Rated 5 out of 5 by SandySF Hotel was clean, comfy, and classy
Shuttle service was great, club room was great, restaurant could've had a better vibe, and pool was under construction. Employees were friendly and met my needs when it came to room service and holding on to my luggage.
July 1, 2013
Rated 5 out of 5 by Lindalouand2 great park and fly package
The hotel offers a good park and fly package for Dulles airport. The shuttle was prompt. The hotel was easy to work with even though we had an arrival time of 7 in the morning because of our flight schedule.
April 7, 2014
Rated 5 out of 5 by MarG6 Always grateful to have a home and a nice family to visit again
It is just like coming back to home and find the nice people who works in Sheraton Reston, always welcoming us with a sincere smile, it is like visiting my family!
Thanks every body at Sheraton Reston.
December 16, 2013
Rated 5 out of 5 by Deb1949 Pet Friendly
I always travel with my dog who is working on his therapy dog certification. Staff was great in making sure he had his comforts too! Great dog bed and food bowls! My bed was so comfy!
December 9, 2013
Rated 5 out of 5 by anot stay at sheraton
Ti was superb for helping my cousin get the best deal for celebrating their wedding reception in the hotel. The food was great, the service was excellent, the room was super clean
April 7, 2014
Rated 5 out of 5 by caddyconsultant In town for Cadillac
I am on the road every week and this hotel far exceeded my expectations even though they were in the process of some renovations. Excellent staff and I enjoyed the pool to unwind
July 24, 2013
Rated 3 out of 5 by 20140522 Rm 571
Room 571 had a strange design. It seemed as though it might have been designed as a handicapped room. The toilet and shower have some real drainage problems.
May 22, 2014
Rated 5 out of 5 by ValTiffani Nice place to stay in Reston
I have stayed at this hotel many times when in the Reston area. Check-in and Check-out are simple and quick. The rooms and bed are great. Breakfast was okay.
April 10, 2014
Rated 5 out of 5 by Eastone Convient place to work and play a golf
Excellent for staying in a close distance from Dullas with a competetive price and to work in Reston area and walking distance to a Reston National Golf course.
August 18, 2013
Rated 5 out of 5 by missdee03 This hotel has great features and staff.
The hotel staff was very accommodating and the room was very comfortable. I would stay here again. Excellent shuttle service to the Reston Towne Center.
August 7, 2013
Rated 5 out of 5 by BusinessTrip2014 Business Trip
Great greeting at check-in, wonderful room and staff. The shuttle was a big plus
March 28, 2014
Rated 5 out of 5 by susan20132013 Amazing/Fantastic Service at the Sheraton Reston
the service provided by the Sheraton Reston is outstanding. the front desk staff couldn't be better. i received this amazing service from Jesse, Justin, Amine,Sara, Chantell, Miriam, Patrick and Maria - hope i haven't left anyone out. they are all terrific. from the dining service staff, outstanding service was provided by Shanaz, Conseulo, Vico, Esperanza and the other staff too. the new staffer in the lovely club lounge was also very helpful. it would be great if hamburger/cheeseburger sliders could be added to the appetizer menu both in the club lounge and the bar. also, chicken tenders would be a welcome addition to the same appetizer menus.
June 12, 2014
Rated 5 out of 5 by Sarah48 The staff was super friendly.
The staff made us feel like returning for another weekend stay.
May 27, 2013
Rated 5 out of 5 by Knox16 Good value
weekend rates here are superb especially for seniors
August 19, 2013
Rated 5 out of 5 by gateBusinesswoman Very cLEAN AND cHIC!
sTAFF WAS AWESOME.. rOOMS WERE VERY CLEAN..
August 13, 2013
Rated 5 out of 5 by Newyorker7 Very welcoming
Excellent staff, rooms and restaurants
February 23, 2014
Rated 5 out of 5 by Kathy2222 Reston VA
It was a very pleasant stay.
June 20, 2013
Rated 5 out of 5 by Troy50 This Hotel has EXCEPTIONAL Staff
I have been an SPG Member since 2002 and have enjoyed Elite Status for the last 9 years. Since 2010 I have frequently traveled to Northern Virginia for business and leisure. The Sheraton Reston is officially my personal Home in Reston, Virginia! Although the accommodations are very nice, anyone willing to spend enough money can build a hotel with nice accommodations. What makes it a GREAT ... EXCEPTIONAL place to stay is its staff ... Housekeeping, Banquets, Engineering, Front Desk, Sales, etc. It's like every staff member treats you as though you are a personal friend or family member of theirs visiting their personal homes. I never feel like a "guest" at this hotel.
I so enjoyed my many stays at this Hotel over the years that I contracted this property to host my family's very first Family Reunion this past Memorial Day Weekend. Yes, the staff are that GREAT that I brought my ENTIRE family from Connecticut and New Jersey to spent a weekend here and celebrate 180 Years of our Ancestry!
Although I am extremely appreciative of all the staff, there are a few I must give Honorable Mention. Every Front Desk personnel who worked during the event - especially Jessie who always is right there to lend a hand. Also, there was a new member of the Front Desk team who was in training but did not fall short at all in delivering the quality of service the Reston Front Desk is known for.
To the "Conductor" of the weekend - Jamie from Sales. I do a great deal of large-scale Event Planning and she is by far one of the most exceptional Hotel Convention Service Managers I have worked with.
And then there is the Hotel Restaurant. Shahanz, Carmen, Consuela, Manuel, Patrick and Patrica. Exceptional Service, Delicious food, warm smiles, etc.
My comments are not exclusive to the experience from this past weekend ... but the experience I have had every time I have stayed in Reston.
May 27, 2014
Rated 4 out of 5 by CA28 Excellent business hotel
I really enjoyed the complementary shuttle service from and to the Dulles airport.
When I enter to the hotel for check-in, only one person was serving at the check-in desk even though 8-9 people were in line. Later one more person served for check-in. I got the similar experience at the time of check-out.
The room was clean and quiet. The bed was very comfortable, and the WIFI worked great.
I asked the wake-up call at 6:30 pm. The staff told me that it was all set-up. However, in the next morning, I did not received a wake-up call. Luckily, I woke up before the wake-up time I requested. But, the hotel never provided me a wake-up call, which was not good.
September 14, 2013
Rated 2 out of 5 by NonComplainer Worst SPG stay by far
First nite, I wanted to watch college football championship, tv quality was so bad it was useless to attempt to even listen to the audio.
second nite, flimsy door access to the other room and I got hear what the room next to me wanted to watch, and it wasnt even bad quality. hmmm.
I notice there is no frig or in room amenities.
Place looks like it was build circa 1940, and its really been used.
I called service desk and got patronized and treated like I was complaining. They never offered to do anything about my issues except call the person next to me and have them turn down the tv. Arent they paying for a room too?
I will be checking out tomorrow and going to another hotel for the rest of this week. I stayed next door at the Westin Reston, and the experience was so much nicer. I have to be here next week and guess where I wil be booking my stay next week
This is the first time I have ever took the time to write a review for any hotel I have stayed at. It was truly a very bad expereince.
BTW I looked up the form response this hotel gives to its review submitters, very touching and heart felt appreciation for your customers
January 13, 2015
Rated 5 out of 5 by Platinum1202 Outstanding Service!
I am a Platinum business traveler and have traveled around North America and this hotel rates as one of the best for service. They truely went above and beyond to ensure I was comfortable during my entire stay. Consuelo and Manuel were outstanding in the restaurant. Bridgett, Teresa and Jessee were outstanidng to ensure I was taken care of and truely made me feel like I was home!
January 5, 2015
Rated 5 out of 5 by YogaMom88 Nice hotel for kids
I've stayed at this property for business & liked it enough to bring my kids for a Labor Day weekend. Location is great if you're looking for a quiet, tucked away property that's still conveniently located near the Metro and 355 shopping. The double room was spacious yet cozy. We had a movie and room service night in. The food was good and service was great. We went to the pool every day and except for one particularly overzealous life guard, the kids had a great time (what life guard doesn't allow Marco Polo??). My one complaint is that there aren't enough towel racks in the bathroom to hang 4 bath towels.
September 5, 2012
Rated 4 out of 5 by ScottPlusVBGroup Very Accommodating Staff
We had an issue with the HVAC unit under the window (extremely noisy) so I called the front desk to see what could be done. They upgraded us to a suite that had quieter HVAC units and it was very comfortable. Because we were in a suite, our room became the gathering place for our group to watch a DVD movie. Unfortunately, nobody had a DVD player outside of a laptop PC. I contacted the front desk and they found a video cable that allowed us to connect our laptop to the TV. That worked out really well and everyone enjoyed watching the movie. I was very appreciative of the staff's efforts to meet our needs.
February 19, 2013
Rated 3 out of 5 by DanielOCnutraMetrix nice staff and property
Was impressed with the grounds and property immediately. Maria at front desk suggested a free WIFI upgrade as a Starwood Guest, which I appreciated a lot. Flor from housekeeping was also very accomodating with an additional toiletries (q tips ) packet.
i was disappointed the ice machine on my floor was broken. Was not fixed within the 3 days of my stay, though guest services said an engineer would be alerted. Manager on duty was accommodating to go to the restaurant(which had good food and service) and get me a bag of ice for my immediate needs.
so...great staff but broken ice machine on 3rd floor.
April 14, 2014
Rated 5 out of 5 by Soccermom Warm and Inviting
We arrived around 4:30pm on a Friday after a long drive from NJ and were greeted with a big smile at the front desk.
We checked in quickly and walked through the warm and inviting lobby and were greeted once again with fresh baked cookies and cider in the lobby. My kids were so excited. The first thing they said was is "Grandma here" becuase her cookies are in the lobby. My husband chuckled and walked over and had to try one...he had the same reaction as my kids.
The location of the hotel was perfect. Close to highway and many different stores.
The room was very comfortable and roomy.
December 7, 2011
Rated 2 out of 5 by Khozama6 Its really needs good management and cleaning staff
My observation are as follows:
1- house keeping did not clean my room very well and never changed linen and comfort during my stay although i talked to them several times.
2 i found unclean towels.
3 i found on first day socks probably from a previous guest.
4 my children bed never cleaned nor properly made. Everyday we do it ourselves.
5 every morning we woke up early because of loud chatting and laughing between house made. We told them to be quite but they do not listen
6 the hotel changed door locks while we are sleeping
7. Fire drill during last day
8 carpet is old and dirty
September 7, 2013
Rated 4 out of 5 by Andy15 Club lounge?
Overall had a good stay. I was there Friday and Saturday. I went into the Club Lounge a few times and all I saw was a bowl of apples and soft drinks in the fridge. There was no continental breakfast, etc. Maybe because it was the weekend? Found it strange, because when I checked in, they explained all the amenities in the lounge.
Wi-fi was spotty, unless I was in the work-out room. Unusual in this day and age.
December 8, 2014
Rated 5 out of 5 by susan20132013 great service at the Sheraton Reston
the Sheraton Reston provides outstanding service. the front desk staff go above and beyond. they include, Jesse, Justin, Julianne, Maria, and Amine. Ms. Shanaz - dining services manager does an amazing job. her consideraton is most appreciated.
April 24, 2014
Rated 3 out of 5 by JMS808 Needs improvement
Food offered in the club lounge was very substandard compared to other Sheraton locations. Check out process was very frustrating. Did not receive my statement the early morning on the check out date, as I do with other Sheraton locations. Video check out in the room was not available to review the statement and to check out. No one was at the front desk at 5:00am when I needed to check out.
December 6, 2014
Rated 5 out of 5 by susan20132013 Fantastic Stay at the Sheraton Reston
the staff of the Sheraton Reston provide the highest level of service. the front desk associates are amazing. they include Jesse, Amine, Maria, Teresa, Sarah, Dave, and Patrick. the dining service staff are also outstanding - including the wonderful manager - Ms Shanaz - along with Consuela, Vicco, Esperanza and Raj. all the Sheraton Reston staff go out of their way to be especially helpful. lastly, the newly renovated rooms are just lovely.
November 28, 2014