Rated 5 out of 5 by leisuretraveler79 Great place for a relaxing and yet active holiday
The hotel exceeded our expectations in many dimensions. In particular, we were pleasantly surprised by breath of activities available (e.g., golf, tennis, fitness, culinary), the private beach and the very kind and helpful staff, paying a lot of attention to details. We have enjoyed our stay a lot.
July 27, 2014
Rated 4 out of 5 by TheAccessoryEditor An unfortunate experience at a beautiful location
I visited this property in July 2011 and it meet my expectations. The location is good if you don't have a car (which is really required in PC) as you have a few shops/gelateria right in walking distance. Also, the port is right in front of the hotel it is easily accessible by boat.
The room was very clean spacious, they upgraded me to a deluxe room since I am platinum. I wish the view was ocean but it was a pool view instead with a small terrace, which was nice.
The property itself is nice but if you are paying I recommend the other properties from SPG which are directly on the beach. This one required a boat ride to the beach.
Only complaint was that at the time free breakfast was not offered to platinum guests and the hotel staff charged me 70 euros for a breakfast for two, I was told when booking the reservation over the phone that breakfast was included. I had to fight with the hotel staff to get the charges removed stating that breakfast is never included. They then made me call SPG who had to investigate the charge for breakfast and didnt get back to me at all and left me guessing whether or not I would have to pay for the breakfast at the end of my stay. Also I didn't have 'free' breakfast everyday since I was worried they would charge me. This was ridiculous since I spent over a few hours working on this dispute over my vacation, calling internationally and everything else. I just thought the service from the staff was really poor here. They should never make a guest spend their time on holiday on the phone trying to find out about a charge. At the end of my stay the breakfast was free since again I WAS PROMISED BREAKFAST.
An unfortunate experience at a beautiful location.
November 14, 2012
Rated 3 out of 5 by Holiday00 Staff and Location
Your best assets are your location, restaurants and staff (especially in the F&B area) . We had 4 wonderful experiences in Il Pescatore and Pergola restaurants and daily felt well taken care of in the central bar. We felt your guestrooms and overall facilitaties are very average/not 5 star and need updating especially your spa/pool/beach offerings. We might also recommend to freshen your breakfast room and menu offerings.
June 28, 2013
Rated 5 out of 5 by jecka Fabulous stay
This hotel was the best Starwood Ive been too. The staff and facilities were wonderful and everything was done to make our stay perfect. The only negative I had was the cost of beverages which were even higher than central London where Im from. Apart from that everything was fantastic, we will definitely return!
September 1, 2014
Rated 5 out of 5 by issam Simply an exceptional hotel
I have been coming to Cervo Hotel for several years and never heve i been disappointed
The Staff are courteous and professional
The food wether in the Grill or Pescatore is excellent
The piano bar is very entertaining
Would recommend this hotel either for a conference, vaccation or a romantic week end
June 29, 2014
Rated 5 out of 5 by issam A unique hotel
Never has a hotel combined such facilities with such services. The staff are always at our service with a touch of professionalism.
The food wether in the Grill or the Pescatore is excellent.
Wether for a conference, holidays or week ends, I highly recommend this hotel. They make simply feel at home
June 27, 2014
Rated 5 out of 5 by Joe1975 Absolutely Amazing!
Unparallelled devotion to Customer Satisfaction.
This is the best of the best!
Front Desk Customer Service Professionals that made our stay simply unforgettable:
June 24, 2014
Rated 4 out of 5 by Lizzie56 Relaxing experience
The decor and helpful pleasant staff relax you. Perfect except for a slightly musty smell in the room.
August 20, 2014