Sheraton Portsmouth Harborside Hotel

  • 250 Market Street
  • Portsmouth,
  • New Hampshire
  • 03801
  • United States
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See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be at least 21 years of age to check in. Photo Identification is required at the time of arrival. Reservations will not be honored if guest can not produce proper identification at check in. Any exception requests must be directed to the property and specifically approved by hotel management via Director of Operations or Managing Director.

Rated 3.9 out of 5 by 385 reviewers.
Rated 1 out of 5 by Needs renovations and more amenities We stayed in their privately owned 2 bedroom suites which was on the 4th floor. First when we walked in the ceiling had patches all over it. How long does it take to paint and cost when they charge $500 a night? Bathrooms were tiny and mirror was so high that I had to stand on my toes to see the bottom of my head. Had to leave the door open in order to fix your hair or you couldn't stand in front of mirror. Bed was somewhat hard which is not like any other Sheraton I've stayed in before. July 5, 2014
Rated 2 out of 5 by Hotel Owners need to spend a lot more money on the Sheraton Portsmouth's infrastructure The Sheraton Portsmouth has tanked in terms of service delivery and facilities. We encountered way too many operational errors during our stay. Someone is asleep at the wheel. We checked into a room with little light; the lamp was unplugged at the floor outlet (shouldn't housekeeping have checked that when they cleaned the room?). There was debris under our bed (shouldn't housekeeping have checked that when they cleaned the room?). Our room was run down; way overdue for a redo; the carpet was seedy! We asked for a (Platinum) late check-out at 4:00 PM, which could not be accommodated. Why? (? too few housekeeping staff to keep up with late, Platinum, check-outs (money saving?)). At 12:30 PM when we went back to our room, despite having been authorized to check-out at 3:00 PM, our room keys had been deactivated, why? so we had to go back to the Front Desk - - a nuisance, with no apology by the Front Desk Agent. The redo in the common areas (hallways, elevator vestibules, elevators) looks like the hotel owners have totally nickel and dimed the redo, and selected Walmart as an Interior Designer, Architect, and General Contractor. All one has to do is stand and wait for the elevator on the fourth floor, and you see a new, cheezy wall covering, old, very dated buttons and signs for the elevator (up/down lights), baseboard moldings from the 1970's, and so many layers of paint on the elevator frames, that it looks like they've been painted every year since 1970. Talk about "value engineering!" The hotel looks tacky, and in no way will be competitive with the growing hotel competition in downtown Portsmouth. July 12, 2014
Rated 3 out of 5 by Froze to Death The temperature in the hotel was like a morgue. My room was at 59 degrees when I got in. The conference room wasn't any better and we had to ask them to adjust the heat. The conference food breakfast was great. The Chinese lunch was great. The hamburger lunch could have been hockey pucks for all I knew. The cost for what we got was not a good value. They told me I was a gold member, but didn't tell me what that meant or any amenities that might come with that during my stay. July 25, 2014
Rated 4 out of 5 by location Great location and very helpful staff July 24, 2014
Rated 5 out of 5 by Loved this hotel Beautiful hotel. Very nice people who work at the hotel. Extremely helpful and caring July 23, 2014
Rated 4 out of 5 by This hotel was located in a great little town. We were expecting all the rooms to be renovated, per your online discriptiion. However, we were not told that the in hotel condo was privately owned, and was not renovated by the owners. There were several items that needed to be fixed including a complete renovation. Although the staff was excellent, I would not recommend staying in a room that had not be maintained properly. This was our first experience staying at a sheridan hotel and it may have been our last. July 19, 2014
Rated 5 out of 5 by Conference Stay The hotel is conveniently located one block from access to the harbor and all that downtown Portsmouth has to offer. The staff was friendly, helpful and responsive. Considering that they held two weddings on the Saturday night prior to hosting 300 plus for a conference, all ran very smoothly and the food and beverage service was excellent. The valet and parking staff was very friendly, courteous and prompt, even throughout a burst of many people trying to check out and depart at the same time. I highly recommend this hotel for your stay in Portsmouth. July 16, 2014
Rated 4 out of 5 by Portsmouth Sheraton The air conditioning in the hotel was way too high and I got a cold. Also there is no cappuccino that for me is a big problem. It's difficult to send you this evaluation I should be able to submit any nickname and not answer wherever I choose not to answer July 16, 2014
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