Rated 4 out of 5 by JohnOV reveiw
Sheraton Reston was just fine
March 2, 2014
Rated 2 out of 5 by bueale Shuttle
Shuttle driver was very rude. He felt very strongly that my tip wasn't good enough and became very upset and yelled at me as i walked away. He refused to give me his name, and had a black leather jack on to cover his name tag if indeed had one on. He was on duty Friday Fed 21 at Sheraton Reston VA at approx 830am. Tall man, about 6' tall, light skinned man. Very rude, at this point for the next company summit I would recommend choosing a different hotel. There is no need for his treatment towards me.
February 22, 2014
Rated 5 out of 5 by Newyorker7 Very welcoming
Excellent staff, rooms and restaurants
February 23, 2014
Rated 5 out of 5 by susan20132013 outstanding service
the front desk staff provided outstanding service [from Jesse, Julianne, and Justin at check-in]. their kindness and efficiency is most appreciated.
the dining service was also outstanding from Shannaz and Vicco. their kindness and efficiency is also most appreciated.
February 11, 2014
Rated 5 out of 5 by YogaKate Great Hotel, Quiet Location
This hotel was very nice and clean, with very comfortable beds and pillows. My room was not ready when I checked in, so I was given an upgraded room. Food was good, especially breakfast buffet. Lunch menu was good, but each day there was a problem with food service, either a forgotten item, not getting the drink order before the food order, not bringing out the check when requested, etc. Perhaps the server was in training, but there was never a day without a service problem of some kind with the same lunch server. Other than that, it was an excellent hotel and all other service was very good.
July 1, 2013
Rated 3 out of 5 by ReLo Maria was great
If it hadn't been for Maria, I would have not liked this place at all. She was able to give me a different room as soon as I told her that the people next door to me had their door open and were talking loudly. So, thanks to her! I also had a wonderfully tasting cocktail at the bar. The hotel itself needs updating and guess what? That's exactly what is happening. As soon as you walk in you can see that it is being renovated. I ate at the Chili's just down the street so I can't say anything about the room service.
February 2, 2014
Rated 2 out of 5 by Pekka A non-caring hotel
1. I telephoned reception numerous times about shuttle pickup at IAD. Reception stated they were right then communicating with the shuttle.
2. I specifically told reception I was outside to meet the shuttle; the time was 11:25pm.
3. I was told the shuttle would depart at 11:30pm.
4. In spite of ALL my efforts, the shuttle did not bother to to stop, and had left the area early.
5. After 15 min, reception advised me to take a cab; they will refund.
December 18, 2011
Rated 3 out of 5 by OtterFan A Mixed Experience
There were some issues that arose which required assistance from the front desk. Since the responses varied, the overall impact was a mixed one.
However, in each instance, I was provided with personal and professional courtesy and the staff attempted to resolve the issues satisfactorily.
So I would recommend this hotel as long as there is an awareness that there may be less staff on hand than is needed, the bedding is down (which may be an allergy issue for some) and there are multiple fees for things that seem excessive.
January 6, 2014