Rated 4 out of 5 by LisaD Short visit with the kids
We stayed in the Hull Room with our children and were very pleased. Spent a lot of time at the pool. The water temperature was perfect and the pool was clean. If would have been icing on the cake if there was a hot tub. The view was fantastic. I loved watching the boats and cranes at work and so did the kids. We look forward to coming back in the warm weather so we can enjoy the roof deck part of the suite.
February 23, 2013
Rated 1 out of 5 by socalmaine update time
My fiance and I stayed in the sheraton for a night. A little mini vacation for us, much needed. Gotta say, i think its time for an update. I suppose I expected more for what i paid for. The pool wasnt at all what I expected..the scum build up along the water line was distasteful and the sauna wasnt working at the time we were there. The lamp shade in our bedroom was cracked. The headboard was in our room needs to either be replaced or repaired, we thought how awesome it would be to have a club level room, not impressed. Makes me wonder how the rest of the rooms in the hotel looked, worse than club level? I sure hope not! Not planning on a return visit to this hotel. Please note this are merely constructive comments in hopes that others might have a better experience than we did. I work hard for the money I make and I dont want to feel like I wasted it, which is what I felt I did
February 22, 2013
Rated 4 out of 5 by dblib Good, but some improvements would help
I enjoy staying at the Sheraton and the staff is always very friendly and helpful. The biggest area for improvement in my opinion is on the WIFI. As a business traveler (like many who stay there) this is important and the connection speed is usually not very good at the Sheraton. It is almost non existent in the fitness center.
Overall, appreciate the employees willingness to help any way they can
February 14, 2014
Rated 3 out of 5 by maesea The Triangle
We used SPG points at this hotel, so we had an SPG room, which now I am guessing the smaller rooms. Our room was shaped at a triangle, which was a little odd but the bathroom was way to small because of it. The wall is right in your face as your using the toilet .Our a/c unit in our room was a bit noisy and it never really kept our room cool even at 60 but I think it's because the shape of the room.
June 13, 2013
Rated 5 out of 5 by EdnSue Wonderful stay
The hotel is beautiful and the staff were very accomodating. We enjoyed a drink at the bar when we arrived and then a nice stroll through Portsmouth. We were there for the annual tree lighting and parade through downtown. Our room was small but perfect (queen) and very clean. Breakfast was amazing. The Sunday buffet had just about everything you can imagine including Prime Rib. We will be back soon!
December 7, 2011
Rated 5 out of 5 by Dennis72 Very Personable Hotel
I stayed on a overnight business trip in February 2013. The hotel is right near the water so I asked for a waterview room and was given a nice free upgrade with a view of the waterway. The receptionist was very pleasent. She gave us directions to a nice place for lunch, the Portsmouth Brewery, whcih had great food. The door guy took time to chat with me while I waited for my asscoiate and he told me about the town. Staff over all great, The restaurant has a great view of the water. The gym was very good, it has free weights. I was on the club level. The bathroom had a great three sided mirror and I always like the touch of the bowed shower curtain rod. I hate when you shower and the curtain moves in on you. And I usually have trouble going to bed in most hotels but the bed was just right. Would definitely choose again. Only set back as with most rooms you always need just one more outlet.
March 4, 2013
Rated 3 out of 5 by Ophelia Pool
The booklet in the room states a pool. The elevator indicated there was a sauna. There was no sauna. When we got to the pool it smelled of chlorine but when I looked at the pool there was a clear indication that it had not been cleaned. I felt if I had swam in that pool I would surely have gotten a fungal infection or some parasitic disease. There was a film of slime throughout the whole pool..
October 29, 2013
Rated 1 out of 5 by MHNH Gold Member has terrible experience
I recently stayed at this hotel on a weekend get away with my wife. At 11:45pm I called the front desk to let them know my room was vibrating from the music several floors below. The repsosne was that the music should be lower soon. In the morning when i spoke to the front desk the only response was they were sorry to hear our stay was unenjoyable. Awful customer service and so poorly handled.
November 18, 2013
Rated 5 out of 5 by MarianoB Rooms and amenities are great
The rooms are impecably clean and very modern. The beds are extremely confortable. The staff is exetremely friendly.
July 24, 2014
Rated 3 out of 5 by Jennifer68 Hotel was satisfactory
The hotel was nice, but I booked through Starwood and it did not thave the Starwood tag on the door, like the rooms across from me. It was clean and the bed was comfortable. We stepped downstairs to have breakfast and the food was fine, but the service was slow. We were also disappointed that the upstairs bar was never open on a Saturday afternoon/evening. I would still recommend this hotel.
January 23, 2013
Rated 5 out of 5 by BarbaraNC Excellent stay at Sheraton, Portsmouth, NH
The Sheraton in Portsmouth was a very pleasant stay as a convenient gateway to explore, on foot, a charming city.
Spotless and beautifully decorated room with a beautiful sunrise view, kind staff and convenient location took every concern out of our stop on a long road trip.
The Club level and service (evening snack and morning breakfast) were superb.
We hope to return for a weekend retreat!
January 5, 2013
Rated 5 out of 5 by Patsy19 This hotel is in a great location.
We stayed at this hotel to attend a wedding that was held in the area. The amenities were very nice, pool, exercise room. Rooms & common areas were clean and all the staff friendly.
The location of the hotel makes it an easy walk to some of the shops & restaurants in the area. There is a great variety of restaurants in the downtown area. We enjoyed our stay.
May 14, 2014
Rated 3 out of 5 by NY12 Up All Night
There were very loud guests running up and down the hallway late into the night and early morning hours, causing a commotion and keeping us awake for most of the night. They were clearly coming in after a night out, and were loud and inappropriate. The staff of the hotel was unable to control the situation, and as a result, we were unable to sleep and were quite unhappy.
April 20, 2014
Rated 5 out of 5 by RanaG Great Location, Excellent staff!!!
We are a family of 4 and this was our 2nd time in 6 months back at the Sheraton Portsmouth. That right there say's a lot! We were greeted by Micah at the front desk and his knowledge and super personality were very welcoming! Our stay this time was in a Port of Call Suite and it was amazing. The amount of space of the rooms and the views were spectacular.
We will be back!!! Thank you!!!!
July 5, 2013
Rated 5 out of 5 by Heintz32 Portsmouth -excellent
Great place, the staff was wonderful, especially Erin, the restuarant hostess. What would have made the place perfect would be spa facilities on the premises as many Starwood hotels have. Appointments can be arranged and an affiliated spa sends people, but nothing beats having it on-site for last minute needs. Also it charges for daily parking. But still no place in Portsmouth is better.
September 4, 2012
Rated 1 out of 5 by allgoodnamestaken No excuse for filthy and one very rude manager
The rooms on the fourth floor are in dire need of renovation and at least a deep cleaning. The second room I tried was SO bad I made the night manager come have a look, even he looked shocked at the condition of the room. It looked like a frat party had taken place recently and the maid forgot to clean up. Not sure what housekeeping is getting paid for because it is not cleaning. Even the ironing board cover was too dirty too use. I wouldn't even take my shoes off. I was a good sport when they tried to accommodate me until I came back and had no electricity in my room and the manager asked me if I tried the light switch and to go and wait for maintenance. It was then that I lost my cool. I wondered what I was supposed to do in a hot, pitch dark unfamiliar room while I waited for repair. Not sure how a fuse got blown if there hadn't been anyone in the room to trip it. I was already tired and frustrated after the parking lot I paid to park in was full, Shouldn't have to clean things like the fridge before I can use it. This was not worth the money in any way. I was surprised that after having to move twice, no parking, no electricity that there was no offer of a refund. They did offer breakfast but if the rest of the hotel was that dirty I was sure I didn't want to eat anything that came out of the kitchen. A note of apology from the gm would have gone a long way. Perhaps management should have a look at the rooms before you send people to them. After reading reviews that the property was dirty I even emailed the hotel in advance requesting someone make sure the room I was given was clean to no avail What a huge disappointment. The MOD on Friday needs some training on how to interact with guests. He was obnoxious.
August 12, 2014
Rated 4 out of 5 by JImB Restaraunt
The restaraunt is not open for lunch Saturday and also closed for lunch and dinner on Sunday. Although Portsmouth has many restaraunts nearby, there are times ( weather, health etc) that having an open restaraunt is important. Although room service is available, it is not the same and also stretches the staff. So travelers beware that the restaraunt is not always going to be available.
February 19, 2013
Rated 4 out of 5 by KDBeach This hotel has everything you could want.
My husband and I enjoyed our stay at this hotel - we were given a gift certificate to stay here and a gift certificate for a local restaurant. We used the pool, fitness center and went to the bar in the evening after our dinner at the local restaurant to have after dinner drinks. We've stayed here before and enjoy the area. I'd recommend anyone to stay here. Staff is great!
March 26, 2014
Rated 1 out of 5 by hugh123 Hugh Kelly / a few days from Platinum lifetime
# check in staff could care less about status
# up all night due to partying in room next/ across to our room. Called security / did not help much
# room waste paper baskets had trash from prior occupant
# no water in room
# could have had a free cup of soup but mo breakfast amenity
# not put on comcierge floor
will cancel my reservation this week and stay at competting hotel
January 28, 2013
Rated 4 out of 5 by jd245 The hotel location was great.
The hotel location was great. Walking distance to Portsmouth center. The hotel itself was wonderful and the club level was worth it. The only negative comment we have is the room despite us turning the heat down always was a minimum of 71 degrees. It was very hot and hard to sleep with the temperature so high! We even turned the ac on and it still did not lower the temp in the room
December 4, 2013
Rated 5 out of 5 by Beth24 Loved this hotel
Beautiful hotel. Very nice people who work at the hotel. Extremely helpful and caring
July 23, 2014
Rated 1 out of 5 by Edwin4065 A waste of money!
The bathrooms are dirty. The toilet seat cover was cracked. The furniture in the room was shabby; in fact one of the stuffed chairs was down to the wood in the arm rests. The air conditioner barely cooled the room even when on high. The daily parking fee was riduculous. The pool which is in the basement had sand on the bottom. Do yourself a favor and find somewhere else to stay!
September 3, 2013
Rated 2 out of 5 by CloggedSink Sink clogged, back up in the middle of the night.
I was incredibly disappointed in my stay at the Sheraton Portsmouth. In the middle of the night, our bathroom sink backed up. The gentleman who came up to fix the sink was kind and thorough, but the staff was completely unsympathetic when informed of the problem the next morning. I was not given a refund or even an apology. I will never return to this hotel or another Sheraton.
November 8, 2012
Rated 5 out of 5 by RMaj Hotel Stay
We had a fantastic time on our business trip because of the hotel. We were upgraded to Club Level and received the star treatment with free appetizers and breakfast each day. I would definitely come back to this hotel. The only complaint I could imagine was that I was on a corner room with a very strange layout, but it is inevitable that someone would get that room.
March 14, 2014
Rated 5 out of 5 by Jakiemon1 another great vacation
after a great visit last year, we returned to this hotel and were not disappointed. the staff were great, the location is perfect and they even surprised us with sparkling wine and chocolate covered strawberries for our anniversary. we'll definitely be back next year. my only issue would be the noise from a prom event going on below our room, but it was fine after midnight.
May 22, 2013
Rated 2 out of 5 by 6464 The hotel price point ($300/night) did not meet my expectations.
In-window HVAC, dated and noisy.
Room very small.
Top floor lounge food choices limited. Not indicative of restaurant offering, thus went off property to eat.
Parking off-site and gate operation spotty.
Pool under construction, no notification to booking guest of construction activity.
Overall, not a good deal for $300/night! If you like single ply toilet paper, stay here!
July 8, 2013
Rated 4 out of 5 by jimh A couple of problems
Great property, staff and food.
My only complaint is that eh baghroom sink didn't drain properly. Once it filled up it took a while for it to drain out. Initially, it ran fine but after a short time it filled and didn't drain with any speed at all.
Also, I thin your sheets and pillowcases are rough. Thread count needs to be upgraded or more softerner needed in laundering.
April 29, 2013
Rated 3 out of 5 by Unimpressed I'll stay somewhere else next time
I guess I expected more by paying more to stay on the Club Level. Arrived to find the room clean, yet small. Stocked mini bar didn't have the correct inventory, the bed angled downhill and was like laying on a mountain range. The television didn't work. I realize it's a hotel, but doors slammed all night long and any soundproofing seemed nonexistant. Not worth the money.
February 18, 2013
Rated 4 out of 5 by janice1221 location
Great location and very helpful staff
July 24, 2014
Rated 4 out of 5 by Sr1Raters Positive response to serious multiple issues
Room highly unsatisfactory with multiple serious issues. Unable to resolve issues on day of arrival.
In AM Spoke to Sarah, Director of Guest Experience. Very responsive to issues we brought up. She explained hotel in process of major renovations.
Would definitely give the restaurant 5 stars plus. Delicious food - wonderful service
Would return - excellent area to visit
July 19, 2013