Rated 1 out of 5 by ta52 Front Desk
Very disappointed with Arron Pearson at front desk. I made a mistake and booked for 2 nights vs 3 nights. When I returned that night and found my key wouldn't work I went to the front desk to find out my mistake. I was given no option but to pay the highest rate since it was late and I couldn't retrieve my luggage. I was told I could go on line to see if I could get a better rate but computer was in the locked room and so I had no choice to pay the high rate. He was very passive aggressive and arrogant about my situation. Bottom line he could have given me a $10 discount and I would have at least felt he tried vs. giving me no other option but to pay.
October 20, 2014
Rated 5 out of 5 by ZenCatVet Wonderful Experience
Our stay was in conjunction with a school event nearby, which meant we invited colleagues to our room to enjoy cocktails beforehand. We alerted management via email prior to our arrival and they put us in a lovely corner room near the elevators--easy for our guests to find and situated so our noise didn't bother others. We had 17 people enjoying cocktails in our room--that's how big the regular king suites are. Management was very accommodating and our evening was a blast. Lovely room, lovely hotel--we would definitely stay here again! We also can't remember the last time we stayed at a hotel and parked for free--nice bonus!
April 22, 2013
Rated 5 out of 5 by Nomad28 Great Service
Stayed in a room at the Club Level. Service was very good. Room was comfortable and the exercise facilities were good. Breakfasts at the Club Level were the best I have had. McKinley Grill was good. Only slight negative was we were asked if we would like a room by the elevator or away from the elevator. We said away from the elevator, but then our room was next to the service elevator. Wasn't real noisy, but you could occasionally hear it.
December 3, 2014
Rated 2 out of 5 by Patisue Hotel was just average
Hotel was average. charges for everything--Wi-Fi $10.00, valet parking for customers $16.00, self parking 10.00.. Just add these fees into the cost of your hotel..your guests dont want to have to pay for something everytime they turn around!!! also, your valet attendants need lessons on how to treat your guests. they stood there and watched as I packed my entire car, including an Ice chest that was full!! needless to say, I had no choice but to pay the hotel $16.00 for such poor service! :(
September 29, 2014
Rated 5 out of 5 by Lesley69 What a fun weekend at this friendly Sheraton!
I am not a race fan but my husband is, so I suprised him with a NHRA weekend at the SHERATON FAIRPLEX! What a great getaway. The fun started when we checked in because we were early and yes.... the room was ready! What a great suite, they gave us an upgrade room on the top floor and we felt like ROYALTY! My husband is still talking about the excellent food at the in house restaurant. THIS PLACE HAS A GREAT CHEF! We used the pool ,sauna and exercise room and loved every relaxing minute. We love the beds at Sheraton and can't wait for our next visit....oh, I came home and made another reservation for the next NHRA DRAG RACE in Feb 2012!!! We will see you at least twice a year now SHERATON FAIRPLEX!
November 15, 2011
Rated 5 out of 5 by Shell0317 Fantastic Customer Service and Huge, Clean Rooms
This hotel is fantastic and the Customer Service is 5 STAR by far. My husband and I were married at the Coco Palm, just around the corner from the Sheraton. We had a lot of out of town guests so Sheraton gave us a FANTASTIC group rate and they even got ALL our guests early check in. When My husband and I arrived to our suite, champagne on ice and chocolate covered strawberries ( courtesy of the hotel ) were arranged beautifully as a treat for us~ very Romantic and thoughtful. We, as well as ALL our guests had a wonderful stay at the Sheraton Pomona and we will definitely stay here again.
March 27, 2012
Rated 3 out of 5 by Lance805 2014 Off Road Expo
This was our 3rd year of staying at this hotel for the Off Road Expo. Great facilities, the rooms are very comfortable and the staff is courteous. We will stay there again but most likely will not dine at the restaurant. The breakfast is not worth the price, and the dinner we had the first night resulted in wrong food coming out due to a waiter that wanted to impress us with his memory skills on a party of 7, yah, he did not write down our order or repeat it back to us. When food arrived, my order was wrong and the pork chops were under cooked and had to be sent back. Again, not worth the price we had to pay. We dined else where the following night.
The bar on Saturday night for this event is always slammed, EVERY YEAR! Why not staff if properly so the two bartenders don't have to be yelled at for lack of service. The blame for that is on management alone, not the staff. I run a business that requires a lot of customer service, I speak from experience.
We will stay here again. We will do our usual networking at the bar, but will not dine in the restaurant.
October 7, 2014
Rated 5 out of 5 by gumby1111 Amazed
I did not expect the quality of the experience i had at this location. This is one of the best hotel experiences i have had at any property and i do 50+ nights a year in hotels. Daniel was exceptional. i did not expect to have people remember my name after check in. I received phone calls inquiring about my satisfaction after checking in and after any interaction i had with staff. there are a few 5 star places that do not measure up to this location. A very pleasant surprise. i am happy i will be returning in July for an event here.
May 24, 2012