Rated 1 out of 5 by BandS66 Save your money
To be fair, the hotel was bustling. However, with a guaranteed, pre-paid, non-refundable reservation and a 3:00 p.m. check-in time, I did not expect upon arriving after 5:00 p.m. to be told by the receptionist that our room was not ready. Moreover, none of the requests I had made for room floor and location were granted. When I finally was given a room (on the wrong floor), I was told I could not check-in until the room was ready. I had to give the receptionist my cell phone number and wait to be called! We are in our 60s, have spent our entire adult lives traveling, and, over the years have stayed in literally hundreds of hotels. NEVER, have I experienced anything like that! When we informed that our room was finally ready, we were stopped by the receptionist, who saw our Cocker Spaniel, Pearl, on leash. She told us that the hotel was unaware that we were bringing our dog, even though I had told the reservation agent when I made the reservation directly with the hotel. I then had to sign a pet agreement, something I would happily have done upon arrival. This further delayed us. On the way to our room, I was dismayed to see soiled and stained carpeting in the hall. Upon entering the room, both of, as if with one voice, exclaimed, "$299.00" a night for THIS!" Our "deluxe" room was TINY, especially the bathroom and what passed for a closet. It was hard to relax with only one uncomfortable wing chair and a desk chair provided for seating.
On the plus side, the valet parking service was prompt, and the staff, other than the receptionist, was friendly, particularly the bellman.
P.S. Shortly after our stay, I received a survey from Sheraton about this property. I filled it out, including all the complaints listed above. I never received even an acknowledgement from Sheraton.
October 16, 2012
Rated 2 out of 5 by jenT Spa experience was very disappointing
Chose this hotel as an overnight special getaway for my husband. Specifically because of it being right in downtown Portsmouth and also because it was the only one in the area to note an expansive spa service option. I wanted to surprise my overly stressed husband with a massage. Booked a few days in advance with their spa cafe. Person I booked with was very friendly and tried to book the earlier time that I wanted but later in the afternoon was all that was available. (4:00) So I chose this time and was told that the therapist would come right to the room. An hour or so before the expected arrival time I called with the booking agent to let her know our room number to help make things easier for the therapist. We were able to stroll around downtown but came back earlier than we otherwise would to be on time for the appointment. When the therapist was 15 minutes late I called the booking agent again who was surprised to hear the therapist was late and began making phone calls to both the therapist and the suite in the hotel that the spa works directly from and no one would answer!!! After 45 minutes back and forth she told me she finally got a hold of the therapist who had "something come up" and would not be able to make the appointment! Not sure how something came up in the one hr. prior that I had called them to let them know our room number- and we ended up spending an hour out of our short stay sitting in a hotel room instead of enjoying the sites! The booking agent apologized and is supposedly sending a giftcard but when you plan on an experience that is a gift for someone it is really a big disappointment to have it fowled up- especially when their services are boasted on posters all around the hotel. I was also really displeased that when I brought up my issues upon check out the front desk clerk expressed less than concern for the disappointment that it caused. "oh that's too bad- I ll let them know..." gee thanks for the concern...I would expect more since they so heavily advertise the perk of having this service as part of their hotel experience. It just made me be very disappointed with Sheraton overall unfortunately...
July 30, 2012
Rated 2 out of 5 by NancyFancy Very Disappointed
This hotel does not meet Starwood expectations. The bed was very uncomfortable and squeaked all night. I had to use my cell phone to call the front desk because the phone was not programed correctly. The staff at breakfast were rude stating "you have ten minutes to order your food" The club level room was a joke and offerred very little to the traveler.
After we left we realized that I had left my
personal magnifying mirror in the room. We called the hotel and they said they would check with housekeeping and get back to us. Never did. I had to go out and buy another because I have a vision problem.
Lack of follow up is poor.
May 2, 2013
Rated 5 out of 5 by DBNJ Great Location to See Portsmouth
Very friendly staff. Everyone was so helpful.
June 30, 2014
Rated 1 out of 5 by kaiteclaire Horrible Room
My husband and I arrived on a sold out Saturday night and we were given a last sell "lock-out" room to a suite. The room was very tiny, covered in dust, had minimal lighting and was freezing cold. The heat is controlled in the attached suite. Our window was also broken and remained open all night. The front desk was sympathetic and gave us a slight discount with breakfast. My husband ordered an omelette that was the consistency if rubber. We will not be returning. While the staff was kind, I do feel we should not have paid what we did for the room. Service seemed to be compromised due to the large wedding.
April 3, 2014
Rated 4 out of 5 by Tele45 Convenient and All You Need
My wife and I stayed here for a one night get-away. It's location is perfect. Park you car in the ample parking lot and walk everywhere in Portsmouth. Hotel staff were friendly and accommodating. Room was reasonably sized, clean and comfy. Price was reasonable as well. We didn't eat in the hotel as there are too many great places to eat nearby. My only complaint is that we got woken up by snow removal efforts in the middle of the night, but the bottom line was that I didn't have to touch my shovel to get out the next day. Heck, they even brushed off my car. Given that, I can't really complain about getting woken up.
December 31, 2012
Rated 4 out of 5 by SPG1 Great customer service from the Manager down
There are no surprises with this hotel - everything is as per Sheraton standards. The one thing that did stand out was manager involvement with the guest experience. In the large majority of the hotels the manager is never seen - always hiding in a back office. At the Sheraton Portsmouth the manager is often visible, be it talking to guests and asking them about their stay, helping guests check in / out when the staff is overloaded, or even sweeping the carpet on a guest floor late at night when staff has gone home and something is amiss (though whatever was on the carpet was too small for me to have noticed).
July 16, 2012
Rated 3 out of 5 by Oreste Mixed impressions
Stayed at hotel for 1 night on business. Room was well appointed and the bed was comfortable. The bathroom was clean. Breakfast in the hotel restaurant was good and reasonably priced. The hotel is well situated with east access to shops and restaurants in the downtown area.
Areas for improvement: I would have rated this hotel 4 stars except the carpet needed a good vacuuming and there was a cobweb in the corner near the door. Also upon turning on the TV it was stuck on the menu screen. It took up to 5 minutes before you could change stations with either the remote control or using the controls on the TV.
January 22, 2014
Rated 4 out of 5 by LKPavlick Weekend of Riding
This was one of our stops as we rode up the coastline, great little town, hotels was wonderful, full of charm, friendly and attentive staff, great room. Would stay again if in the area.
June 20, 2014
Rated 1 out of 5 by bdevild Class 1 Appearance for Class 4 Price
I'm a Starwood fan and extremely loyal. Thus i book via pay or points to a Starwood if at all possible when travelling. In short, this hotel is Class 4 in location only as you can walk to downtown. The actual hotel is not worth staying at unless you're flush with points and refuse to try another hotel.
We went to Portsmouth for a wedding and stayed at the Sheraton. It's sadly dated throughout. The rooms were tattered and worn in all aspects - furniture, bathroom, wallpaper. I almost expected to see a tube television instead of a flat screen. That's the one upgrade in the last twenty years I'd say.
I did not use the pool/spa so cannot comment other than public areas and the rooms.
June 30, 2013
Rated 1 out of 5 by Sleeplessfour Sleep Deprivation due to machinery noise
Guest bedroom in our suite beside industrial air conditioning unit, making sleep impossible. Second bedroom also affected by noise from these machines, which function 24/7.
I am amazed that these facilities are allowed to operate by licensing authorities.
Housekeeping was poor, with visible dust in open glass storage units. Units had not been dusted for at least 4 weeks.
Compensation offered for distress not proportionate to discomfort and distress suffered.
June 2, 2014
Rated 1 out of 5 by KatieLeigh This hotel was a rip-off
We were expecting a nice, relaxing luxury hotel experience. Instead, we were in a cramped, dingy room that looked like it was last updated 20 years ago. There was barely enough room for all the furniture. I've stayed in road-side motels with nicer amenities. We were told upon check-in that if we could find a parking spot in the courtyard it would be free, then was charged for parking. When we checked out, we were snottily told that "all employees know the parking policy and there's no way someone could have told [us] that." No apology, no amends, nothing. This hotel is a complete rip-off, and maybe if you didn't bury all your bad reviews other people would see that before they booked.
January 3, 2013
Rated 4 out of 5 by Summer45 Noise level room
The heating and cooling unit sounded like a jet landing or taking off when the fan was on.
June 20, 2014
Rated 3 out of 5 by WayneA Great Hotel--Terrible Club Level & Elevators
I loved your hotel for its great location and excellent staff. However, I was surprised that I needed to pay an extra $20 a day for a club level room on the 5th floor. My average elavator wait was 3 to 5 minutes up or down, as only 1 of the 2 elavators went to the 5th floor. The rooms were small and the club level lounge was dreary and the smallest that I have ever visited.
I would not recommend the club level.
July 12, 2012
Rated 3 out of 5 by ren12 Slow response
Even if we asked not to be put in a room with a view to a 30 feet high pile of salt, that,s what we were given Room on the second floor with this huge pileof salt (rock) on the harbour. Staff weas slow to react. Gave us a room with "garden" view still on the second floor with view to the garage entrance. Bell boy did not respond and we had to carry our luggages. Hotel satff was good to allow us to a late check out. Nothing dramatic and we would go back but would certainly made our request clearer
May 21, 2014
Rated 4 out of 5 by Brian Good Room/ Better Location
Our room was what I come to expect from Sheraton. Everything was great, including the mini-fridge available for us to use in-room, with one exception: the room thermostat. It was very cold for most of our stay, and every 3-4 hours or so the thermostat would reset itself to 62 degrees when we had it set at 70. Very annoying. You can't beat the location, however, for proximity to outlet shopping in Maine and all the restaurants and nightlife spots in historic Portsmouth. We could walk to everything! It was great to have so many local spots right there for us to go eat and shop that weren't the chain stores or restaurants. Only a one hour drive to Boston Logan airport also made it very convenient.
December 2, 2013
Rated 2 out of 5 by Liten Needs Improvement
This hotel is well located and looks great from the outside. Inside is another story. The Hotel is worn looking, especially the guest rooms.
Some things cannot be changed without structural changes. The guest rooms are small, and the bathrooms are extremely small. If staying on the Club Level, there is only one elevator, and evidently that same elevator must be used by staff servicing the rooms.
Other things can be improved more easily. The mattresses are soft and need replacing. Carpet and drapes should be replaced as well. Housekeeping needs to do a more thorough job. And the Hotel needs a professional concierge.
The best feature of the Hotel, besides the
location, is the staff who are very hospitable. The Valet/Bell Staff are especially welcoming and efficient.
May 9, 2014
Rated 5 out of 5 by Sarzie Fabulous service & location
Our original plans were changed due to a snow storm, so a romantic weekend for 2 turned into a skiing overnight with kids the following weekend. We were delighted with an upgrade to a suite. It was fabulous! The view of the water was amazing , and we were treated like royalty. Chocolates and a welcome note awaited us after we walked into town for dinner. The breakfast was yummy, and the suite fully equipped. My son and I played a game of chess over coffee in the morning. We were sad we had to leave the next morning to ski! Could have relaxed the morning away! We will absolutely return!!
February 25, 2013
Rated 4 out of 5 by deerisle Great location in Portsmouth
This property is located in the heart of Portsmouth and is ideal for a weekend getaway or a vacation. The room is what you would expect from a Sharaton-- nice, specious, and clean. The staff was really very helpful. The only downside is that the club lounge was marginal. The continental breakfast was okay but nothing more. The friendliness of the staff made up for it. Also, there was not a lot of upgrades for Platinum members.
The hotel is very nice very good restaurants, the historic section of town, and sight seeing venues. I'd definitely return for the location and nice rooms.
October 30, 2011
Rated 5 out of 5 by Sucar32 Very nice stay, as always
I stay here frequently on my work trips to Maine. Staff is very helpful and kind. No problems here! Highly recommend - and their restaurant food is very good ( and I've eaten at a few places in Portsmouth). Just recently they checked me in very very early in the morning after driving all night and desperately in need of sleep. Girl (very nice) at front desk checked me in immediately in a comfortable room so I could sleep. No nonsense about mid afternoon check-in times, which I greatly appreciated and commend Sheraton for that. Stay here, you won't be disappointed, staff is great!
February 8, 2013
Rated 5 out of 5 by Chipmunk Sheraton Portsmouth, NH
The hotel met my expecations for a conference venue and was close to shopping and restaurants during down time. There were a couple issues but were immediately resolved. Bob the Bartender and Betty the Waitress made our day/night. I would highly recommend staying at this hotel.
June 4, 2014
Rated 5 out of 5 by AliG0182 Great stay
Stayed one night and it was perfect. Location of hotel is great.
June 9, 2014
Rated 4 out of 5 by Leslie603 Weekend Getaway
Arriving at the hotel we used the valet parking service, good attentive friendly service, worth the extra money. Very fast check in by efficient front desk staff. We stayed on the exclusive Club Level, regular type room, nothing special, TV remote worked sporadically, we had the complementry breakfast which was very good. We checked out the pool, we were disapointed, the pool was in a plain white room, the tables and chairs in the area were scattered around, not very inviting at all so we did not use the pool. All in all we had a relaxing stay and would return again.
February 18, 2013
Rated 5 out of 5 by Gsemperfitop Simply The Best In Portsmouth
From My arrival to my check out, The staff was outstanding. The valet , the skycaps all the way to the front desk staff and the Hotel manager went above an beyond my expectations .They should be rewarded accordingly with proper praise and recognition. I was so please I re booked again for a longer stay and joined your reward program .The staff and quality of the room and property are exceptional ....I don't have enough thank you s to go around ...Raymond Walz New York New York Thank you all at the Portsmouth Sheraton see you eagerly again every time we come here
January 7, 2014
Rated 1 out of 5 by MHPro Horrible experience due to staff and hotel management
I was staying at this hotel s part of a wedding block. I arrive at 2:25pm to check in for a 3:15pm shuttle bus FROM the hotel. I am informed that I can't check in because there are no rooms ready and that there checkin policy is 3pm (despite them checking in others early from the same wedding I was attending). Nowhere in my confirmation email does it state a 3pm check in and the person who took my reservation stated that it was a strict 3pm check in. Long and short of it is I miss the wedding ceramony all due to not being able to check in. When we finally get to our room the TV doesn't work and there is a welcome gift from a different wedding! When we go to the desk to tak about the inconvenience and broken TV the woman #same lady that checked me in) stated that she would talk to a manager about the issues and get back to me... Never heard from her! Then when we check out a new, and equally incompetent staff member informs my husband "My records indicate that we checked you in at 2:55pm - which is actually early..." This was the worst hotel experiene of my life and it was clear that this hotel was not organized and poorly managed.
July 16, 2012
Rated 4 out of 5 by Baskims Very Good Option In Portsmouth
This was my second stay at this hotel and was much better than the first. I may have had unrealistic expectations the first go around. The hotel is centrally located and is a short walk to everything. The lobby is quite nice as is the bar on the 2nd floor. The rooms are of average size, but all are clean having seemingly been newly renovated. I'd rate the club lounge as average- they have done the best they could with the limited space. The staff is also quite friendly. I'd recommend this hotel and will stay again when in the area.
Pros: Staff, Location, Common Areas, Harbor View
Cons: suites are privately owned so upgrade to one is very unlikely, pool/workout facilities were basement level and average, parking is a bit pricey.
January 6, 2014
Rated 5 out of 5 by luv2travel2 Great Hotel
I stayed here while traveling with my adult daughter and used this hotel as a base to explore the area. This Sheraton by far exceeded my expectations. I also had to find a notary and fed ex drop while there and the guest services went out of their way to track down in record time everything I needed. The staff could not have been nicer and more helpful. The hotel is beautifully appointed, located within walking distance of the harbor, restaurants, shops and everything to make your stay a wonderful one. I hope to stay here again and would highly recommend this
July 1, 2012
Rated 1 out of 5 by Unhappy17 Talk about a nightmare
My wife and I stay at the Sherton, Portsmouth, NH for our anniversary. We do this every year and I reserve the same room.
I was promised this room and even double checked to insure we were all set and when we arrived i was told the room was not available. I was irate.
They did offer to knock some money off but the money wasn't the issue. It was the room we awanted and I'm not happy with the way it was handle.
I did ask to reserve this for next year and was promised a confirmation before I left and no one ever got back to me. Lack of follow thru is amzing.
July 19, 2013
Rated 3 out of 5 by EdandFamily Disappointing
Although arrived early, ~ noon, room was still not available until after 3 and the room we received had the AC equipment right outside, which for the 2 days we were there was being serviced so the workmen looked right in the room. Additionally, we had the breakfast program, but on check-in we never received the coupons. It was only upon leaving that I questioned it and was provided with the coupons which we then dashed to the restaurant before breakfast ended so we could at least recoup that expense. Additionally, upon check-in learned that the pool was closed for repairs, but we could walk a mile or so to a public pool if we so chose. Otherwise, a beautiful hotel and super location for access to all that Portsmouth has to offer.
July 17, 2013
Rated 4 out of 5 by Jo56 Pet Friendly
It was great to be able to bring our 10 week old puppy since at this age she is to young for a kennel. I have to say all the staff were great with her all loved her. I just wish that when we booked we were told at the time that we couldn't leave her alone in the room. We went to go to a 50th birthday party . So that meant one of us had to miss a good portion of the party and we had to attend at different times. We were told on arrival. I just think this is something guests shoul be prepared for.
April 14, 2014