Rated 4 out of 5 Each service person performed excellently.
We had at least seven employees that we dealt with and each was prompt, informative, cheerful and took care of our needs.
The location was very good for flying from IAD, there were several options for restaurants within walking distance. The area and hotel were neat and clean. The price was very good.
The only issue that we had was that shower controls were different than we had seen before and were stiff to operate.
July 20, 2014
Rated 3 out of 5 by brutus1 The place of NO
It's the little things that make the difference between a good experience and a disappointing one. Proximity to IAD for early morning flight was the reason we stayed here. Limited platinum recognition at check in, limited rigid shuttle schedule and indifference in attitude at front desk made this an average at best experience.
July 19, 2014
Rated 5 out of 5 by lgoh Great Staff
Patrick Obillo (front desk staff) is a great customer service staff.
July 18, 2014
Rated 4 out of 5 by JohnOV Good Stay
I stay at this hotel often. I do not think you should require a written review in order to provide feedback.
July 17, 2014
Rated 5 out of 5 by MitchHN I enjoyed my stay at Sheraton Reston Hotel
Nice clean hotel the staff made my stay so comfortable, "Justin" at the front desk went above and beyond to assist me. I will recommend this hotel to all travelers, Sheraton Reston hotel has shuttles that offer free rides to beautiful "Reston city Center" and the airport including transportation to local businesses that are lcated not far from hotel.
July 14, 2014
Rated 5 out of 5 by JoyceK418 Awesome
I stayed here for 3 nights while I was attending a conference. From the front desk to the shuttle drivers to housekeeping to the bartender, everyone was so incredibly nice and accommodating! The facilities were clean and well-kept, and the beds, of course, were amazingly comfy!
July 10, 2014
Rated 2 out of 5 by riverdock Wrong Room and Rained Room
Back in Mid-May of 2014, my wife and I stay at the Reston Sheraton, upon checking into our room we found that we were placed in a handicap room. The next morning we requested that we be moved into a non-handicap room at first we were told that this would no be possible, however later that day the manager did inform us that we were being moved into a suite. Upon arrival into the suite we notice that the room must have leak during the rainstorm that day, since they had carpet drying fans in the room operating. Still liveable. That night another rainstorm moved damaging both the carpet and ceiling, we again informed the staff however we were not moved into another that day. The next morning I again requested to move to another based on the fact additional storms were to hit that night and based on my knowledge of construction I realized that the ceiling system would fail if the roof above leaked. Late that day we were notified that we again were moving into yet another room. Although the staff and especially the manager who worked with us to assure the best possible stay throughout, I find it hard to believe that we received back only 7,500 of the 28,000 starwood points.
July 10, 2014
Rated 3 out of 5 by djmelmd Park and Fly feature
The Park and Fly option at this hotel should go away. The parking lot provided was inadequate in size for the number of clients staying at the hotel. I had to ride around the area for quite a while until one spot finally opened up. Then, there were a half dozen other cars that showed up that had no where to park. Also, the hotel restaurant was closed that evening and we had to dine in this very noisy and obnoxious bar. I will never stay there again on a trip out of Dulles.
July 5, 2014