Rated 3.9 out of 5 by 441
Rated 2 out of 5 by Bsam My recent stay
I stayed here once a couple of years ago and the staff was great and the room was better than I expected. Having to be in the area again a couple of years later for another function I figured I would stay here again given how my last stay was.
I'm a bit put off with the staff this time. They allowed my colleague to check in on my behalf but when I approached the front desk there's was no recognition I had been an SPG member or welcome back. Just you're already checked in. Your room number is xxx.
The room was nice but I feel like it could use some updating. Housekeeping charged me for a smoking fee when no one smoked in the room. They also decided to charge my colleagues CC even though mine was on file and they charged her twice for the room. Together there was over $800 in charges pending with the banks which are still being disputed.
When attending the breakfast the next morning it was like leftovers sitting around for hrs. Not very appetizing......
I had a good first impression but after this experience. I'm question if I will stay here again.
December 22, 2014
Rated 5 out of 5 by PeterVIP Sheraton Portsmouth before Christmas
Highest ratings for our family's stay. No, it isn't a St Regis, but it was a perfect weekend for our family. The staff makes it so outstanding.
December 21, 2014
Rated 5 out of 5 by BRS8 Wonderful Weekend
We recently spent a long weekend at the Portsmouth Sheraton with our grown children and spouses. The rooms were great, the service was great and the restaurant was delicious with great service. Perfect spot to walk the streets of Portsmouth from and leave the car behind.
December 9, 2014
Rated 1 out of 5 by MMACruise2014 Needs renovations and more amenities
We stayed in their privately owned 2 bedroom suites which was on the 4th floor. First when we walked in the ceiling had patches all over it. How long does it take to paint and cost when they charge $500 a night? Bathrooms were tiny and mirror was so high that I had to stand on my toes to see the bottom of my head. Had to leave the door open in order to fix your hair or you couldn't stand in front of mirror. Bed was somewhat hard which is not like any other Sheraton I've stayed in before.
July 5, 2014
Rated 5 out of 5 by guissippi The staff was EXCELLENT
We had a great stay, and Christina @ the front desk was helpful beyond our greatest expetations and even remembered us from a frevious visit.
Frank the valet was also very helpful.
Decor is a bit "tired' and could use a little sprucing up.
All in all - we LOVE Porstmouth.
November 30, 2014
Rated 2 out of 5 by Jack77 Disappointing
We were part of a Tauck Tour Sept/Oct 2010.
One of the specific reasons for joining this tour was the claimed standard of accommodation.
We have stayed at a range of Sheraton Hotels World wide but this hotel did not meet the claimed Sheraton ratings.
Sheraton should be very particular as to how it rates its hotels and the standards claimed to ensure confidence with their members.
March 6, 2012
Rated 5 out of 5 by Eileen7 we enjoyed our stay!
We were there for the weekend with our Kiwanis group, the only thing that I would improve was the pool was cold! Other than that the staff was fantastic and helpful, and the food we had was great.
November 24, 2014
Rated 4 out of 5 by LL19 Good Conference Hotel
good experience with a professional conference
November 24, 2014