Rated 4.1 out of 5 by 157
Rated 1 out of 5 Rude and unwelcoming
My interaction with the rooms manager was horrible. I had to call 4 times and wait on hold the last time for over five minutes to get a rude and inhospitable response. I WILL NEVER STAY AT THIS OR ANY OTHER SHERATON AGAIN!
December 13, 2013
Rated 5 out of 5 by PamyCST Smiles everywhere
I was most impressed that the staff in every part of the hotel always had a smile, always greeted me warmly. The staff's actions made me feel as if MY needs (not theirs) were their focus. A hotel room is a hotel room - what makes the difference is the atmosphere that is created by the staff!
Congratulations and Thank You!
December 9, 2013
Rated 5 out of 5 by Deb1949 Pet Friendly
I always travel with my dog who is working on his therapy dog certification. Staff was great in making sure he had his comforts too! Great dog bed and food bowls! My bed was so comfy!
December 9, 2013
Rated 3 out of 5 by StanBob Filthy Shower in Room 678
How many months will it take to finish the sixth floor club room? It has been closed for renovation all this year.
December 4, 2013
Rated 3 out of 5 by Puck Slipping
I've stayed at this hotel numerous times in the past few years and this past visit was a disappointment. First, the in-room coffee maker did not work (only made partial cups) and had to be replaced. The staff did replace it when when I brought it to their attention. I spend a fair amount of time working in my room and a working coffee maker is important for me. I also selected the "green" option to decline daily housekeeping. However, the cleaning staff did not replenish coffee supplies or water. The staff should still replenish rooms with such supplies even when guests decline cleaning and new linens. Finally, on the third morning of my staff, the hotel had a total water outage, causing me to leave the hotel to shower and shave at my office. It was not a good morning. This was not a good stay.
November 23, 2013
Rated 4 out of 5 by rodrider Comfortable Stay
My room was very comfortable and the hotel was clean. Breakfast was delicious and offered a great variety.
November 27, 2013
Rated 1 out of 5 by wittnov Sheraton - Water Outage
I was extremely disappointed with my recent stay at the Sheraton as the water went out , not once, but twice on Tuesday November 19th and Thursday the 21st, at critical junctures when I need to be ready/prepared to leave for meetings. I was also very disappointed with how the staff handled the situation when I called and ask the status/situation. I have contacted the Sheraton to discuss my bill and hope they will take action to make this right.
November 22, 2013
Rated 4 out of 5 by RASCE Reston business traveler
The hotel staff were very professional and helpful. The local shuttle service was useful and Maria at check-in was very welcoming.
November 17, 2013