Rated 5 out of 5 by Happy81 This hotel is clean and the staff is friendly.
GM, Timothy is pleasant and demonstrates he really cares for his customers as he stops by and asks if everything is okay.
Night shift team member, Danny working front desk alone on 8/22 and had a small line of people waiting to be attended. He was extremely kind, acknowledged everyone in line, and did not let the pressure of the line intimidate him nor did he rush the customers he was attending. We were extremely impressed by his professionalism and his calm and assertive manner to take control of the situation and attend everyone patiently and single-handedly with not rushing. All the customers stayed please with him. He was excellent!
All the of the staff was kind and friendly!
August 30, 2013
Rated 5 out of 5 by ROSA12 THIS HOTEL HAS THE COMFORTS OF HOME
I STAYED AT THE SHERATON 8/12-8/17 WHILE MY HOUSE WAS BEING REMODELED. I FELT SO WELCOMED BY ALL THE STAFF. THE ROOMS WERE COMFORTABLE AND THE HOTEL HAS GREAT FEATURES. IT WAS CONVENIENT FOR MY SON TO GO TO SCHOOL AND MY OTHER SON AND I TO GO TO WORK. IT'S THE BEST WAY TO GO TO A REMODEL.
August 22, 2013
Rated 2 out of 5 by Tkamandy smelly rooms
first room assigned have wet stinky carpet. I asked to move and the second room have a bathroom that smells exactly like sewer at night. l had to asked to move again at 2:00am. I told the front desk agent at chect out and she did not seems to care! All others are very nice.
August 20, 2013
Rated 5 out of 5 by Bakins1 Very nice
Excellent service from the front desk to the bell hop
August 19, 2013
Rated 5 out of 5 by Mom329 Very comfortable suites, hospitable staff.
The hotel suite was spacious, very clean, comfortable. Restaurant food was fresh, delicious, great value for the price. Hotel and restaurant staff were friendly, gracious and very accommodating with late check out and food prep requests.
August 16, 2013
Rated 5 out of 5 by Mac54 Management information
Stayed in 828 and forgot to tell you about water spot on ceiling in NW corner of bedroom. Must be ceiling leak since room is on top floor.
August 12, 2013
Rated 5 out of 5 by PrincessTH Great place to stay
The rooms are spacious and very clean. I love that there was a mini refrigerator and a microwave in the room for my convenience. The customer service is great and the hotel staff is very helpful and courteous always. I recommend this hotel to you whenever you're staying in the Pomona area. This hotel is great for events also; I do a lot of event planning at the Sheraton Fairplex and room reservations for guests visitors to my place of employment and we are always very happy.
August 11, 2013
Rated 5 out of 5 by 2vryhaps very good hotel
the above scores should say it all....r.deming
August 11, 2013
Rated 4 out of 5 by Arns Everything is great except when I checked in
Everything is great except when I checked in , I upgraded to add club lounge access. The FD said it was $35 additional to my room rate. I thought the whole time is for everyone in my room but it was for only 2 adults and $15 additional per person. This was not explained by FD. Very disappointing so I cancelled the club lounge access. They did not apologized at all.
August 9, 2013
Rated 5 out of 5 by jep171 Beyond Expectations
We felt the hotel went well beyond our expectations; we had a most pleasant three night stay. The staff was very friendly and helpful. Our room was very comfortable, clean and quiet.
August 9, 2013
Rated 1 out of 5 by GroomsMom Honeymoon Horror!!
I provided my son and new daughter-in-law a lovely wedding night at the Sheraton Fairplex in their corner suite, top floor. I ordered and PAID for this room over 2 weeks in advance, including a late arrival guarantee. When they arrived at the hotel, they were told their room was not available, they would need to be "down-graded" to another room. The hotel staff member would not budge. So they called me and I got on the phone with the hotel. They agreed to refund my money and gave them a free breakfast as well. They ended up having a lovely night, but started very disappointing.
August 5, 2013
Rated 3 out of 5 by Dawn363 Lacked Essentials
My room had very little essentials. No shower cap or sewing kit. Soap and shampoo, that was it. I was a little disappointed.
August 5, 2013
Rated 5 out of 5 by RobG2013 Good hotel
Nice quiet location. Helpful staff. The rooms were comfortable and spacious and included a refrigerator, coffee machine and a living room with a nice sized desk. There were some cheerleader camps (one group left and another one came in the next day.. so this appears to be ongoing events) at the hotel that were a bit noisy, so be aware of events like that they may be occurring if lots of activity in the halls is an issue for you. Things calmed down, mostly, at night so it wasn't a huge issue. Their breakfast buffet was pricey.... I think $14.95. More than I want to pay, since my expense account limits me to $10 for breakfast. So, be aware of that. I had to eat elsewhere because of the price.
August 5, 2013
Rated 3 out of 5 by DadToby Club lounge disappoints
Something has changed!!!! Previously, the club lounge was close to being on par with other properties for its food offerings. However, hot appetizers are now reduced to cold (and dry) carrot sticks, celery sticks, broccoli florets, and cauliflower florets. This sits alongside a bowl of humus and another of walnuts. Nothing hot, nothing appetizing: perfunctory at best, and frankly, a little insulting. This property recently added a star to its rating, but current offerings do not reflect the high quality previously present. Fortunately, staff are still as pleasant as ever. They smile graciously as guests provide feedback of disappointment.
July 18, 2013
Rated 5 out of 5 by Mistry Good Sheraton.
Good Sheraton but area around ok. Kids loved the pool. Rooms are spacious and nice.
July 7, 2013
Rated 5 out of 5 by FLSL Great stay - great club loung
This hotel is great. The staff is very eager to please. I upgraded to the club lounge and was not sorry. The club room was huge, super comfy, and the breakfast and snacks were great. My hotel suite was very clean and comfortable as well. More pillows that I could dream of. I will definitely stay here again if I'm in the area. I also like that they provided ALL the bathroom options (mouthwash, cotton swabs), not just shampoo and lotion. Great value.
July 3, 2013
Rated 4 out of 5 by SocFig Room for improvement
Rooms are spacious and beds are comfortable; however, I found myself battling with a room divider whose doors went askew and never aligned. Part of the door décor was missing and the door was dirty. We keep yearning for breakfast at noon and we know it is not served beyond 11am. Staff is welcoming and professional, eager to assist. Accept this as gentle criticism allowing room for improvement.
July 2, 2013
Rated 5 out of 5 by Sonny1 VERY NICE STAFF
Very Nice staff when you check-in
July 1, 2013
Rated 3 out of 5 by Hazel56 The Room was very noisy
For the two nights, we had a lot of noise I kept trying to figure where it was coming from and after not sleeping, It kept stopping and starting. It was an over worked refrigerator, rumpling. Unfortunately it wasn't until after the manager was off shift that I was able to reach him when he came back and I was back in Sacramento. They said they would check it out. I only hope to visit another time when I can enjoy a mini vacation away from home. When you spend money on a hotel as the Sheraton, you always hope the comfort and rest will be peaceful.
June 26, 2013
Rated 4 out of 5 by 1Jimmy My stay asd a member of the Fairplex Association
Despite making a reservation well in advance, and calling in the day of my stay to confirm my reservation and arrival, at the hotel I was told the hotel was "sold out". I reminded the woman at the front desk that I had called in and confirmed my reservation less than an hour before my arrival and was told my reservation of a room with a king size bed was "confirmed" and my room was ready.
She apologized and said all she had was a room with two twin beds. It was not until I identified mysel as a member of the Fairplex Association attending the "CHEERS" event that I was helped by a more senior member of the front desk staff who upgraded my wife and me to a suite.
My point is that a reservation made well in advance should not be given away after a guest calls in on the day of arrival, is told the reservation is confirmed and the room is "ready", only to be told the hotel is "sold out"..
June 24, 2013
Rated 5 out of 5 by geeser great employes
everyone there treated us excelent entire staff smiling truely seemed happy to serve our needs the people went out of their way to be nice GREAT STAY THANK YOU ALL
June 17, 2013
Rated 5 out of 5 by JeffXu Nice hotel
Hotel room is nice and clean, front desk clerks are very helpful, good place to stay.
June 15, 2013
Rated 5 out of 5 by CJp3 Great Hotel!!
My stay was perfect!! The facility is in a gorgeous setting, with lots of tress. Everything was convenient, clean and the staff was extremely courteous and helpful. I'd recomend this hotel to anybody.
June 14, 2013
Rated 4 out of 5 by Jeanpierre1969 White night
I'm SPG and finaly got my first free night at fairplaix Sheraton CA.
We had to leave the room at 1.30AM because of a fire alarm caused by some smoke comming from another room.
Heard smoke came from air conditionning. (yes no explanation or refund...)
What a great souvenir...
June 13, 2013
Rated 5 out of 5 by Dd13 Excellent hotel, food service below par
A late lunch in the Grille turned into an early dinner after waiting for an hour or more for our food.
The server was very apologetic and tried to make things right. But it's hard to undo a well, well done burger when you ordered medium rare. After waiting so long for the first burger, didn't want to start over so she took it off the bill, which was nice but I still left hungry.
May 28, 2013
Rated 3 out of 5 by Frequenttraveler411 Good but....
Great appearance but in today's world we hve multiple levels of technology. Consider providing way more outlets. Also the way the light switches were set up, one would need a science degree to figure out how to work the switches.
May 23, 2013
Rated 5 out of 5 by DebVT Outstanding Management and Staff
We were made to feel like we were welcome guests and not just someone checking into a hotel for a couple days. The Hotel manager made a special effort to chat with us at breakfast - really felt like we were chatting with a long lost friend.
May 20, 2013
Rated 5 out of 5 by LauraPDX Close to Claremont Colleges
Stayed with daughter for other child's graduation in Double/Double suite. Very comfortable beds (but a Queen size would have been nicer for those of us used to sleeping in a King at home), and a bedside table on both ends of the bed was missed.
Very nice to have a small sitting area for the 3 of us in the room
May 20, 2013
Rated 5 out of 5 by LAIWSC Try the restaurant
The chef has some great farm to table items
May 17, 2013
Rated 5 out of 5 by Clyde62 I loved the room & staff
I've traveled the world and this was probably the best overall stay I've experienced. The room was great. Your staff was constantly checking on me and asking if there was anything they could do to make my stay better.
I'll be back and any time I'm in the area this is where I'll stay.
May 15, 2013