Rated 5 out of 5 by FLSL Great stay - great club loung
This hotel is great. The staff is very eager to please. I upgraded to the club lounge and was not sorry. The club room was huge, super comfy, and the breakfast and snacks were great. My hotel suite was very clean and comfortable as well. More pillows that I could dream of. I will definitely stay here again if I'm in the area. I also like that they provided ALL the bathroom options (mouthwash, cotton swabs), not just shampoo and lotion. Great value.
July 3, 2013
Rated 5 out of 5 by justaregular Parking, what parking?
You should be sure your hotel guests are able to easily park at night in well lighted areas. EVEN when you have paid parking for fair attendees. VEry upsetting to be a hotel guest and have to walk/park far away because the hotel is selling parking to non-guests. You should really reserve spots close to the hotel for your paying overnight guests.
September 14, 2013
Rated 4 out of 5 by sheila60 Staff is 5 Star!
Front desk check in - "Danny", late in the day - arrive after 9:00 PM - no reservation on record, found the reservation at a neighboring Sheraton - "Danny" called the hotel - updated the registration to the Fairplex and I was in my room within minutes! He was patient with a tired traveler (me), and the line up behind me was getting large - held a professional poise, and customer service focus - serving both the client and the business -
August 12, 2012
Rated 4 out of 5 by HRSBusiness Good business travel hotel
Always stay here when doing business in Diamond Bar. Excellent accomodations for business traveler and rooms are large and comfortable. Staff are always customer focused and friendly.
October 7, 2013
Rated 5 out of 5 by vasiliki777 Perfect room and convenient too !
Room was perfect for us. My grandson was thrilled to sleep on the pull out couch & a TV to himself & I had a bit of privacy with the separate bedroom. Bathroom set-up was great . SO convenient for going to the LA FAIR- just a few steps away.
September 28, 2013
Rated 5 out of 5 by Aniya30 Awesome staff!!
I stayed for the weekend to celebrate my daughters 10th birthday. The staff made her feel special. From Stephanie the agent who checked us in, the night manager Daniel, the room service guy who brought up ice cream to the restaurant manager where we ate breakfast the morning after we checked in. Thank you very much for a memorable stay.
September 3, 2013
Rated 4 out of 5 by 1Jimmy My stay asd a member of the Fairplex Association
Despite making a reservation well in advance, and calling in the day of my stay to confirm my reservation and arrival, at the hotel I was told the hotel was "sold out". I reminded the woman at the front desk that I had called in and confirmed my reservation less than an hour before my arrival and was told my reservation of a room with a king size bed was "confirmed" and my room was ready.
She apologized and said all she had was a room with two twin beds. It was not until I identified mysel as a member of the Fairplex Association attending the "CHEERS" event that I was helped by a more senior member of the front desk staff who upgraded my wife and me to a suite.
My point is that a reservation made well in advance should not be given away after a guest calls in on the day of arrival, is told the reservation is confirmed and the room is "ready", only to be told the hotel is "sold out"..
June 24, 2013
Rated 4 out of 5 by SocFig Room for improvement
Rooms are spacious and beds are comfortable; however, I found myself battling with a room divider whose doors went askew and never aligned. Part of the door décor was missing and the door was dirty. We keep yearning for breakfast at noon and we know it is not served beyond 11am. Staff is welcoming and professional, eager to assist. Accept this as gentle criticism allowing room for improvement.
July 2, 2013
Rated 4 out of 5 by Arns Everything is great except when I checked in
Everything is great except when I checked in , I upgraded to add club lounge access. The FD said it was $35 additional to my room rate. I thought the whole time is for everyone in my room but it was for only 2 adults and $15 additional per person. This was not explained by FD. Very disappointing so I cancelled the club lounge access. They did not apologized at all.
August 9, 2013
Rated 5 out of 5 by mach Hotel Review
Property is quite nice, very attentive staff, good location.
Restaurant food was better than anticipated. Had breakfast and dinner. Priced okay.
Charge for internet service is unusual in this era!
Agreed to participate in "green/ecology" savings program, but would not do so again. Received $5 voucher, which was not good for much of anything. Would have thought would have received more/different incentive.
February 22, 2013
Rated 2 out of 5 by dgcooper Not What I Expected
We stayed at the Fairplex because of an event at the Fair Grounds. Thought it would be convenient considering there was a res truant and bar on site. However the service was horrible. You would think that the hotel and staff would be accustom to taking care of large groups. this was not the case. Took over an hour to get drinks at the bar, Dinner was an hour and a half to get a burger and fries for 2.
October 10, 2012
Rated 4 out of 5 by Dragonheart Front desk
Your hotel was very good. Your staff was good as well. But we were told checking was at 3pm and we were there at 3pm and the room was not ready yet. We were not able to go to our room until about 4pm. The staff gave us complimentary breakfast and called the room to make sure all was ok which was very nice. Please ensure that the rooms are ready by 3pm.
Thnak you very much for your hospitality.
September 5, 2012
Rated 5 out of 5 by Stuart2012 Club/lounge has excellent staff and is very comfortable
The attendant (Charles) at the lounge on Friday evening, the 16th of November, was amazing.
He stayed well past his normal work hours to help us with room service and the after party for a wedding.
Furthermore, the lounge is spacious, well laid out, and interacts very well with room service.
Overall, the service at the hotel was very, very good, and the service at the club was five star.
November 21, 2012
Rated 2 out of 5 by KodiakB very disappointing
I stayed here with my 86 year old mother and after a miserable night with the heater malfunctioning the desk manager offered us a free buffet breakfast. My husband called the hotel and after being blown off a couple times was told by a famale asst, she would talk to staff an call us the next day. Of couse It never happened.
Hotel room was fair if overpriced but
very poor management here.
December 5, 2011
Rated 5 out of 5 by Dd13 Excellent hotel, food service below par
A late lunch in the Grille turned into an early dinner after waiting for an hour or more for our food.
The server was very apologetic and tried to make things right. But it's hard to undo a well, well done burger when you ordered medium rare. After waiting so long for the first burger, didn't want to start over so she took it off the bill, which was nice but I still left hungry.
May 28, 2013
Rated 4 out of 5 by KBH4 The Lounge
The hotel has taken away the BAR and Grill's happy Hour and turned "the Lounge" into Platinum and VIP room with nothing to offer. The breakfast is terrible and the Happy hour is not so happy. They don't even get the sporting events in the lounge. it is a shame that they have taken away the the Bar and Grill as a benefit to SPG valued customers and made the Lounge a not so good perk.
March 21, 2013
Rated 5 out of 5 by Smoky All around excellent and very comfortable
I stayed at the hotel due to it's ratings and convenience, and acceptance of a large show dog. The staff was outstanding and accepting of our needs. Extremely, comfortable, clean and relaxing after a hard day. Great park across the street to walk in as well. I felt safe and secure being a stranger to the area. Beautiful grounds, reminded me of the Sheraton in Maui at Black Rock.
April 22, 2013
Rated 5 out of 5 Love the fact that they are right next to the fair
Very cool if you are going to the fair....Special entrance makes it very convenient. Also really loved that the pool and hot tub opens early in the morning.
September 24, 2013
Rated 5 out of 5 by ade58 Nice place to stay.
This is a great place to stay; when we are here in town, this is where we like to be. The staff is great, the rooms are large, the beds are comfy. Although an older hotel, it is a nice place to spend a weekend.
September 16, 2013
Rated 3 out of 5 by Marta Uncomfortable Bed
I was unable to sleep more than 1 hr straight. The bed was extremely firm. Was told it was a "Heavenly bed" but I've slept on those beds before and there was nothing "heavenly" about this mattress. We also eat dinner at the hotel's restaurant and felt it had a limited menu and the food was very bland. We actually contemplated going for a McDondald's run after our $55 dinner!
April 16, 2012
Rated 5 out of 5 by Tinnt From check in to check out everything was perfect
Great Hotel with excellent customer service. Everyone at the front desk was very knowledgable, helpful and treated me to make me feel like I was home. Very friendly staff. Great experience and stay.
September 17, 2013
Rated 5 out of 5 by ROSA12 THIS HOTEL HAS THE COMFORTS OF HOME
I STAYED AT THE SHERATON 8/12-8/17 WHILE MY HOUSE WAS BEING REMODELED. I FELT SO WELCOMED BY ALL THE STAFF. THE ROOMS WERE COMFORTABLE AND THE HOTEL HAS GREAT FEATURES. IT WAS CONVENIENT FOR MY SON TO GO TO SCHOOL AND MY OTHER SON AND I TO GO TO WORK. IT'S THE BEST WAY TO GO TO A REMODEL.
August 22, 2013
Rated 5 out of 5 by Keith89 Great Service and Accommodations
Our attendant (Stacy) was fabulous and demonstrated great hospitality and attentiveness to our needs during our stay. She answered all our questions promptly and thoroughly, as well as making us feel comfortable and at home.
The accommodations were well-kept and cozy. We very much enjoyed our room with all its amenities and set-up.
Thank you so much for everything!
December 6, 2012
Rated 5 out of 5 by Jwthiel Fairplex Sheraton
Best place to stay for the L. A. County fair.
October 1, 2013
Rated 5 out of 5 by megan26 loved it!
We had an amazing time at our stay it was a birthday/anniversary celebration at a concert in the fairplex so it was perfect!
September 23, 2013
Rated 2 out of 5 by Tkamandy smelly rooms
first room assigned have wet stinky carpet. I asked to move and the second room have a bathroom that smells exactly like sewer at night. l had to asked to move again at 2:00am. I told the front desk agent at chect out and she did not seems to care! All others are very nice.
August 20, 2013
Rated 5 out of 5 by Bomi79 Great Stay
We love staying at this hotel. But this stay was a little unhappy due to a party out on the patio until 4am!
September 23, 2013
Rated 3 out of 5 by Pokemons Many small mistakes
-Keys could not open room door when I checked in, so I had to change a room.
-Room keys did not work again the next day.
-I checked in after midnight, was charged for 2 nights hotel stay but I received Nice Choice Bonus for only 1 night.
-Room was not cleaned up next day
-charged $3 00 for bottle water. I remember they were free when I stayed there before
August 24, 2012
Rated 5 out of 5 by bigbear92315 a great county fair location
very nice, cost more high
September 29, 2013
Rated 3 out of 5 by SHIRLEY080412 ONLY OK AT FAIRPLEX
ONLY REASON FOR BOOKING A SUITE, TO CELEBRATE FRIENDS BDAY. WENT TO R&B CONCERT @ FAIRPLEX. CONCERT WAS@ 2PM, I REQUESTED EARLY CHECK-IN, TRIED TO CHECK-IN AT 1PM, WAS TOLD I HAD TO WAIT TILL 3PM. AT 8:30PM NO TOWELS AT POOL, AT 8:30AM NEXT DAY NO TOWELS AT POOL. 24 HR GYM ONLY HAD 2 STRAIGHT BACK CHAIRS & A TV. NOT HAPPY, NOT SATISFIED, NOT WORTH $.
August 8, 2012