Rated 5 out of 5 by Deborah87 Staff
Your staff members were very pleasant, informative and readily assisted with any questions or concerns. That extends to all staff members I encountered From front desk check in, employees cleaning rooms and staff I came across just walking down on the hotel.
June 30, 2014
Rated 4 out of 5 by Katherine08 Staff Service
I arrived before noon. I was not expecting a room to be available. The person behind the desk went out of her way to make be feel welcome and comfortable as she investigated when a room might be available. I was in my room within 30 min.
June 29, 2014
Rated 5 out of 5 by hokewike Thank you
as soon we arrived the front desk was very courteous and he was very helpful what we request. thank so much!!
June 28, 2014
Rated 2 out of 5 by foozer out of date, needs refurbishment, expensive
My room was stuffy and smelled a little. Maybe it was just high humidity but I think it needed a deep cleaning. The paint is peeling off of the roof of the entire facility. The breakfast bar was extremely expensive and the food was not that great. The exercise room had cheap equipment and the treadmills faced away from the TV. Overall I was very dissapointed and I will stay elsewhere next time.
June 26, 2014
Rated 4 out of 5 by Salma89 this hotel has a great feature
the staff are extremely cooperative especially employee named Jesse
June 24, 2014
Rated 3 out of 5 by 9left Best 3 star rating stay
Staff was great from beginning to end.
June 18, 2014
Rated 5 out of 5 by Lilylight Restin' at the Reston Sheraton
My husband and I had a wonderful weekend at the Sheraton. The conference facilities were perfect, our room spacious and comfortable and the staff friendly and very helpful. Without reservations - pun intended - I would highly recommend the Reston Sheraton.
June 16, 2014
Rated 5 out of 5 by Plat75Patrick New Club Lounge worth the wait
No idea what the previous arrangement was like, but I can say the space is fabulously functional for dining. Although I had breakfast in my rate, did stop through to check out the morning chow and I will NOT pay for (the really good buffet) breakfast in the restaurant going forward. Bridgette is obviously delightful, looking forward to returning soon.
The domestic hot water temperature adventure needs addressed, appreciate the front desk's response to this very serious matter.
June 14, 2014
Rated 5 out of 5 by susan20132013 Amazing/Fantastic Service at the Sheraton Reston
the service provided by the Sheraton Reston is outstanding. the front desk staff couldn't be better. i received this amazing service from Jesse, Justin, Amine,Sara, Chantell, Miriam, Patrick and Maria - hope i haven't left anyone out. they are all terrific. from the dining service staff, outstanding service was provided by Shanaz, Conseulo, Vico, Esperanza and the other staff too. the new staffer in the lovely club lounge was also very helpful. it would be great if hamburger/cheeseburger sliders could be added to the appetizer menu both in the club lounge and the bar. also, chicken tenders would be a welcome addition to the same appetizer menus.
June 12, 2014
Rated 4 out of 5 by Tammy2 Central location
Well located to restaurants and airport with complimentary shuttle service to and from the airport.
June 9, 2014
Rated 5 out of 5 by BLW65 My 2nd chance to review--still fantastic!
I have had the opportunity to stay at the Sheraton Reston twice recently. My first review was extremely positive! My 2nd review, this one, can only restate the extremely positive experience that I have had at this hotel! Everyone from the front desk to the bell staff to the restaurant was wonderful! If you get a chance to have breakfast here, ask for Manuel's table--very helpful!
June 8, 2014
Rated 5 out of 5 by Traveler40 Excellent location and facility
Location of hotel was excellent. Quiet area. It was like an "island" in the midst of all the traffic etc. Staff were friendly, courteous, helpful. Restaurant was very good and staff friendly - at all breakfast lunch, and dinner. Definitely enjoyed our stay and will return on our next trip to the area. The computers in the lobby area were also helpful. Thanks!
June 4, 2014
Rated 1 out of 5 by nickohtime OK yet again not bill sent on email
I get tired of calling for a bill that was promised to be sent to my emial so i can easly apply it to my expense reports. Another SPG service that is broken.
June 1, 2014
Rated 5 out of 5 by susan20132013 The Sheraton Reston provides the best service
fantastic service at the beautiful newly renovated Sheraton Reston. the front desk staff - including Jesse, Justin, Chantell, Amine, and Maria - all provide excellent service. the dining staff - Shanaz, Conseulo and Vico - are also outstanding.
this hotel has the BEST SERVICE!!!
May 31, 2014
Rated 5 out of 5 by WhyDoIHaveToPickANickname I always sleep well at the Sheraton
It's a bit out of the way, and there really isn't a whole lot to do in Reston if you're on vacation, but for business travel -- if you have to be in the area -- this hotel is my first choice.
May 31, 2014
Rated 5 out of 5 by Troy50 This Hotel has EXCEPTIONAL Staff
I have been an SPG Member since 2002 and have enjoyed Elite Status for the last 9 years. Since 2010 I have frequently traveled to Northern Virginia for business and leisure. The Sheraton Reston is officially my personal Home in Reston, Virginia! Although the accommodations are very nice, anyone willing to spend enough money can build a hotel with nice accommodations. What makes it a GREAT ... EXCEPTIONAL place to stay is its staff ... Housekeeping, Banquets, Engineering, Front Desk, Sales, etc. It's like every staff member treats you as though you are a personal friend or family member of theirs visiting their personal homes. I never feel like a "guest" at this hotel.
I so enjoyed my many stays at this Hotel over the years that I contracted this property to host my family's very first Family Reunion this past Memorial Day Weekend. Yes, the staff are that GREAT that I brought my ENTIRE family from Connecticut and New Jersey to spent a weekend here and celebrate 180 Years of our Ancestry!
Although I am extremely appreciative of all the staff, there are a few I must give Honorable Mention. Every Front Desk personnel who worked during the event - especially Jessie who always is right there to lend a hand. Also, there was a new member of the Front Desk team who was in training but did not fall short at all in delivering the quality of service the Reston Front Desk is known for.
To the "Conductor" of the weekend - Jamie from Sales. I do a great deal of large-scale Event Planning and she is by far one of the most exceptional Hotel Convention Service Managers I have worked with.
And then there is the Hotel Restaurant. Shahanz, Carmen, Consuela, Manuel, Patrick and Patrica. Exceptional Service, Delicious food, warm smiles, etc.
My comments are not exclusive to the experience from this past weekend ... but the experience I have had every time I have stayed in Reston.
May 27, 2014
Rated 5 out of 5 by BaiLama Awesomeness
I stayed at this resort with my two boys for a soccer tournament. The check in was smooth and the staff were splendid. The rooms are great and the Internet was free and fast. I am a SPG Member and of course I stayed at the member section at an affordable price.
May 26, 2014
Rated 3 out of 5 by 20140522 Rm 571
Room 571 had a strange design. It seemed as though it might have been designed as a handicapped room. The toilet and shower have some real drainage problems.
May 22, 2014
Rated 4 out of 5 by MayReston Great staff and convenient shuttle service
Although I had great interactions with your front desk staff, and excellent service from your shuttle both for local travel to the Reston Town Center and the airport, my multiple experiences in the Cosmopolitan Bar and the Syrah Restaurant were less than satisfactory. Although the staff were pleasant, it seemed from the customer perspective that you were understaffed to manage guests, particularly when you had multiple guests from the organized meetings being held in your facilities need service. Two separate nights (13May and 15May) in the bar I waited a prolonged time for service and to receive the bill, and lunch on May 15th was so delayed for many of our participants that we were forced to change the schedule of the meeting. I will note that for the buffet breakfast I was seated quickly and your coupons negated the need for a bill delivered to the table which worked very well. I suspect that these issues could be easily solved with staffing management focused on predicting when additional staff are required for planned meetings.
May 19, 2014
Rated 4 out of 5 by Dar05 Great Hotel
This hotel was located next to the airport and provided shuttle service to the local mall and to the airport.
May 19, 2014
Rated 5 out of 5 by tired46 Super late night front desk staff
Being sent there by United due to UA's too late arrival was not a choice, but I must say everyone there from the check in staff to the great shuttle driver the next morning, was excellent. Didn't want to be there, but you made a bad experience much more bearable.
May 15, 2014
Rated 3 out of 5 by Odie48 Rooms too small
Rooms were way too small and the beds much, much too small. Majority of hotels I stay in have a minimum of queen size beds in each room if there are two beds.
May 9, 2014
Rated 4 out of 5 by balkhafa Good for business
Quick business trip to Reston VA area. Find the hotel to be suitable to meet and comfortable. Seems it was newly renovated property and well located within the corporate area within Reston area.
April 29, 2014
Rated 4 out of 5 by Debbue Family business trip
Overall it was a good stay. We did have a
couple of issues with the shower. The knob would get jammed and make hot/cold water difficult and the tub and bathroom sink didn't drain well.
The beds were very comfortable which provided much needed rest.
We selected the this hotel because it was close to family.
April 26, 2014
Rated 5 out of 5 by susan20132013 great service at the Sheraton Reston
the Sheraton Reston provides outstanding service. the front desk staff go above and beyond. they include, Jesse, Justin, Julianne, Maria, and Amine. Ms. Shanaz - dining services manager does an amazing job. her consideraton is most appreciated.
April 24, 2014
Rated 5 out of 5 by QuickBooksInstructor1 Great Stay...
I teach seminars, so I am at many hotels...and this one was one of the best...thank you!
April 23, 2014
Rated 4 out of 5 by Darek good transit point
upgrade to club room - nice room in dark coulors , small bathroom , free parking . good wifi signal , near Dulles airport, in weekand is realy cheap .Free shutle bus to metro , by metro 25 minutes do central Washington. Recomendet
April 20, 2014
Rated 4 out of 5 by CaptainRoger Nice area
Close to golf course. Beds are Nice. Airport pickup is a little slow at times as shuttle is shared with Westin but not that bad unless it gets full. Need more close by restaurants but overall a nice hotel.
April 17, 2014
Rated 5 out of 5 by Bitburg21 This is a very nice hotel.
We've stayed here about three or four times within the last 18 months. On each occasion the staff has been superb!!! The facilities are very nice and the beds are very comfortable.
April 14, 2014
Rated 3 out of 5 by Marilyn73 Need Complimentary Coffee/Tea
The hotel was fine but was missing some of the "small" amenities that wouldn't cost that much and are offerred by many other hotels - complimentary coffee and tea in the hotel lobby. One chain even gives fresh baked cookies at the lobby desk Mon-Fri afternoons which is always nice after coming in from the workday.
April 14, 2014