everything I needed. The staff could not have been nicer and more helpful. The hotel is beautifully appointed, located within walking distance of the harbor, restaurants, shops and everything to make your stay a wonderful one. I hope to stay here again and would highly recommend this
July 1, 2012
Rated 1 out of 5 by Unhappy17 Talk about a nightmare
My wife and I stay at the Sherton, Portsmouth, NH for our anniversary. We do this every year and I reserve the same room.
I was promised this room and even double checked to insure we were all set and when we arrived i was told the room was not available. I was irate.
They did offer to knock some money off but the money wasn't the issue. It was the room we awanted and I'm not happy with the way it was handle.
I did ask to reserve this for next year and was promised a confirmation before I left and no one ever got back to me. Lack of follow thru is amzing.
July 19, 2013
Rated 3 out of 5 by EdandFamily Disappointing
Although arrived early, ~ noon, room was still not available until after 3 and the room we received had the AC equipment right outside, which for the 2 days we were there was being serviced so the workmen looked right in the room. Additionally, we had the breakfast program, but on check-in we never received the coupons. It was only upon leaving that I questioned it and was provided with the coupons which we then dashed to the restaurant before breakfast ended so we could at least recoup that expense. Additionally, upon check-in learned that the pool was closed for repairs, but we could walk a mile or so to a public pool if we so chose. Otherwise, a beautiful hotel and super location for access to all that Portsmouth has to offer.
July 17, 2013
Rated 3 out of 5 by crobertsca OK, but nothing to write home about
I stayed here with my family at the end of July for a couple of nights and found the hotel just OK for the price. While the location was great for walking into the old downtown core, and while the lobby area was nice, once we got to our floor and rooms we weren't too impressed. The hallways, room furniture, bathrooms and room carpeting are old and tired and need updating and replacing. This gave the hotel a run down appearance beyond the lobby area. The pool was also closed for repairs which was a disappointing surprise for our us and our children.
August 13, 2013
Rated 4 out of 5 by Guss12 Do not book your conference here.
The hotel is centrally located for walking around town. Parking is a problem, even with their access to an open lot next door and their own garage.
Staff was helpful and friendly.
The conference rooms were extremely uncomfortable and the temperature in the rooms were unbearable. I would not recommend holding your conference at this location.
April 5, 2014
Rated 5 out of 5 by Sallysue Fantastic place to stay in Portsmouth
We were on a 2 day get away trip and had never stayed in Portsmouth, NH. We took a chance, drove there and arrived at the Sheraton. The desk clerk was very pleasant, she had a very helpful and friendly concierge show us a room on the club floor. It was just what we wanted, the room was very nice with a view of the harbor. It was very clean. Everyone we dealt with was courteous and friendly. We enjoyed the snacks and breakfast in the club room and the women working there were very nice. We did have a drink at the bar one night, service was not great, wouldn't go there again. Also the pool was not working so that was disappointing, I was looking forward to a swim.
Overall we really enjoyed the stay and we would definitely stay there again!
March 25, 2013
Rated 4 out of 5 by KathyM Lovely hotel, great location
We have stayed here in the past but not for several years; great location as it is only minutes walking time to all of downtown Portsmouth. Staff all very nice, we had a king bed on the top floor Club Level - even had a 4 poster bed!
Our housekeeper, "Inky" was beyond fabulous.
My one comment is about the swimming pool area. It is on the lower level and very dark/dreary as there are no windows and it could use an overhaul. Pool was a bit dirty and although it was vacuumed, the entire pool area was a bit substandard. And I am a total 'pool' person.
March 5, 2013
Rated 5 out of 5 by Bap14 This Was The Best Hotel I Have Stayed At.
I never saw a happier group of women than at the Fantasea weekend. March 13-16. All where so happy with the hotel and Team Players. I had special meals and was treated like a Queen. From the time we pulled up at the front door the young men at vallet parking greeted us to saying thank you and bye as we are checking out at the front desk was a great experience .
Above and beyond service .
Do you think we where all happy You Bet We Were.
March 17, 2014
Rated 5 out of 5 by CapeAnnGirl Our stay
My husband and I went for a 2 night escape. We were put in a lovely room, unfortunately, next to a family who's young child had not been taught about indoor voices. This toddler was so loud! The hotel immediately moved us to another lovely room where it was peaceful. Our in room refridgerator was not working but in less than 5 minutes we had a working one installed. They were so quick to "fix" these problems and followed up on our comfort both times. We had a wonderful dinner in the Harbor's Edge Restaurant with a great waiter, Ralph. No lounge chairs in the pool room, which made it impossible to "lounge by the pool" so I skipped the pool altogether. That was disappointing. Great location to boutique shopping! Walk to just about anything.
January 28, 2013
Rated 3 out of 5 by RFGJ Great hotel... but not for the price
I was quite disappointed with the hotel overall- the facility was beautiful and the location was great, but the astronomical price set my expectations higher. I was disappointed that for that price, we also had to pay for parking, and that not even a light continental breakfast was included... I was mostly disappointed that after paying so much for a place to stay that our guest room wasn't completely updated. 80% of the room was beautiful, but our bathroom looked like it hadn't been touched in years- the walls were scuffed, the counter was chipped, and the shower head looked to be about 20 years old... There were plenty of other details at the hotel that were great and overall it was clean, but again for the price paid, I expected perfection.
September 2, 2013
Rated 5 out of 5 by BeastieGirl Great Location & Comfort
The Sheraton Portsmouth is a great spot for a getaway and business travel alike. The rooms are comfortable and the location is fantastic- close enough to the highway to be convenient, but just a block away from the downtown area of Portsmouth, with lots of local flare (dining, shopping, etc). The staff seemed nice enough and I really like the bar/lounge area located just off the lobby on the mezzanine. Highly recommend this hotel, I will definitely be back!
March 10, 2014
Rated 4 out of 5 by quilter Heat in meeting
Heat in meeting rooms too warm and staff did not seem to be able to low temp before our afternoon meeting was over.
In addition the women's restroom to the left of the desk, cloest to the elevator, handicap stall , lock on the door needs to be adjusted so that it will easily lock.
April 7, 2014