Rated 5 out of 5 by Nomad28 Great Service
Stayed in a room at the Club Level. Service was very good. Room was comfortable and the exercise facilities were good. Breakfasts at the Club Level were the best I have had. McKinley Grill was good. Only slight negative was we were asked if we would like a room by the elevator or away from the elevator. We said away from the elevator, but then our room was next to the service elevator. Wasn't real noisy, but you could occasionally hear it.
December 3, 2014
Rated 1 out of 5 by ta52 Front Desk
Very disappointed with Arron Pearson at front desk. I made a mistake and booked for 2 nights vs 3 nights. When I returned that night and found my key wouldn't work I went to the front desk to find out my mistake. I was given no option but to pay the highest rate since it was late and I couldn't retrieve my luggage. I was told I could go on line to see if I could get a better rate but computer was in the locked room and so I had no choice to pay the high rate. He was very passive aggressive and arrogant about my situation. Bottom line he could have given me a $10 discount and I would have at least felt he tried vs. giving me no other option but to pay.
October 20, 2014
Rated 5 out of 5 by stevehd Mckinleys grill- excellent food and service
We enjoyed great food and exceptional service every time we dined here during our business trip.
November 18, 2014
Rated 5 out of 5 by Pamela50 Escellent
Very good service. Four star décor and comfort at a good price. Very Pleased!
November 12, 2014
Rated 5 out of 5 by ZenCatVet Wonderful Experience
Our stay was in conjunction with a school event nearby, which meant we invited colleagues to our room to enjoy cocktails beforehand. We alerted management via email prior to our arrival and they put us in a lovely corner room near the elevators--easy for our guests to find and situated so our noise didn't bother others. We had 17 people enjoying cocktails in our room--that's how big the regular king suites are. Management was very accommodating and our evening was a blast. Lovely room, lovely hotel--we would definitely stay here again! We also can't remember the last time we stayed at a hotel and parked for free--nice bonus!
April 22, 2013
Rated 2 out of 5 by verdict720 Poor Managment of staff
I was hoping to have something nice to say but the check in procedure was horrible. There was a line of people waiting for the rooms to become available it was sad. I've never been to a hotel not prepared for its hotel guest i even arrived later. All guest had to wait until a room was available. We waited in the lobby until there was one available this is completely unacceptable to me.
November 4, 2014
Rated 4 out of 5 by Mel21131 Comfortable and convenient
We were in the area for a wedding so our use of the facilities was limited. However, the sofa bed in the pricey room was horrible; remedied by a portable bed that was excellent. The staff was great. Noisy late night arriving guest was disturbing. After an exhausting weekend filled with wedding events, our visits to the cafe and lounge were excellent. The farm fresh menu at the cafe/lounge was amazing. The wine tastings paired well with the items we ordered. Relaxed and rested, we returned home. Thank you Fairplex. Our rate for the suite ( BOGO @50%) was still expensive.
October 23, 2014
Rated 5 out of 5 by Lesley69 What a fun weekend at this friendly Sheraton!
I am not a race fan but my husband is, so I suprised him with a NHRA weekend at the SHERATON FAIRPLEX! What a great getaway. The fun started when we checked in because we were early and yes.... the room was ready! What a great suite, they gave us an upgrade room on the top floor and we felt like ROYALTY! My husband is still talking about the excellent food at the in house restaurant. THIS PLACE HAS A GREAT CHEF! We used the pool ,sauna and exercise room and loved every relaxing minute. We love the beds at Sheraton and can't wait for our next visit....oh, I came home and made another reservation for the next NHRA DRAG RACE in Feb 2012!!! We will see you at least twice a year now SHERATON FAIRPLEX!
November 15, 2011