Rated 4.2 out of 5 by 299
Rated 1 out of 5 by sjduduwkbsbsdj1 my bill has been charged twice
I have been looking for my card bill for a week. I thought that would be some kinda system like u autorized the some amount the money and minus the what i have consumed when i check out that is what that guy told me. But when i check my bill. It charged twice . if it wasn't around 300 dallors i wouldn't notice since i use lots credit card. I am back home my countury so i dont want to make call to confirm. E mail me what was happening. I am sure u have my e mail adress.
Plus I didn't complain anything. But since i have this unconvinience i have to tell u. When we first come into the room there was really bad smell. Like haven't use that room for long time. I didn't wanna ruin my vacation so no complained and stay cuz others didn't notice too much. When we have breaky. The seat close to the kitchen had also really bad smell. Whenever staff comes in and out . the door swings the bin i think. So also had garbage smell.
Check out time. My sister had very bad stomachache. She was only driver but she couldn't do anything. I asked late check out but firmly he said no. All room is reserved fully. She had to force herself to drive to downtown union station to take the bus to another city and we all just wait at the station because we coulnd't to anything for 8 hours without car. I left eveything behind and came back but this credit thing make me sososo much uncomfortable.
I don't want to write this officially posted . so when u read u can delete it without notice. Just e mail me what was happening.
July 3, 2015
Rated 1 out of 5 by mikeandgen horrible/ nighmare
I had reserved 4 rooms 6 months prior to my sons wedding. We arrived @ 2pm for checkin. We were told by front desk to call & arrive alittle early and we would be given priority rooms. Wedding is @ 4 pm. We got one of 4 rooms @ 3:15, a second room @ 3:30. We have 12 people dressing in 1 room. The second room was for another member of bridal party w/ 3 kids. We had 30 mins to dress & get to shuttle. Did not get the other 2 rooms until 11 Pm and they were only going to give me one. After much complaints, they (Upgraded) the other room to a balcony. Not only was it smaller, but the pull out couch that was suppose to be a full or queen, turned out to be smaller than a twin size bed. Continental breakfast, when we arrived, there was no food. We had to go to restraunt and spent $18.00 per person for lousy food. I would not recommend to anyone, Do not let the Wedding Coordinator from Pomona Mining Co talk you into this place. Sleeze bag hotel at the bottom of hill would have been better
July 2, 2015
Rated 3 out of 5 by CycleChick Good Convention Hotel
Front desk staff was attentive but service in the bar was very slow and lacking.
Overall a nice hotel
May 11, 2015
Rated 3 out of 5 by Austin8017 No Double Stay credit
I like this hotel. I have stayed twice now. Both times I booked two rooms in my SPG account. I usually travel with Chinese guests and prefer they settle the bill. Last time I was told at check in I couldn't use their card and get SPG points and recognition. This time no such warning. I will easily re qualify for Platinum but they will only give me one stay credit and night credit. No warning. SPG says they are within their right. I think their response is ridiculous. Especially as platinum and 2nd time. Never happened at any other hotel.
April 1, 2015
Rated 5 out of 5 by Nomad28 Great Service
Stayed in a room at the Club Level. Service was very good. Room was comfortable and the exercise facilities were good. Breakfasts at the Club Level were the best I have had. McKinley Grill was good. Only slight negative was we were asked if we would like a room by the elevator or away from the elevator. We said away from the elevator, but then our room was next to the service elevator. Wasn't real noisy, but you could occasionally hear it.
December 3, 2014
Rated 5 out of 5 by stevehd Mckinleys grill- excellent food and service
We enjoyed great food and exceptional service every time we dined here during our business trip.
November 18, 2014
Rated 5 out of 5 by Pamela50 Escellent
Very good service. Four star décor and comfort at a good price. Very Pleased!
November 12, 2014
Rated 2 out of 5 by verdict720 Poor Managment of staff
I was hoping to have something nice to say but the check in procedure was horrible. There was a line of people waiting for the rooms to become available it was sad. I've never been to a hotel not prepared for its hotel guest i even arrived later. All guest had to wait until a room was available. We waited in the lobby until there was one available this is completely unacceptable to me.
November 4, 2014