Rated 4 out of 5 by Andy15 Club lounge?
Overall had a good stay. I was there Friday and Saturday. I went into the Club Lounge a few times and all I saw was a bowl of apples and soft drinks in the fridge. There was no continental breakfast, etc. Maybe because it was the weekend? Found it strange, because when I checked in, they explained all the amenities in the lounge.
Wi-fi was spotty, unless I was in the work-out room. Unusual in this day and age.
December 8, 2014
Rated 3 out of 5 by JMS808 Needs improvement
Food offered in the club lounge was very substandard compared to other Sheraton locations. Check out process was very frustrating. Did not receive my statement the early morning on the check out date, as I do with other Sheraton locations. Video check out in the room was not available to review the statement and to check out. No one was at the front desk at 5:00am when I needed to check out.
December 6, 2014
Rated 4 out of 5 by Yousufbabu Comfortable, clean, great value for money
Stay was comfortable. Excellent front office staff. Sara was friendly and helpful. Breakfast buffet was very good with enough selections. Manuel who served us had this infectious smile and Consuezo who seated us was terrific. Syrah restaurant, even though with its limited selections served high quality food.
Hotel is located within 15 minutes drive from major shopping and a host of international restaurants.
November 30, 2014
Rated 5 out of 5 by susan20132013 Fantastic Stay at the Sheraton Reston
the staff of the Sheraton Reston provide the highest level of service. the front desk associates are amazing. they include Jesse, Amine, Maria, Teresa, Sarah, Dave, and Patrick. the dining service staff are also outstanding - including the wonderful manager - Ms Shanaz - along with Consuela, Vicco, Esperanza and Raj. all the Sheraton Reston staff go out of their way to be especially helpful. lastly, the newly renovated rooms are just lovely.
November 28, 2014
Rated 5 out of 5 by cnidarian That example is not a 'title.'
Good Sheraton, recently renovated; much better than the last one I patronized, which had no armchair in room. Manager said 'not all rooms have them.' Not very funny, methinks.
November 19, 2014
Rated 5 out of 5 by Ale63 Wonderful place and great staff
I recently stayed at the Sheraton Reston for a business trip and the staff is what really made it memorable! I arrived very late from my flight and upon checking in Darius made sure I was well taken care of, he even arranged the shuttle driver to take me to get food after everything else was closed. I had a special request for a mini fridge and while I was out he brought it up himself and set it up in the room for me. Everyone I encountered during my stay was always very helpful and friendly. The food was great and room service was top notch! Thank you for a wonderful experience!
November 8, 2014
Rated 5 out of 5 by susan20132013 wonderful stay at the Sheraton
outstanding service from the staff of the Sheraton Reston. all the front desk staff do an amazing terrific job - including Jesse, Justin, Chantell, Sara, Dave, Maria and Patrick. the food service staff led most ably by the fantastic Shanaz do a great job with special mention for Consuela, Vico, Patrick and Esperanza.
October 28, 2014
Rated 5 out of 5 by RLC4 Great, very comfortable hotel.
Staff was outstanding. Very helpful, courteous, friendly, and assured they had your needs taken care of right away. Answered questions. Theresa Lugio at checkin and front desk while there was extremely helpful throughout our stay. Please give her our compliments and award her for outstanding work accomplishment. Thank you. Robert Carlson
October 21, 2014
Rated 2 out of 5 by johnyyy Need to recognize guest's need
I was place in a room with a shower for the elderly and disabled when I am there for a business. I needed a room with coffee maker, but staff did not recognize that and just placed me at a room with amenities that I do not need and missing what I need. Also, had placed me on the same floor w/ group travelers and were noisy... Not a good mix.
October 19, 2014
Rated 5 out of 5 by Chrissy1 This hotel has great features great service!
This was our second time staying at Reston Sheraton and during check-in both Teresa and Maria not only provided excellent service but also remembered both my boyfriend and I from the last time we stayed several months back.
That to me was a personal touch that we have only experienced at this hotel. And also the reason why we'll be back!
October 6, 2014
Rated 5 out of 5 by SaltLakeJoe17 Tremendous Staff
Front desk staff (Teresa, Maria, others) are always friendly and helpful. They recognize me every time and treat me like a VIP. I forgot my toothpaste this trip and the front desk staff had me complimentary replacements within 5 mins of calling. Excellent service!
September 22, 2014
Rated 5 out of 5 by simon123 One of the best Sheraton's
Great location. Great serviced. Teresa at the front desk was very helpful and made checking in easy
September 15, 2014
Rated 4 out of 5 by elico great
working on roads the hotel was fine but noise from road work was too much
September 15, 2014
Rated 5 out of 5 by witchywoman Excellent staff
We found the hotel staff to be quite attentive. The hotel to be very comfortable throughout. And may I add, excellent coffee.
September 15, 2014
Rated 1 out of 5 by GJP1123456 Noise outside hotel
There was road work being done outside my room all night long with excessive noise of trucks and back up beeps. I got no sleep from 2am until 5am. Although this seemed to be out of the Hote;'s control, i nevertheless find it unacceptable that this would be allowed right next to a hotel.
September 4, 2014
Rated 5 out of 5 by RJGJr Very friendly and helpful staff
I am a frequent guest at this hotel and that is largely due to the friendliness and competence of the excellent staff.
August 31, 2014
Rated 5 out of 5 by simon123 Great stay
This is one of the best Sheratons I've been to. Rowan at the front desk was very helpful with me finding my way around the area. Highly recommended.
August 28, 2014
Rated 5 out of 5 by SPGGOLD74 Nicest Staff!
I have Gold status and was upgraded to the Club floor, but my keycard would not open the 24 hr lounge...
Everything else was fantastic, most of all the friendly staff - from top to bottom, the nicest staff I have dealt with (and this is my 3rd Starwood hotel in a week)
August 26, 2014
Rated 5 out of 5 by RAYD21 Great Stay
Great place to stay - great job - new place looks wonderful
August 25, 2014
Rated 5 out of 5 by tareen GREAT STAY
Great hotel to stay. Nice and clean room. Near to Airport. Helping and smiling staff. Thanks to front desk staff they made my stay wonderful special thanks to jessy. would like to come back.
August 22, 2014
Rated 5 out of 5 by TavellerC5 Great service and room
Staff was absolutely terrific. Room exceeded my expectations, and was very comfortable and clean. The temperature controls in the room were particularly impressive in terms of being quiet, effective, and allowing a nice fan whir noise with no rattling.
The room had no fridge, and the ice bucket was too small to cool a bottle, but otherwise the experience was top notch.
August 21, 2014
Rated 5 out of 5 by Taylor91011 Great Renovation, Excellent Service
This property will consistently meet the needs of SPG members. Additionally, I recommend the bar to all hotel guests. Jesse and Justin at the front desk are extremely helpful and will do what needs to be done to accommodate platinum members. This property is a "must stay" if you are a business traveler staying in the Dulles Corridor. All in all, Sheraton Reston deserves to be recognized for its service all around.
August 16, 2014
Rated 5 out of 5 by JohnOV Thanks
It is always nice to be greeted so warmly! Theresa is superb. The staff in the morning breakfast are very hospitable and attentive. A great experience.
August 15, 2014
Rated 5 out of 5 by Guinness71 Good Job
It was a nice hotel, but they were very busy and we were forced to park in the westin parking deck. My girlfriend and I had multiple bags from shopping that neither she or I could handle alone, so we had to walk with them from the parking deck to our room. The staff ackowledged the crowded facility during our check in, but I am wondering if a complementary valet service would be "cost/customer satisfaction" effective. It would have been very nice to have that as a consolation, rather than just being told to park at the Westin.
August 11, 2014
Rated 5 out of 5 by ahmedjamale This hotel has excellend features.
I was very impressed by the service and accomodations at this hote. .The staff at
the front dest especially Jesse and Carolina
were exceptionally helpful and professional
I give them the highest recommendation for
service and professionalism
August 11, 2014
Rated 5 out of 5 by FirstTwin Outstanding Hotel
As always, the Sheraton Reston is a fantastic place to stay. The remodeling is beautiful, the beds are dreamy. Your entire staff is so pleasant and will assist you whenever they can. Two stellar employees are Yodying and Butch!!!! They ALWAYS go out of their way to assist me. They are 4 star plus!!!
August 7, 2014
Rated 5 out of 5 by ZenAgain Reston Sheraton - Perfect for Business & Leisure
It isn't often I have to travel to Reston, VA for business, but when I do I always stay at the Sheraton Reston. The entire staff is fabulous. Check-in is efficient and expertly handled. The rooms are well furnished with attention to detail paid to those little things that make a traveller feel at home such as Starbucks coffee, Tazo tea, beautiful towels and linens, and a safe in each room. Not enough can be said about Brigette who works in the club lounge. She is a super star. She ensures there are ample breakfast items for all guests to enjoy -- regardless if you are an early bird or prefer to drop in right before closing. Brigette has an amazing smile and a flair for making you feel like the you are the most important person in the world. The breakfast and service are a wonderful way to start your morning. The bar offers exceptional service after the dining room has closed. Their wait staff is couteous and attentive. As a woman who occassionally travels solo or occassionally with children, I appreciate the security measures the hotel has in place. Unlike most hotels, the pool area is accessible only with a room key, and it has a lifeguard on duty while the pool is open. I absolutely appreciate that the lifeguard ensures all guests are respectful of other guests, and he keeps a special eye on small children which is something every parent traveling with kids would appreciate. I recently found out there is a shuttle every half hour to Reston Town Center. Who hasn't always wanted a driver to drop them off for dinner and/or shopping?! One of my colleagues told me that the Sheraton will also pick you up or drop you off near the new Reston stop for the metro. Bravo Sheraton!
August 5, 2014
Rated 4 out of 5 by TJeff The hotel is convenient to airport and amenities in Reston
The room and accommodations were very good. I wish they had indoor pool and hot tub.
August 5, 2014
Rated 5 out of 5 by Jeannepa Comfortable, Clean, safe,
This hotel is updated, comfortable rooms, all-around good place to stay for the price. I am usually traveling here on weekends so the hotel is not crowded unless there is a special event.
August 5, 2014
Rated 3 out of 5 by SteveG0180 Disappointed
I chose this hotel due to it's vicinity to my business meeting location. I arrived at 2:30, prior to the check in time of 3:00, however I was kept waiting past 3 in order to check in with my family. Several other irregularities affected my stay:
-I was told that because I was kept waiting, I would be given club access. This is odd, since AmEx advertised this as an included amentity when booking.
-Apparently there were no King rooms available as booked when I checked in (which was as soon as possible that day) and I was given a double room, which became an inconvenience to my family and me, as we required a crib for our baby. No remedy was suggested.
-I had to request the crib 4 times before it was finally provided. The crib which arrived was in poor shape and had visible rust. I've traveled on business for a few years now. An earlier stay turned me off from Starwood, but due to it's convenience to this trip, I decided to give it another try. I even signed up for SPG. However, I was quite disappointed.
August 4, 2014