Rated 4.1 out of 5 by 270
Rated 4 out of 5 by jeff good staff
This is actually a nice Sheraton. The staff is great from the front desk to the restaurant staff. upon check in I was upgraded to a suite which is always nice. I decided to stay an extra night and in the morning when I went to check out they let me stay in the suite. The following morning, there was some pretty bad weather, (freezing rain, and heavy snow where I had to drive to) so I decided to stay over again. This time the desk person told me that the suite I was in would have to be at a higher rate. I told him that I would just move to a different room then, but he went ahead and kept me in the suite. That's customer service. Had a great conversation with the breakfast waiter in the restaurant that morning. Room service was prompt. The rooms are nicely appointed. The only negative is the bathrooms need updating. Things are falling apart and it takes forever to get any hot water. This is in every room as I have stayed here multiple times. Parking is kind of annoying as well but I cant see how that can be fixed.
March 30, 2015
Rated 5 out of 5 by B3Trainee Wonderful Stay
I enjoyed this business trip greatly. It was not the prettiest week I have seen, the weather was really nasty. The staff of the hotel made every effort to make my stay comfortable. I was able to utilize the shuttle service and keep from driving. The room was of clean and of good size. I utilized the lounge on several occasions to recover email and complete some class work as well as enjoy a bit of breakfast on a couple mornings. Thanks to the staff for all their efforts.
March 8, 2015
Rated 3 out of 5 by BizTraveller42 Hotel needs improvement
This hotel seems dated. They recently had a renovation done, but it seems like only the rooms were updated, and the bathrooms were untouched. While my bed and room were comfortable, the bathroom had a few noticeable defects: the shower had to run for at least 15 minutes before any hot water came out; the wall coverings in the bathroom were peeling off in multiple places; one of the towel racks was only held on to the wall with double sided tape and looked like it was going to fall any moment.
March 4, 2015
Rated 3 out of 5 by guest32 My comforter was not clean
The room was too dry, the fan didn't do a great job in warming up the room.
my comforter had small pieces of hair on it from previous guests.
I complained to the management and they sent me a new blanket, and mentioned that they will take off my meal and give me points to compensate me.
At the check out time the meal was not taken out and I never saw the points. I asked the attendant to take the meal off. But never saw the points added.
The most discomforting part for me was the dirty comforter. Did not expect that from a Sheraton at all. Very disappointing.
February 27, 2015
Rated 5 out of 5 by JaeHorbacz Home away from home
I would like to express my personal thank you to the staff at the Sheraton Reston Hotel.
Sara - at the front desk greets me with the biggest smile and is always concerned that I am well taken care of.
Manuel - In the restaurant makes my morning start with a smile.
Consuela - in the restaurant makes sure that I am taken care of first thing in the morning.
I could go on..... but this I have run out of room.
February 25, 2015
Rated 2 out of 5 by loyalcustomer1950 too cheap to heat
My wife and I prepaid for two nights planning a romantic weekend for valentines day what we got was less than the usual Sheraton quality we have enjoyed for almost 2 decades at this place.....first the front desk was excellent and handled our check in and request for a refrigerator for my medicine with grace and style..the weather was bad (cold) and the lobby and elevators were very cold. the worst service was from the restaurant who just pointed to where we should go in the dinning area and the majority of the patrons were in jackets and sweaters (having been in the drafty hallway into the restaurant.and going back to their rooms for more layers)...once inside and seated the room was little better we ordered but had to leave with our food in hand because the dinning area was COLD and the service was abominable which was the perfect scenario for the yeti or abominable snowman to reside. POOR SERVICE AND EXTREMELY BAD CLIMATE CONTROL
February 16, 2015
Rated 5 out of 5 by joseph12 Great Hotel
Staff nice! love the overall experience.
February 7, 2015