Rated 3 out of 5 by BOB1234 you get what you pay for
was extremely disappointed with the end results at this hotel.
At check in the room I was in had the odor of someone not using deodorant. They moved my room. Needed some help with a present I was arranging, very little was provided. There was some confusion on their end about the breakfast included with my stay and was spoken to in a very rude and disrespectful way.
However, the banquet folks did an amazing job and while I wouldn't recommend staying there as a guest, I would recommend having an event there.
April 29, 2013
Rated 3 out of 5 by jovialjo The price was the cheapest
Too much noise from outside (sirens and garbage/delivery trucks) and the HVAC unit was so loud in the room. Didn't get the King bed I had reserved or the free internet my company had negotiated and I wasn't recognized as a SPG member and even though the desk clerk could clearly tell I was overheated from having walked the long way from the parking lot with my bags he didn't even offer a free bottle of water even though I requested one, he said he would charge it to the room. I was disappointed this trip.
September 10, 2012
Rated 5 out of 5 by Bob218 Great Unexpectations
In town for a week for a very intense process Assessment, the Team stayed at Sheraton, a short drive to our headquarters. All staff were competent, friendly and welcoming, my room was clean and quiet. The best part was the Cosmopolitan Bar - we met the first evening for a nightcap, ended up going back EVERY night because is was a such a comfortable, relaxing place to unwind. The lone bartender was a big part of my good impression: quick, efficient and good drinks, he had everything under control.
November 18, 2012
Rated 3 out of 5 by dilip30 Shortcomings
Many hotels far less expensive will provide
coffee and snacks in the lobby area in the morning. There will be some fruit available in reception areas or in rooms. Most offer wireless internet in rooms and a morning newspaper outside the room. I was disappointed that none of these were available. The reception hardly gave me any information about options for eating in or around the hotel. They seemed too preoccupied staring at their computer screens rather than communicating with customers.
May 18, 2013
Rated 2 out of 5 by TMTM front desk staff and other personnel weren't great
People issues encountered:
1) check in was really, really slow -- took almost 5 minutes to process each guest and took >5 minutes for the 2nd then 3rd counter staff to arrive
2) I asked for a room without an adjoining door, was told there was no door, but, of course, there was and my neighbor was noisy.
3) I asked for a newspaper to be delivered each morning, was told I would get one, and never did
4) there was nearly no toilet paper in my bathroom when I arrived
August 3, 2013
Rated 3 out of 5 by mrshjd Not good for an extended stay
This hotel regularly hosts week long training sessions, so you'd think that they would cater to those staying for extended periods of time. There are no refrigerators in the rooms. That would have been a huge convenience to me, especially since I was sick during my stay. I didn't want to have to take the shuttle into town every day to get food. The restaurant on site's menu is not the best and did not appeal to me.
September 15, 2013
Rated 4 out of 5 by Davyeng48 Always Nice
This is probably the fifth or sixth time I have stayed at the Reston Sheraton. The staff is always ready to help, the restaurant is good, the beds comfortable, and the room clean.
October 30, 2013
Rated 4 out of 5 by Melanie13 10/25/2013
Mostly everything was great with my room. I did have a probelm with the bathroom. The bathtub did not drain. I was constantly standing in water throughout my entire shower.
October 28, 2013
Rated 5 out of 5 by ChoralDirector1 This hotel goes out of its way to ensure my comfort
From the moment that I was picked up at IAD, my experience was extremely pleasureable. Complimentary shuttle service is provided and the driver called me by name for the subsequent four days of my stay. The restaurant is being remodeled and when completed, I'm sure it will be a terrific place to eat. The cocktail lounge is very comfy -- lots of overstuffed chairs and sofas. The high level of service and friendly, helpful staff provided the icing on the cake.
March 13, 2013
Rated 5 out of 5 by Whit Really stellar midweek stay
Though I stay in SPG hotels quite a bit, I've never written a review before. This experience was so positive that I just had to. The staff went above and beyond to be helpful, to me and to every guest with which I watched them interact. Pretty facility (and in the process of being renovated). Bar was relaxing, workout room was pristine, internet worked perfectly, food was good as well. Great Gold midweek benefits. Outstanding. Can't wait to stay here again!
April 15, 2013
Rated 2 out of 5 by Ray16 Accomodations June 30 through July 2nd
I am a SPG Gold 3 * Elite and had three reservations. Two reservations were for June 30 through July 2, and one reservation was for July 1 through July 2. This was the weekend of the storm in the area. My party was there for a funeral and I was very disappointed to arrive and have no room. I was not given any consideration for my SPG status and had to find accomodations elsewhere for June 30th. Apparently my rooms had been given to others the night before.
August 4, 2012
Rated 3 out of 5 by Johnnie8 Poor service
The wait for the airport shuttle was almost an hour. Then it took me to the wrong Sheraton. (Being out of town I did not know that there was more than one.) The driver did not ask ," which Sheraton. After arrival at the wrong hotel the clerk shrugged and offered to call a cab. No shuttle available, nor service to, the correct hotel. I took (an expensive) cab ride to the correct Sheraton. The shuttle service to the conference hotel was unreliable.
June 24, 2013
Rated 5 out of 5 by unidentified unidentified
We just achieved spg gold and they made us feel valued. We have been spg members for aout 15 years and this was the best treatment we have received. With the Club level shut down for renovations, we were offered free access to beverages and food that would have been complimentary, and offered free breakfast and appetizers without asking for it because of the shutdown. The staff remembered us and was very accommodating.
August 22, 2013
Rated 5 out of 5 by AuntyM Outstanding Staff Member
Everything about our stay was great, but what stood out was one staff member, who was at Reception, when he arrived on a rainy night, after an all day flight. This employee's name is Curt.
Curt not only greeted us warmly, but also correctly assessed that we were exhausted from our trip (we had just arrived on the airport shuttle) and did everything he could to provide us with a comfortable, restful stay. He assigned us a lovely room and called us a few minutes after we arrived in the room, to make sure everything was satisfactory...and it was! The room was extremely clean and well-appointed, as was the hotel, in general.
We were also impressed by the reasonable rate for your "Park-Sleep-Fly" program and felt most comfortable leaving our car there.
To be honest, there are a few great hotel chains out there, but having staff members like Curt, will make us repeat customers!
August 5, 2013
Rated 2 out of 5 by dalaisama Poorly addresses identified issues
I don't like to downgrade hotels based on the existence of problems. It's more important as a frequent Starwood customer in how those issues are addressed. My last stay at this hotel -10/2012 - I discovered that my room was infested with ladybugs. When I reported that problem to the front desk, the response I got was "sorry, what would you like me to do about it?" No offer to clean, no offer to change rooms, no offered options whatsoever. As I had only 1 night left and ladybugs don't particularly bother me, I left the front desk with a puzzled look on my face, stayed my final night with my new roommates and left.
That said, with the wealth of Starwood properties within a stone's throw of this property - not to mention the other brands that have rooms in the Dulles area, I'll never stay at this hotel again and recommend to all others to do the same.
October 27, 2012
Rated 5 out of 5 by Mewbeast Excellent last minute stay
Stayed here for two nights because of Hurricane Sandy. Hotel staff was fantastic. In particular, Jamal at the front desk was amazing. I have 240 stays at Starwood properties so far this year and I can confidently say that Jamal is among the best Starwood staff. He even found a way to get me breakfast after the lounge closed because I was at the airport tryin to rebook my flight. If you're stuck at Dulles, this is a great place to stay.
November 1, 2012
Rated 3 out of 5 by rockytop Mixed Results
Easy free parking, good location. The room temperature got too hot every time the heat came on. Woke me up all night long. And got too cool in between. The service at the Cosmopolitan and Syrah was extremely slow. One would think that extra staff would be on hand for such a huge event - the Mid-Atlantic Flute Fair - and that you would offer special hot lunch options that are efficient. We come every year - it would be simple to note.
February 18, 2013
Rated 5 out of 5 by JohnVRE Great Staff
I wolud like to thank Kurt at the Front Desk for being a great Guest agent. He displayed true customer service skills and a professional attitude.
I also want to thank Harris for being understanding towards guest needs. Harris was both friendly and accommodating. It is with personnel like Kurt and Harris that makes anyone return and repeat the wonderful experience one can have away from home. Thank you both.
July 2, 2012
Rated 5 out of 5 by MarG6 "Once again we enjoy our home away from home"
Our stay at the Sheraton in Reston was full of great experiences.
We catch up with all the nice people that works at the hotel as if we were visiting our family .
The hotel is having renovations done,but all the staff was available to help and make sure we get the same quality of service we used to get.
We would like to thanks all the staff: the front desk people, the shuttle drivers, the housekeepers ladies and maintenance crews, and at last but not least the personnel at the Syra Restaurant, all of them keeping up with their oustanding work and services. Thanks so much for making sure our kids have yummy cookies and a refreshing drink after summer class.
Because we spend many weeks and we stayed with our children, we also enjoyed the pool and experienced the kindness of the life guards,always ready to provide their best.
Overall, we do strongly recomend to stay at the Sheraton in Reston, Virginia.
July 23, 2013
Rated 4 out of 5 by GregW Good business hotel
This hotel is a bit out of the way, but not too far off the beaten path. They have a shuttle that will take you to Reston Town Center (and back). Not far from Dulles. But also not much in the nearby vicinity if you like to walk (there is a Chili's and Reston Kabob).
The restaurant in the hotel itself is okay, but not open very late except for bar food.
Parking can be a problem when the hotel is full.
February 20, 2013
Rated 5 out of 5 by John4321 Excellent service and staff
Would like to particularly commend Jesse at the front desk. Saturday night I asked Jesse whether the hotel would have the Sunday Wash. Post in the morning. Next morning there was the paper outside my door. Great surprise and service!
October 1, 2013
Rated 5 out of 5 by Chartreuse Awesome!!
I loved the entire look and feel of this hotel... it was beautiful, the rooms were immaculate and the housekeeping staff & staff in general - front desk, bar, restaurant - were excellently accommodating! I was sad to see no fridge in my room as I am an avid water drinker throughout the day, so I had to keep going down the hall to refill my ice bucket in pajamas! Minor, Minor... this hotel was GREAT!!
December 28, 2012
Rated 5 out of 5 by LazyMan Wonderful Place to Stay
I rated "facilities met my expectations" only 4 stars because I had difficulty getting up the incline with my bags from the parking lot where I parked my car to the front door , it is very steep as I am handy capable and had to carry my luggage . Food was good and the staff was very friendly.
Too bad there wasn't another way in the hotel for wheel chair customers, if there was, no one told me.
September 9, 2012
Rated 5 out of 5 by marlena Courtesy and going beyond the norm
Front desk staff were extremely helpful before "Sandy" in securing additional nights if needed & then were just as courteous cancelling because I was able to leave on virtually the last flight out of Dulles. Hotel was extremely tolerant about singing & dancing "way past the hours" in our organizations' hospitality suite. In fact, the entire hotel was very quiet including my neighbors. KUDOS!
October 31, 2012
Rated 2 out of 5 by Mike123 Inattentive staff
I checked into the hotel and was directed to my room (a long ways from the lobby). I finally got to my room and the keys were inoperable. I used by cell phone to call down to the desk to have some working keys sent up to me. 35 (yes 35) minutes later, my keys were brought up. This after several calls to the front desk. NEVER was there an appology for the non working keys or the delay.
April 19, 2013
Rated 5 out of 5 Wonderfully Relaxing Stay Eventhough on Business
Thanks so much for a quiet, clean and comfy place to come "home" to after 10 hr days on the road. Your staff was so cheerful and helpful. The Reston VA hotel is very well kept and in an ideal location. The food from the bar, as well as the breakfast buffet, was amazing, far exceeding expectations and the typical hotel fare. I always choose Sheraton when I can for these reasons.
April 7, 2013
Rated 5 out of 5 by ammo1950 Well Done!
Our recent stay at the Sheraton Reston was nothing short of OUTSTANDING. The food, beverages and facilities were wonderful. However, most noteworthy is the quality of your employees. Everyone, without exception, was top-notch.... professional, friendly, neat and genuinely made us feel as though we were valued guests. Thank you very much for making this a stay worth remembering.
November 1, 2012
Rated 4 out of 5 by PaleoGuy Mixed feelings...
Sheraton Reston - room was very nice, clean, bed very comfortable, I like the different kinds of pillows to choose from. Strong, free internet connection is always a must, and delivered here.
I had to wait almost an hour for the shuttle, however, even though the staff promised several times it would be there in "just a few minutes". There were 7-8 people waiting, middle of the day. Otherwise, the shuttle service was very good.
I was at a conference there for a group of 150. I needed to show some computer software, intending to use a monitor brought by the host of the conference. The monitor failed, and I tried to find one to rent. The desk clerk was certain that the hotel had nothing of the sort, but the conference host knew that they did. However upon finding the AV guy, they wanted to charge $250 for a monitor for just a few hours. Of course, one can go to any retailer down the street and buy a big screen monitor for that. I felt like instead of trying to help out the customer, the hotel was gouging me. Really, why the ridiculous cost of rental???
September 20, 2013
Rated 2 out of 5 by mac518 Need some faster answers
Staff was slow in responding to several minor issues: did not have two robes in the room upon arrival (none there), when asked for TWO delivered ONE (had to ask again); towel rack in bathroom fell off, not repaired during stay; shower head leaded BADLY, not repaired during stay. Staff DID try to respond (my thanks to Jesse for trying his best).
July 15, 2013
Rated 5 out of 5 by Terry27 Great staff
Meals were excellent! service was friendly and efficient. Manuel was great looking after our needs. He "reserved" our table in the restaurant. They checked up on us the day wife was sick.
The evening desk representative was great loaning us a wheelchair throughout our stay.
Haroon took us on a tour of Washington Your driver was very helpful and much appreciated.
December 29, 2012