Rated 3 out of 5 by NZ06 This hotel can be noisy.
The hotel is pretty good and I got upgraded to club level which is very nice. However staff starts at 6 am in the club level lobby and love to chat loud when seeing each other in the morning. A little bit more consideration for the customers would be nice especially on a Saturday morning. The carpets were being vacuumed by 8:30 am !!
Planes start flying into Bogota at 6 AM and the hotel is below the flight path.
I stayed 4 nights and most of the staff is very friendly. English language is very limited !!! The guy in the bar cannot keep up with the customer demands so it would be nice to see some help there. No alcoholic drinks at club level !!!
NZ visitor for business.
April 21, 2013
Rated 1 out of 5 by RL67 No SPG Recognition & poor service
I checked in around 10pm, one would think that they have time to get the room ready but no. The room has no bottled water and the minibar was locked, so had to ring to get water as well as the minibar unlocked. I have stayed at this hotel before but there is no consistency in the room amenities you get. First few times I stayed, it has everything but this time, no coffee percolator, no shower gel, no bathrobe, no slippers. The last morning, no hot water. I requested for change of linens, I was sitting in the room watching housekeeping cleaning my room but she just didn't change the linens. Totally unacceptable. They don't even welcome you as a platinum guest, no big deal.
August 28, 2014
Rated 3 out of 5 by JimR2035 Below Starwood average
Just finished staying at this hotel for a week on business. I wouldn't call the hotel awful but it does need a few things upgraded to get up to the Sheraton standard. Things that I was irated about was the hotel has no ATM. I got in late one night and couldn't even get peso's to tip my bell hop. The front desk will not convert money because theymdon't carry that much cash on hand. When I called the hotel to tell them I would be VERY late due to,plane delay the operator REFUSED to,transfer me to,the front desk then she could not understand English. I had to three way a call from my daughter-in-law who is from Colombia to make sUre they didn't give my room away. The Hotel enterance.........my driveway to my home is bigger and more impressive (which isn't saying much) Personally beds were way too hard, the shower design for my room #726'was a joke. The shower door only opens halfway and on one side. The shower head is on that same side of the door opening yet the hot/cold knobs are on the other side of the shower. So you have to get in to turn it on and if your not REAL fast you'll get hit with the shower water (see picture below). I understand that not every room was designed this way as we had 7 people here with rooms however THIS one was reserved for PLATINUM members like myself....I pity what the people get that aren't so SPECIAL. OH another thing about my favorite shower. I,leaks and when you get out there is a puddle of water on the floor which is why I presume they put a drian in the floor.....REALLY?? I did have problems with the Internet but they came up and fixed that immediately with a portable hotspot. Breakfast was very impressive in the restaurant or the "club floor".
Bottom line I would rate this hotel slightly below STARWOOD standards and above average for normal hotels because it is very clean
March 24, 2013
Rated 2 out of 5 by RL67 Not 5Star & no recognition
I checked in and they thanked me for being a platinum member. I was given a room, apparently it was not the SPG Preferred room nor was I given an upgrade or enhanced room. I got my room, there was no complimentary bottled water and the mini bar was locked. I rang guest services, they asked someone to bring me the bottled water and another person to unlock the mini bar. There was shampoo but no shower gel. I have stayed in hotel a few times and they do have shower gel but not sure why soap is preferred now. There are no other bathroom amenities except a shower cap. The room was serviced but again no bottled water. Previous stays, the room has a coffee/tea machine but this time, nothing.
August 24, 2014
Rated 1 out of 5 by KFS67 Terrible service, attitude, and over priced
Had a few major issues that prevented a good nights sleep; A/C not working, automatic blinds not closing, in addition to Internet not working. The room was also down graded from reservation, as opposed to upgraded as I am Platinum with Starwood. Hence, while possibly minor, quite annoying; no coffee machine, hair drier not working, no robe and slippers, no English newspaper, lack of bottled water.
Tried to speak with a manager the first mroning, but they were all "in a meeting", so left a detailed note. On my return back after a busy day around 5 Pm, nothing had been rectified, no voice mail or note acknowledging my issues, so called front desk, and was told, all managers are "still in a meeting". Only after I insisted speaking with a manger, did i get call back, the attitude was lackluster and i felt treated as if my business was not important. My problems were only partilaly resolved.
The breakfast and evening cocktail snack offering in the club lounge was not very good either. They even charge for a soda during, and you are lucky to get a fresh cup of coffee during the day.
October 20, 2012
Rated 2 out of 5 by misnstt SPG Stay Compensation Problem
The hotel staff especially in the hotel bar and Chimney Restaurant were excellent. Stay was booked through the SPG website and all requirements were met for a SPG stay. Hotel is denying the SPG stay with no reason given.
November 20, 2013
Rated 2 out of 5 by Tadeo31 Recent stay Sheraton Bogota
only one restaurant was open
March 20, 2013
Rated 2 out of 5 by Amour2013 Service
This hotel doesn't meet the SPG standards. Attitude of the staff is very poor. Even on check-in at the SPG member checking I was directed to the other side in a unprofessional way.
Room was far from clean and under the bed hasn't been cleaned for a long time.
Good is the free parking facility under the hotel.
November 13, 2013