Rated 4 out of 5 by holly462 holly
Thought the location was great, everyone was very friendly, and helpful, smiles from everyone, I truly appreciate that.
November 12, 2014
Rated 5 out of 5 by JourneysMother Jersey Girls Enjoyable Journey
My daughter and I took the long road trip up from New Jersey together and booked using our Star Points. We loved it! The staff was friendly and accommodating, the room was clean- just right for a 1 night stay in the lovely town of PortsMouth! The club floor was very good and so were our complimentary breakfast and the hors d'oeuvres were delicious and always avail!
November 9, 2014
Rated 5 out of 5 by Jeannie32 The staff was really helpful, kind and friendly..
We loved this hotel....it was nicely situated in the heart of Downtown Portsmouth. It was great to be able to walk to everything. The folks at the hotel were very friendly and great at giving us directions to get everywhere. We plan to go every year as we love gong to concerts at the Portsmouth Music Hall. Great place and a great city. Thank you all.
November 7, 2014
Rated 1 out of 5 by MMACruise2014 Needs renovations and more amenities
We stayed in their privately owned 2 bedroom suites which was on the 4th floor. First when we walked in the ceiling had patches all over it. How long does it take to paint and cost when they charge $500 a night? Bathrooms were tiny and mirror was so high that I had to stand on my toes to see the bottom of my head. Had to leave the door open in order to fix your hair or you couldn't stand in front of mirror. Bed was somewhat hard which is not like any other Sheraton I've stayed in before.
July 5, 2014
Rated 5 out of 5 by Debmnh experience
Micah Craft is wonderful. He goes out of his way to make our stay special! The staff at the desk and the valet people all made our experience the best it could be. Even our housekeeping gal went out of her way for us. It was the new chef, Adam, who we changed our mom's birthday plans to dine with him because of his food! We had originally planned to go downtown, but remembered how good our last meal had been.
November 3, 2014
Rated 1 out of 5 by Denisedro Disappointing
We were in town for a wedding. First we check in and our rate is $50 dollars more a night than the rest of our family. The Manager would not budge and insisted he could not do anything. Seriously not even a little bit. They put us on the fourth floor with dogs and hadn’t even told us. Anytime there was a knock on a door all dogs were a barking even at 12:30 at night. The room was awful, the floors were filthy, and the shower trickled and was warm not hot. We had a king poster bed with the POST right in front of the TV. When we checked out we told them of our disappointment, they said sorry that’s it. Never ever going back here again!
October 13, 2014
Rated 2 out of 5 by Jack77 Disappointing
We were part of a Tauck Tour Sept/Oct 2010.
One of the specific reasons for joining this tour was the claimed standard of accommodation.
We have stayed at a range of Sheraton Hotels World wide but this hotel did not meet the claimed Sheraton ratings.
Sheraton should be very particular as to how it rates its hotels and the standards claimed to ensure confidence with their members.
March 6, 2012
Rated 1 out of 5 by cancun Worst hotel.
The front desk employee was very polite and courtious. That is where it ended. When I entered my #370, I went to turn on the light switch and was left in the dark. I then tried another switch, same thing. It wasn't until I blindly groped along in the room to find a table lamp. I checked in at 9 PM. When I went into the bathroom I was taken back by the filthy condition of that room. Mucus splatter on the was and inside on the shower curtain. At 200.00 plus per night this is unacceptable. Last time I ever stay at a Sheraton.
October 23, 2014