Rated 5 out of 5 by cnidarian That example is not a 'title.'
Good Sheraton, recently renovated; much better than the last one I patronized, which had no armchair in room. Manager said 'not all rooms have them.' Not very funny, methinks.
November 19, 2014
Rated 5 out of 5 by Ale63 Wonderful place and great staff
I recently stayed at the Sheraton Reston for a business trip and the staff is what really made it memorable! I arrived very late from my flight and upon checking in Darius made sure I was well taken care of, he even arranged the shuttle driver to take me to get food after everything else was closed. I had a special request for a mini fridge and while I was out he brought it up himself and set it up in the room for me. Everyone I encountered during my stay was always very helpful and friendly. The food was great and room service was top notch! Thank you for a wonderful experience!
November 8, 2014
Rated 5 out of 5 by Taylor91011 Great Renovation, Excellent Service
This property will consistently meet the needs of SPG members. Additionally, I recommend the bar to all hotel guests. Jesse and Justin at the front desk are extremely helpful and will do what needs to be done to accommodate platinum members. This property is a "must stay" if you are a business traveler staying in the Dulles Corridor. All in all, Sheraton Reston deserves to be recognized for its service all around.
August 16, 2014
Rated 5 out of 5 by susan20132013 wonderful stay at the Sheraton
outstanding service from the staff of the Sheraton Reston. all the front desk staff do an amazing terrific job - including Jesse, Justin, Chantell, Sara, Dave, Maria and Patrick. the food service staff led most ably by the fantastic Shanaz do a great job with special mention for Consuela, Vico, Patrick and Esperanza.
October 28, 2014
Rated 5 out of 5 by YogaKate Great Hotel, Quiet Location
This hotel was very nice and clean, with very comfortable beds and pillows. My room was not ready when I checked in, so I was given an upgraded room. Food was good, especially breakfast buffet. Lunch menu was good, but each day there was a problem with food service, either a forgotten item, not getting the drink order before the food order, not bringing out the check when requested, etc. Perhaps the server was in training, but there was never a day without a service problem of some kind with the same lunch server. Other than that, it was an excellent hotel and all other service was very good.
July 1, 2013
Rated 5 out of 5 by RLC4 Great, very comfortable hotel.
Staff was outstanding. Very helpful, courteous, friendly, and assured they had your needs taken care of right away. Answered questions. Theresa Lugio at checkin and front desk while there was extremely helpful throughout our stay. Please give her our compliments and award her for outstanding work accomplishment. Thank you. Robert Carlson
October 21, 2014
Rated 2 out of 5 by johnyyy Need to recognize guest's need
I was place in a room with a shower for the elderly and disabled when I am there for a business. I needed a room with coffee maker, but staff did not recognize that and just placed me at a room with amenities that I do not need and missing what I need. Also, had placed me on the same floor w/ group travelers and were noisy... Not a good mix.
October 19, 2014
Rated 2 out of 5 by Pekka A non-caring hotel
1. I telephoned reception numerous times about shuttle pickup at IAD. Reception stated they were right then communicating with the shuttle.
2. I specifically told reception I was outside to meet the shuttle; the time was 11:25pm.
3. I was told the shuttle would depart at 11:30pm.
4. In spite of ALL my efforts, the shuttle did not bother to to stop, and had left the area early.
5. After 15 min, reception advised me to take a cab; they will refund.
December 18, 2011