Rated 4 out of 5 Good, but very loud a/c unit
I always stay here when I am in Reston for business.
I lost my status last year, which is unfortunate and hope to get it back this year.
My only complain is the a/c unit was so loud I could not hear the t/v when it was on. Its not central air, but a unit next to the window.
July 22, 2013
Rated 5 out of 5 by MHR6854 Excellent experience
Considering the circumstances, I was very impressed. I got "stuck" at Dulles and was given this hotel as my layover hotel. The staff was very attentive and when I presented my SPG card, was immediately recognized by name. The desk manager felt that getting stuck in DC was not what I wanted, but wanted to make the experience more positive - he comped me a credit for the bar and allowed me to keep my coupons for breakfast. Attentive staff was ready for my bags and ensured I got to my room. Check out was effortless - again recognized by my name. It's the little things that matter when travel plans don't work out.
July 22, 2013
Rated 4 out of 5 by JTBPOP General Comments
Assigned room was not very handicapped friendly. Very small bathroom and height of bed were difficult to overcome. Hostess and waiter (Manuel) at breakfast in the restaurant (Syrah) were excellent. I hope you give them some recognition.
July 22, 2013
Rated 2 out of 5 by mac518 Need some faster answers
Staff was slow in responding to several minor issues: did not have two robes in the room upon arrival (none there), when asked for TWO delivered ONE (had to ask again); towel rack in bathroom fell off, not repaired during stay; shower head leaded BADLY, not repaired during stay. Staff DID try to respond (my thanks to Jesse for trying his best).
July 15, 2013
Rated 3 out of 5 by RoyR81 Internet
My son in laws apple i-pad would not connect to the internet, at all that whole weekend. the needs to be an easier way to connect it.
July 15, 2013
Rated 5 out of 5 by tanner40 Great Hotel for Business/Conference Setting
Conveniently located near Dulles International with a complimentary shuttle service. Very friendly staff accompanied with amenities that met my expectations. The Syrah Restaurant and Cosmo Lounge offered friendly service with good food. Be wary of large groups during lunch if you're in a hurry. The staff is not set up to handle high volumes during the lunch period. Overall, a great experience.
July 1, 2013
Rated 5 out of 5 by YogaKate Great Hotel, Quiet Location
This hotel was very nice and clean, with very comfortable beds and pillows. My room was not ready when I checked in, so I was given an upgraded room. Food was good, especially breakfast buffet. Lunch menu was good, but each day there was a problem with food service, either a forgotten item, not getting the drink order before the food order, not bringing out the check when requested, etc. Perhaps the server was in training, but there was never a day without a service problem of some kind with the same lunch server. Other than that, it was an excellent hotel and all other service was very good.
July 1, 2013
Rated 5 out of 5 by SandySF Hotel was clean, comfy, and classy
Shuttle service was great, club room was great, restaurant could've had a better vibe, and pool was under construction. Employees were friendly and met my needs when it came to room service and holding on to my luggage.
July 1, 2013
Rated 5 out of 5 by DL2013 Sheraton Reston - Best Hotel for Business Travelers
I rarely write reviews and this is my second one on this Sheraton in Reston. Nothing beats this hotel for a business traveler. Kurt at that front desk is so accommodating and polite. I never worry about asking for help and he is always right there to make my life easier. The shuttle service takes me to my office or to the Town Center to eat. I was a little late this last time and they didn't even blink an eye, they just took great care of me. I have to say - this is my favorite hotel! And no one asked me to write this review :-) (I've actually had people do that (as I was checking out, with their iPads, right in front of them at other hotels) before so I thought I would add that disclaimer.)
June 25, 2013
Rated 3 out of 5 by Johnnie8 Poor service
The wait for the airport shuttle was almost an hour. Then it took me to the wrong Sheraton. (Being out of town I did not know that there was more than one.) The driver did not ask ," which Sheraton. After arrival at the wrong hotel the clerk shrugged and offered to call a cab. No shuttle available, nor service to, the correct hotel. I took (an expensive) cab ride to the correct Sheraton. The shuttle service to the conference hotel was unreliable.
June 24, 2013
Rated 4 out of 5 by Timbuktu Unusually good service from a DC area hotel
Comfortable, well-kept facility with responsive staff. Would stay again.
June 24, 2013
Rated 5 out of 5 by Kathy2222 Reston VA
It was a very pleasant stay.
June 20, 2013
Rated 3 out of 5 by anonymousUser Bad keys, coffee pot not clean, dirty tub
Want to start off saying I love the SPG brands. In the past, my stays have been top notch.
However, and this experience won't stop me from staying with SPG, just thought you should know.
Sheraton Reston Hotel was an interesting experience. After check-in, my room was clearly on the other side of the hotel. Maybe a 5 minute walk Not a bad thing. However, after the long walk neither of my electronic keys worked. Walked back. Desk staff apologized, but didn't go above and beyond as I would've expected. Maybe a free dinner or perk on them.
On to my room. It was Ok. Dated, but Ok. Looked forward to enjoying a cup of Starbucks in the morning. Didn't realize until it was too late, as I was in a rush, the coffee machine had a old pod and water in it. Was a disappointing sight to say the least.
Hopped into the shower, realizing also too late, it wasn't as clean as I came to expect from SPG, but had to motor on, was late.
Again, would say I'm loyal customer, but just thought you should know.
June 5, 2013
Rated 3 out of 5 by Roy1964 Customer Service
The hotel was not clean. There was food in the hallways and on the stairs. The club lounge was not attended for almost 3 days. I departed the hotel Sunday and the last time the lounge was staffed/stocked was Friday morning. The temperature in the room fluctuated during the night and the bed was uncomfotable. I woke with a back ache every morning.
June 3, 2013
Rated 5 out of 5 by Sarah48 The staff was super friendly.
The staff made us feel like returning for another weekend stay.
May 27, 2013
Rated 3 out of 5 by dilip30 Shortcomings
Many hotels far less expensive will provide
coffee and snacks in the lobby area in the morning. There will be some fruit available in reception areas or in rooms. Most offer wireless internet in rooms and a morning newspaper outside the room. I was disappointed that none of these were available. The reception hardly gave me any information about options for eating in or around the hotel. They seemed too preoccupied staring at their computer screens rather than communicating with customers.
May 18, 2013
Rated 5 out of 5 by Mik33 Stay experience
This has been a wonderful stay! Staff is truly professional. Rooms are comfortable
May 16, 2013
Rated 5 out of 5 by Roxy24 Staff is exceptional!
The staff at this hotel helped make my stay exceptional. Taylor, the manager, and Mic, at the front desk, were especially helpful.
May 15, 2013
Rated 5 out of 5 by BettyBombshell Staff made the difference
As a frequent traveler, many hotels can start to look the same. It's the staff at this Sheraton that really made the difference. They went above and beyond to make sure all of my needs were met!
May 15, 2013
Rated 3 out of 5 this hotel is sub par
The rooms in this hotel are not at par what I expect from a Sheraton hotel. There were a group of students staying that night which made it very noisy.
May 7, 2013
Rated 3 out of 5 by BOB1234 you get what you pay for
was extremely disappointed with the end results at this hotel.
At check in the room I was in had the odor of someone not using deodorant. They moved my room. Needed some help with a present I was arranging, very little was provided. There was some confusion on their end about the breakfast included with my stay and was spoken to in a very rude and disrespectful way.
However, the banquet folks did an amazing job and while I wouldn't recommend staying there as a guest, I would recommend having an event there.
April 29, 2013
Rated 1 out of 5 by Writer Unacceptable!
To pull the sheets down & find a blood stained pillow is not acceptable. We have stayed with you before & we will most likely stay with you again. We will check our room thoroughly when we do come back. I brought the pillow to the front desk only to have the clerk tell us that it was terrible.
April 29, 2013
Rated 2 out of 5 by Mike123 Inattentive staff
I checked into the hotel and was directed to my room (a long ways from the lobby). I finally got to my room and the keys were inoperable. I used by cell phone to call down to the desk to have some working keys sent up to me. 35 (yes 35) minutes later, my keys were brought up. This after several calls to the front desk. NEVER was there an appology for the non working keys or the delay.
April 19, 2013
Rated 5 out of 5 by Taylor91011 A Perfect Stay
Everything about this hotel makes it's guests feel at home. Jesse and Kurt at the front desk were very welcoming and acknowledged my platinum loyalty. Amine at the front desk also was very helpful in getting us situated. Even my Wi-Fi connectivity issues were solved thanks to mic at the front desk. Another A+ stay at this Sheraton property!
April 16, 2013
Rated 5 out of 5 by Whit Really stellar midweek stay
Though I stay in SPG hotels quite a bit, I've never written a review before. This experience was so positive that I just had to. The staff went above and beyond to be helpful, to me and to every guest with which I watched them interact. Pretty facility (and in the process of being renovated). Bar was relaxing, workout room was pristine, internet worked perfectly, food was good as well. Great Gold midweek benefits. Outstanding. Can't wait to stay here again!
April 15, 2013
Rated 5 out of 5 by Monica415 I've enjoyed my stay very much.
Everything was wonderful about my stay. From the time I checked in, I felt comfortable, relaxed and all my needs were accommodated. If my company sends me to Reston again, I will be sure to book my room at the Sheraton.
April 11, 2013
Rated 1 out of 5 by Barney A big disappointment
This hotel is old, shabby and dirty. The staff do their best to compensate in the same way the orchestra on the Titanic did whilst it was sinking.
April 8, 2013
Rated 3 out of 5 by Mom7243 Not enough room
I made plans well in advance for long weekend for a wedding, accommodations i requested did not seem to matter, 4 people in a 1 king size bed really is not what i expected. I was given the choice to move to a sister hotel, that ment packing and unpacking again..........we manged with 4 girls 1 bathroom 1 roll way and alot of togetherness..........never again!!!
April 8, 2013
Rated 5 out of 5 Wonderfully Relaxing Stay Eventhough on Business
Thanks so much for a quiet, clean and comfy place to come "home" to after 10 hr days on the road. Your staff was so cheerful and helpful. The Reston VA hotel is very well kept and in an ideal location. The food from the bar, as well as the breakfast buffet, was amazing, far exceeding expectations and the typical hotel fare. I always choose Sheraton when I can for these reasons.
April 7, 2013
Rated 5 out of 5 by GDP533 Very Clean
I've stayed at this hotel several times and it always seems like the sheets are brand new for each visit. Very clean rooms combined with a professional staff makes my stay easy and enjoyable.
April 2, 2013