Rated 5 out of 5 by Nemo15 This hotel has the perfect wedding venue
This hotel set in the quaint town of Portsmouth was perfect for our wedding venue. Everything was in walking distance from the shops and restaurants to the beautiful river and scenery, The staff and accommodations were fabulous!!! Our wedding from the ceremony to the reception was so special because of because of the them. Thanks Sheraton!!!
July 10, 2015
Rated 4 out of 5 by Lin44 Great Guest Services and Hotel Location
There are (2) staff members who deserve to be recognized. Christine in the Club Level and John in guest services. Friendly, helpful and went out of their way to help make our one night stay in town and at the hotel a great experience.
The hotels location to downtown shops, restaurants, etc. was excellent. Parking at the hotel is pricey.
July 5, 2015
Rated 5 out of 5 by Mer13 Fantastic, relaxing stay with beautiful view!
Wonderful stay at the Sheraton! From the moment we arrived to the time we left, excellent customer service was provided by all. We were provided an incredible complimentary upgrade to a Port Suite upon arrival and when the room wasn't quite ready, we were given complimentary drink coupons to wait at the bar--great perk! Christina's level professionalism, enthusiasm and kindness was above and beyond! The valet staff were all absolutely the best and always went the extra mile to help out and were super friendly!!! The pool was not available during our stay and the lobby was being renovated, so that was bummer, but we'll have to go back when they are done. Thank you for a wonderful and relaxing stay!
July 4, 2015
Rated 5 out of 5 by HappyCustomer75 Accommodating the Bride to Be
I called at the last minute to book the accommodations for my fiancee's bachelorette party. Let's just say things around our wedding haven't been ideal and to be perfectly honest almost disastrous at times. I've stayed and been to business meetings at this hotel a few times in the past, but this stay was for my bride and her guests.
After making the reservation on the website I called to make a few requests around the rooms to ensure the girls all had a good time and were close to one another. This is where their Manager, Micah, really helped me boost the girls up. He's a perfect accomplice and definitely went above any beyond to assist in making their weekend more comfortable and successful.
June 19, 2015
Rated 5 out of 5 by Akelly Can't wait to come back!
Upon my arrival on 6.3, I was immediately greeted by Mr. Alex Fisher and Mr. Micah Craft who explained that they had tried to reach me via email and phone but had been unable. Unfortunately, due to the high winds and rain the past couple of days a few of the rooms have received water damage and they were unable to accommodate me for that evening, they had already taken care of reserving me a room at another location (on their dollar), they called me a cab and provided me cash to pay for the ride, additionally they offered my free Starbucks while I waited for the cab and the bell hop was inside assisting me with my bags before the cab had even put themselves in park. They were able to accommodate me the following evening and upon my return to the hotel I was greeted by name by Mr. Micah Craft, who had taken the time to upgrade my reservation to one of their suites, additionally he took me to my room himself, showed me around and sent up a free drink from the bar. Everyone at the hotel took great care of me and made sure that I was happy, comfortable and enjoyed my stay, I recommend this hotel to anyone in the area. The staff was awesome and the location is walking distance to downtown and the view from my suite was spectacular!
June 18, 2015
Rated 5 out of 5 by craigo Our visit to Sheraton Portsmouth
Wife and I had a wonderful time again. We try to take a trip to Portsmouth Sheraton once or twice a year. As usual, the staff was friendly and helpful. I can recommend this hotel.
June 18, 2015
Rated 5 out of 5 by GrandJ Director, Special Events
We have worked with the Sheraton Portsmouth for many years for our annual meetings in NH. They are always so professional and attentive to our needs. Also, the hotel is very centrally located near everything that my guests would want.
June 18, 2015
Rated 5 out of 5 by TravsBestFriend Unexpected Experience
This was my first visit to Portsmouth, NH, and our stay was incredible from the start. I was genuinely greeted by the staff as a Platinum Guest and received recommendations about local restaurants to suit our interests. As we were checking in, the Director of Guest Experience, Micah Craft, overheard our conversation with the front desk staff and immediately came over and upgraded my fiancée and me to a Junior Suite once he learned that we had recently been engaged. He also arranged for us to receive a complementary bottle of wine in our room later that evening and really went out of his way to ensure that we had everything that we needed to make our stay perfect. Everyone that we encountered, from the valet attendants to the maid service attendants to the Concierge staff, were extremely pleasant and helpful and went out of their way to make us feel welcomed.
I highly recommend the Sheraton Portsmouth, and I am looking forward to the next time that I get to make it back for a visit.
June 18, 2015