Rated 5 out of 5 Awesome staff
Great hotel - staff very helpful -
August 18, 2014
Rated 4 out of 5 by Teacher1001 A Great Escape
We were charged for room water, which had a tag saying it was complementary. We were charged for a phone call that we did not make. Small matters, but in such a nice place, it should have all been free. I did call the hotel, but did not get the charges removed. Even so, we would stay there again. We had difficulty signing on to the Wi-Fi, but had immediate and good response.
August 13, 2014
Rated 5 out of 5 by Ellen64 Beautifiul Hotel with GREAT Ammenities
When traveling to Pomona we were not expecting such a beautiful and well run hotel. Looking forward to our next visit.
August 13, 2014
Rated 2 out of 5 by EasyGoer Handsome property, terrible service.
Large, beautiful rooms are a welcome retreat at day's end. However, the service is unsatisfactory, especially where the telephone is concerned. On a Sunday morning/afternoon, I tried calling the property three different times, and each time was on hold longer than 10 minutes without ever speaking to a human being. While a guest, I called the desk on several occasions and got no answer. I wound up walking down to the desk late at night, and was unable to find any staff there. A great place if you never need to call them, and no one needs to call you there.
August 7, 2014
Rated 5 out of 5 by Davie14 3rd year
Every year I stay it is a great time! the staff here are wondeful and very helpful.
thank you...see you again next year
August 11, 2014
Rated 4 out of 5 by ck20 Small room but top quality
Stepping into the hotel, we were very happy with our choice. When we got into our room, we felt that the room was bit small but we were happy to have two double beds and a pull out. The location was great and in a very safe area. Our kids loved the swimming pool and I loved reading pool side. The only reason we may not stay there again is they did not have free wifi in the rooms. Free wifi should be a staple in every hotel and with many lower quality hotels offering it, Sheraton should get on board.
August 2, 2014
Rated 5 out of 5 by MSCMSC Great Hotel. Nice Location on Fairgrounds
The Sheraton Fairplex exceeded my expectations. The staff was very professional. The grounds were well kept. I would stay here again. There was some sort of cheerleading convention while I stayed here. I literally mean THOUSANDS of teenage girls. The hotel handled the influx well but the elevators could not handle the masses when an event ended at once. I frequented the stairs to the 4th floor when there were very long lines to the elevator. Might be a problem for some. A minor issue for me was the room door did not stay shut tightly. And with many many cheerleaders up and down the halls there was a constant rattling of the door. But all in all this was a great place. I plan to return. My only real beef is the lack of WIFI in the rooms. It is 2014 and should be included instead of a $10.00 upcharge. Heck, roll the fee into the room rate, but it is petty to do an add on like this.
August 4, 2014
Rated 5 out of 5 by vizslas Business traveler
Rooms are clean and large. Staff is friendly. Only one plug outlet at desk. Wish there were USB ports for charging and that outlets were more accessible for plugging in equipment.
August 5, 2014