Rated 3 out of 5 by anonymousUser Bad keys, coffee pot not clean, dirty tub
Want to start off saying I love the SPG brands. In the past, my stays have been top notch.
However, and this experience won't stop me from staying with SPG, just thought you should know.
Sheraton Reston Hotel was an interesting experience. After check-in, my room was clearly on the other side of the hotel. Maybe a 5 minute walk Not a bad thing. However, after the long walk neither of my electronic keys worked. Walked back. Desk staff apologized, but didn't go above and beyond as I would've expected. Maybe a free dinner or perk on them.
On to my room. It was Ok. Dated, but Ok. Looked forward to enjoying a cup of Starbucks in the morning. Didn't realize until it was too late, as I was in a rush, the coffee machine had a old pod and water in it. Was a disappointing sight to say the least.
Hopped into the shower, realizing also too late, it wasn't as clean as I came to expect from SPG, but had to motor on, was late.
Again, would say I'm loyal customer, but just thought you should know.
June 5, 2013
Rated 3 out of 5 by Roy1964 Customer Service
The hotel was not clean. There was food in the hallways and on the stairs. The club lounge was not attended for almost 3 days. I departed the hotel Sunday and the last time the lounge was staffed/stocked was Friday morning. The temperature in the room fluctuated during the night and the bed was uncomfotable. I woke with a back ache every morning.
June 3, 2013
Rated 5 out of 5 by Sarah48 The staff was super friendly.
The staff made us feel like returning for another weekend stay.
May 27, 2013
Rated 3 out of 5 by dilip30 Shortcomings
Many hotels far less expensive will provide
coffee and snacks in the lobby area in the morning. There will be some fruit available in reception areas or in rooms. Most offer wireless internet in rooms and a morning newspaper outside the room. I was disappointed that none of these were available. The reception hardly gave me any information about options for eating in or around the hotel. They seemed too preoccupied staring at their computer screens rather than communicating with customers.
May 18, 2013
Rated 5 out of 5 by Mik33 Stay experience
This has been a wonderful stay! Staff is truly professional. Rooms are comfortable
May 16, 2013
Rated 5 out of 5 by BettyBombshell Staff made the difference
As a frequent traveler, many hotels can start to look the same. It's the staff at this Sheraton that really made the difference. They went above and beyond to make sure all of my needs were met!
May 15, 2013
Rated 5 out of 5 by Roxy24 Staff is exceptional!
The staff at this hotel helped make my stay exceptional. Taylor, the manager, and Mic, at the front desk, were especially helpful.
May 15, 2013
Rated 2 out of 5 by Pekka A non-caring hotel
1. I telephoned reception numerous times about shuttle pickup at IAD. Reception stated they were right then communicating with the shuttle.
2. I specifically told reception I was outside to meet the shuttle; the time was 11:25pm.
3. I was told the shuttle would depart at 11:30pm.
4. In spite of ALL my efforts, the shuttle did not bother to to stop, and had left the area early.
5. After 15 min, reception advised me to take a cab; they will refund.
December 18, 2011